Digital Training Specialist

Job description

Job responsibilities

The list of duties and responsibilities presented here is not exhaustive, nor is it intended to be exclusive; it should be used as a guideline representing the typical responsibilities of the role. In the routine operations of the digital service, it is expected that specific responsibilities and duties of this post-holder will change tomeet the developing requirements of the service. Any such changes will be discussed between the post-holder and their manager, but the post-holder is expected to deliver on any reasonable requirement.

Financial

1. Responsible for adhering to the Trusts standing financial instructionsStrategic

2. The post holder is expected to manage the development and coordination of skills/application training in providing an effective delivery of digital training that meets both national and localrequirements across the Health Community.

3. Incorporate relevant NHS information governance, Trust policies and procedures into training programmes

Commercial

4. Deputise as training manager at local and national meetings in order to foster relationships with academic institutions and training organisations.

Operational

5. Responsible for implementing best practice clinical and business training principles and protocols across the community

6. Responsible for providing training to end-users across the Trust that supports the business of the Trust, using whatever recognised technique best serves its and the end users needs.

7. Assist in the development and planning for the Trusts digital skills training plan with theDigital Training Manager for provision of Microsoft application training courses to meet the communitys requirements

8. Develop and adapt training materials and lesson plans in-line with and following NHS Education and Training standards

9. Train NHS staff on a range of simple and complex electronic patient record systems,Information management, technology systems and Microsoft products

10. Delivery of training of other digital software packages utilised by the Trust or new technologies that may be deployed

11. Develop expert level of understanding of all business and clinical applications to support a series of teaching and training programmes to meet both clinical and business requirements that will bring about improvements and efficiencies in quality and care

12. Undertake project work or special tasks in accordance with business requirements, managing the cycle of testing on the training environment to support the cycle of planned and ad hoc software releases, establishing test protocols and end user acceptance

13. Provision of second line business and clinical training support to end users to troubleshoot and resolve problems

14. Plan new training courses to meet the organisational requirements that have been agreed by the Trust, external customers and the Digital Training Manager

15. Development of training materials and resources, including some of the production work,and the delivery of alternative teaching methods and media including blended learning,including e-learning

16. Deliver end user training delivery of 1:1 training & coaching

17. Creation of evaluation and assessment tools Engagement

18. Knowledge of process flows and care pathways within the community which will incorporate national and local standards.

19. Responsible for the entire learning cycle for all members of staff, from evaluation of their needs to the measurement of their competencies

20. Proactively suggest changes to working practices or policies which will impact beyond own area of activity

21. Proactively engage with partner organisation to make sure that stakeholder training needs are developed and integrated into the training environment.

22. Engage and take part in local and national user groups with various stakeholders across the Health Community.

Administration

23. Develop and maintain lesson plans, course notes and any other training material

24. Produce reports when required, access, create and update records within the information database which is used within the department to manage the training administration around training.

25. Responsibilities for financial and physical resources covering the careful use and security around the training facilities and equipment within these facilities including supervision of training sessions and maintaining the learning environment

26. Maintenance of accurate training records.

Management27. Support and feed into the digital training plan and the schedule of work.

28. Deputize for the Digital Training Manager when absent or when required, as appropriate.

29. Management of learning pathways.

30. Delivery of Train the Trainer programmes.

31. Responsible for maintaining the appropriate training delivery standards.

32. Attend mandatory / statutory training as identified in Trust policy.

33. To partake in the Trusts appraisal/Personal Development Plan system.

34. Responsible for adherence to data management policies and procedures.

35. Keep training materials updated, and quality checked.

Person Specification

Qualifications

Essential

• A recognised formal training qualification (e.g. TAP or COLF) or relevant experience.

Desirable

• Prince 2 Foundation Qualification
• E-Learning Training Qualification

Experience

Essential

• Recent experience in delivering training in classroom and online environments.
• Evaluation of training outcomes and developments of training intervention for trainers
• Usage of clinical information systems to support delivery of training.
• Experience in designing and delivering training to groups or Application Form / Interview / References JD Ver.3.0 June 2024 Page 8 of 12 individuals taking into account sometimes complex and conflicting information around the experience and role of the target audience and the nature of system and the tasks

Knowledge

Essential

• An understanding of Education, Training & Development (ETD) theory and methodology
• Awareness of Equality, Diversity and Inclusivity standards and Accessibility requirements

Other

Essential

• Ability to travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2DE

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)