Job summary
Two exciting secondment opportunities have arisen to support Make Ready Services' and Workshops' transition into a true 365 days a year, 7 days a week service.
Do you enjoy COMMUNICATING with staff?
Do you want to make full use of your INFLUENCING SKILLS?
Then this role will suit you as part of a small dynamic temporary team leading a staff consultation.
As a Consultation Lead you will be:
- Meeting with teams and individual staff across the East of England
- Explaining the proposed changes to shift rosters and working hours
- Answering questions on the process
- Providing feedback to the Consultation Project Manager and Consultation Steering Group.
Your role will also involve:
- Collating staff responses,
- Identifying trends and exceptions,
- Producing summarising reports on consultation meetings
You will need to demonstrate the following (and other essential) skills and qualities required for this role:
- Active listening skills
- Empathy
- Attention to detail
- Well organised good organisational skills
- Flexible what sort of flexibility?
Your day-to day reporting will be to the Consultation Project Manager, supported by the Head of Business Relationships.
The Trust has embarked on a transformation programme which will help ensure Operational crews receive a fully serviced vehicle with well-maintained medical devices that is Infection Prevent Control compliant, fully stocked, and mechanically roadworthy.
Main duties of the job
You will be responsible for arranging and conducting team and individual staff consultation meetings at times and locations which suit existing staff working patterns. As this is a consultation process these meetings will be undertaken face to face. You will need to be willing to adapt your working hours in order to meet staff who work unsocial hours, nights and weekends and be flexible in line with consultation needs,
You will be a key facilitator, need to understand and be able to explain the proposed roster and working pattern changes to both groups of staff and individuals. You will ensure accurate records of consultation meetings are maintained. Collate and summarise into comprehensive reports for review by the Consultation Steering Group. These reports will provide analysis of trends and exceptions, provide insight into the feelings, concerns and cover all aspects raised by staff.
Good communication skills and a basic understanding of IT is essential along with the ability to work to tight deadlines.
The successful candidate will be able to demonstrate experience of effective communications, breaking down barriers to understanding, active listening skills and empathy. You will already have or can quickly gain good knowledge of Make Ready Services and Workshops Service Delivery.
About us
The Head of Business Relationships is the management lead for overseeing the delivery of the consultation and is supported by Consultation Project Manager (one year fixed term) who will provide day to day support, guidance and advice.
The Consultation Steering Group meets weekly via MS Teams and comprises the Head of Estates and Infrastructure, Deputy Director of Operations, Senior HR Business Partner (Infrastructure & Estates), Strategic Infrastructure Transformation Programmes Lead, Head of Make Ready Services, Head of Fleet and Workshops, Fleet Delivery and Transformation Manager, Consultation Project Manager and Head of Business Relationships.
You will also work closely with HR support, Make Ready Areas Managers, Fleet Systems Manager and Workshops Manager.
You will receive the standard Trust benefits during this secondment. Travel expenses will be reimbursed.
Job description
Job responsibilities
Consultation Lead will be expected to:
- understand the complex nature of the consultation process and understanding of how vitally important this role is as the key facilitator of the process
- positively engage regularly with all key stakeholders and support the wider project
- prepare and lead Consultation Meetings and briefings with staff to articulate the proposed changes and answer questions on the process by leading structured interviews with staff to convey the details of the proposed changes, as provided by members of the Consultation Steering Group
- keep representative records of all interviews conducted
- summarise and provide feedback on interviews undertaken, identify trends that emerge in feedback and queries from staff during both individual interviews and group meetings
- You will be liaising with a wide variety of staff in Make Ready Services, Fleet and Workshops
- Good communication skills and attention to detail are vital for this role, along with experience of working to tight deadlines
Job description
Job responsibilities
Consultation Lead will be expected to:
- understand the complex nature of the consultation process and understanding of how vitally important this role is as the key facilitator of the process
- positively engage regularly with all key stakeholders and support the wider project
- prepare and lead Consultation Meetings and briefings with staff to articulate the proposed changes and answer questions on the process by leading structured interviews with staff to convey the details of the proposed changes, as provided by members of the Consultation Steering Group
- keep representative records of all interviews conducted
- summarise and provide feedback on interviews undertaken, identify trends that emerge in feedback and queries from staff during both individual interviews and group meetings
- You will be liaising with a wide variety of staff in Make Ready Services, Fleet and Workshops
- Good communication skills and attention to detail are vital for this role, along with experience of working to tight deadlines
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent people management experience
- Full UK driving licence
Knowledge & Expereince
Essential
- intermediate knowlege of IT Systems including Office 365, Microsoft Word and Excel
- Experience of assessing qualitative data, identifying trends, and producing summary reports, both written and verbal
- A minimum of two years experience managing/supervising a team
Desirable
- Good knowledge of Make Ready Services and Workshops Service Delivery
- Can collate and analyse information to produce reports, review and present options with implications fully analysed
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Essential
- Able to communicate effectively and sensitively, information that may be perceived as contentious and unwelcome
- An empathetic individual with good listening kills
- Ability to explain complex plans clearly and succinctly, and to respond to challenges and queries with tact, sensitivity, and effective negotiation skills
- Flexible approach to working patterns when required
- Self-motivated and with good time management skills
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent people management experience
- Full UK driving licence
Knowledge & Expereince
Essential
- intermediate knowlege of IT Systems including Office 365, Microsoft Word and Excel
- Experience of assessing qualitative data, identifying trends, and producing summary reports, both written and verbal
- A minimum of two years experience managing/supervising a team
Desirable
- Good knowledge of Make Ready Services and Workshops Service Delivery
- Can collate and analyse information to produce reports, review and present options with implications fully analysed
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Essential
- Able to communicate effectively and sensitively, information that may be perceived as contentious and unwelcome
- An empathetic individual with good listening kills
- Ability to explain complex plans clearly and succinctly, and to respond to challenges and queries with tact, sensitivity, and effective negotiation skills
- Flexible approach to working patterns when required
- Self-motivated and with good time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
