Job summary
The Hospital Ambulance Liaison Officer (HALO) smooths the transition of care from EEAST to the receiving acute hospital Trust, and is therefore instrumental in improving the patient experience.
Our HALOs work diligently with Hospital site managers and clinical staff, along with EEAST Emergency Operational Control (EOC) room staff, to ensure that hospital delays are reduced to an absolute minimum, ambulance availability is sustained, and patients in the local communities receive the appropriate response to emergency calls.
Main duties of the job
To be responsible for the day to day co-ordination of emergency and ambulance staff in line with Trust policies and procedures in order to reduce ambulance turnaround times, expedite patient flow and meet contractual requirements:
- Performance manage, to agreed key performance indicators, teams of HALOs within a group of Acute Trusts in order to ensure they are delivering their areas of responsibility, in terms of hospital ambulance delays, to the best of their ability.
- Support the teams of HALOs by providing advice and assistance and act as first point of contact for emergency operations and non-emergency ambulance staff, within the ED, for the escalation of hospital delay issues, both hospital and ambulance areas of delay.
- To identify measures, alongside the HALO teams, to ensure that the highest standards of service are achieved in managing ambulance turnaround times and patient flow in the interests of patient care and contractual requirements.
- Ensure appropriate and timely monitoring and reporting of performance to enable decisions, action and intervention to take place at the appropriate time and at the appropriate organisational level.
- Act as the single Paramedic responsible when situations arise which require the cohorting of patients in order to expedite resource availability and patient journeys.
About us
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values:
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
#WeAreEEAST
Job description
Job responsibilities
Please see attached Job Description and Person Specification for Hospital Ambulance Liaison Officer role specific responsibilities
Job description
Job responsibilities
Please see attached Job Description and Person Specification for Hospital Ambulance Liaison Officer role specific responsibilities
Person Specification
Qualifications
Essential
- HCPC Registered ParamedicHCPC Registered Paramedic (must have completed NQP consolidation of learning), or equivalent Nurse/Allied Health Professional, registered with a relevant governing body (NMC/HCPC)
- Managerial qualification or equivalent experience, minimum of 2 years as a supervisor or above
- Full UK driving license (up to 3 points may be considered dependent on point code) including C1.
Desirable
- CBRN commanders course - bronze level.
Skills and Knowledge
Essential
- Ability to demonstrate visible leadership in challenging and stressful situations
- Ability to make appropriate decisions under pressured circumstances and in stressful situations
Experience
Essential
- Experience of working in highly pressured situations whilst remaining calm and effective
- Mentoring and clinical supervision experience
- Experience of managing a team
Desirable
- Experience of managing hospital turnaround delays and escalation process and procedure
Personal Attributes
Desirable
- Trained and experienced in operational command (JESIP, NARU etc) (Training can be given if required)
Person Specification
Qualifications
Essential
- HCPC Registered ParamedicHCPC Registered Paramedic (must have completed NQP consolidation of learning), or equivalent Nurse/Allied Health Professional, registered with a relevant governing body (NMC/HCPC)
- Managerial qualification or equivalent experience, minimum of 2 years as a supervisor or above
- Full UK driving license (up to 3 points may be considered dependent on point code) including C1.
Desirable
- CBRN commanders course - bronze level.
Skills and Knowledge
Essential
- Ability to demonstrate visible leadership in challenging and stressful situations
- Ability to make appropriate decisions under pressured circumstances and in stressful situations
Experience
Essential
- Experience of working in highly pressured situations whilst remaining calm and effective
- Mentoring and clinical supervision experience
- Experience of managing a team
Desirable
- Experience of managing hospital turnaround delays and escalation process and procedure
Personal Attributes
Desirable
- Trained and experienced in operational command (JESIP, NARU etc) (Training can be given if required)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
