Job summary
This is a pivotal senior leadership role within Norfolk and Suffolk NHS Foundation Trust, offering the opportunity to shape and deliver high-quality, responsive services across a complex and evolving system.
As Associate Director of Operations, you will work as part of a multi-professional leadership team to deliver safe, effective and high-performing services across your clinical network. You will be accountable for operational performance, quality, workforce, and financial delivery, ensuring services meet the needs of our population and align with Trust and system priorities.
You will lead with clarity and credibility, working across organisational boundaries to strengthen pathways, improve outcomes, and deliver sustainable transformation. This role requires someone who can operate confidently at scale, influence across systems, and bring together people, services and partners to deliver meaningful change.
Main duties of the job
The Associate Director of Operations will work closely with the Associate Director(s) of Nursing and Associate Medical Director(s) to ensure that high quality care is delivered within the Locality services and providing professional leadership to operational colleagues across the locality.
You will promote a culture of learning and openness and ensure clinical staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.
About us
We are looking to appoint an individual who has a passion for our work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We are seeking an inspirational and compassionate leader who will develop their teams to provide outstanding care. Previous experience working in a mental health operations setting is essential.
If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying for this role.
We are determined to create a safer, kinder and better organisation.
Job description
Job responsibilities
You will be an experienced senior operational leader with a strong track record of delivering improvement within complex NHS environments. You will be comfortable working in ambiguity, managing competing priorities, and leading through periods of change.
You will bring:
- Proven experience of delivering operational performance and service improvement at scale
- Strong system leadership and partnership working across health and care
- The ability to lead, influence and motivate multidisciplinary teams
- Experience of delivering transformation and embedding new ways of working
- A values-driven approach, with a clear focus on quality, safety and outcomes
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
You will be an experienced senior operational leader with a strong track record of delivering improvement within complex NHS environments. You will be comfortable working in ambiguity, managing competing priorities, and leading through periods of change.
You will bring:
- Proven experience of delivering operational performance and service improvement at scale
- Strong system leadership and partnership working across health and care
- The ability to lead, influence and motivate multidisciplinary teams
- Experience of delivering transformation and embedding new ways of working
- A values-driven approach, with a clear focus on quality, safety and outcomes
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications
Essential
- Degree level education supplemented by postgraduate study and management or clinical experience to master's degree level or equivalent.
Desirable
- Other professional qualifications relevant to the role
Experience
Essential
- Significant budgetary and staff management experience.
- Demonstrable experience of business planning, and the production of comprehensive and complex business cases
Desirable
- Engaging with appropriate stakeholders to shape delivery of healthcare services
Knowledge
Essential
- Good understanding of current emerging health issues, commissioning systems and performance standards.
- In depth knowledge of the NHS, recent reforms including Health and Social Care Act 2012.
Person Specification
Qualifications
Essential
- Degree level education supplemented by postgraduate study and management or clinical experience to master's degree level or equivalent.
Desirable
- Other professional qualifications relevant to the role
Experience
Essential
- Significant budgetary and staff management experience.
- Demonstrable experience of business planning, and the production of comprehensive and complex business cases
Desirable
- Engaging with appropriate stakeholders to shape delivery of healthcare services
Knowledge
Essential
- Good understanding of current emerging health issues, commissioning systems and performance standards.
- In depth knowledge of the NHS, recent reforms including Health and Social Care Act 2012.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
