Norfolk & Suffolk Foundation NHS Trust

Clinical Support Worker

The closing date is 17 November 2025

Job summary

An exciting opportunity is available for an experienced Community Clinical Support Worker to join our MSNAP Accredited Memory Assessment Service working 30 hours per week.

The Memory Assessment Service East (CMAS) is nurse-led with a strong emphasis on multi-disciplinary team working to ensure that users of the service receive high quality, compassionate care throughout their memory assessment process.You will work within a full MDT which includes nurses, OTs, support workers, a Consultant Psychiatrist and Clinical Psychology, and which is well supported by admin.

The service is proud of being dynamic, responsive and proactive to the changing needs of the local population and its service users.

The team is currently embracing the opportunity to be part of a rebrand and Older Persons transformation of these services over the next few months making this a fantastic time to be part of the development of this ambitious new plan.

Main duties of the job

The successful candidate will join a service with a positive team culture, focused on learning, developing, improving and supporting each other as well as our service users.

Support workers provide practical and emotional support to patients and their families at different stages throughout their journey through the memory service. They help with day-to-day care, well-being, and activities to promote independence and quality of life.

Clinical physical observation checks particularly if medication has started (e.g. BP, Pulse, general observations) this is then feedback to the relevant clinicians as needed.Support with assessment process and complete functional assessments where clinically indicated. In addition, will support with joint visits with clinicians where clinically indicated.

Undertake various administration tasks such as clinical notes, phone calls and letters using our main EPR System.Working closely and liaising with other Healthcare Professionals and Third Sector services for the benefit of the patient.Will support with attending their CT head Scan appointments if they are unable to attend themselves.

Complete post diagnostic support visits. This covers a range of areas such as emotional and practical support and to signpost accordingly.Supporting the facilitation of post-diagnostic groups (Carers Forum, Carers workshop, Living Well with Dementia Group and MCI)

You must be able to travel to various locations across Suffolk.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

246-ESU7569645

Job locations

Community Memory Assessment Service Mariner House

43 Handford Road,

Ipswich, Suffolk

IP1 2GA


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Knowledge

Essential

  • Understanding of issues surrounding confidentiality

Qualifications

Essential

  • Care Certificate - must be achieved within first 12 weeks of employment
  • NVQ Level 2/3, in Health and Social Care or equivalent experience

Experience

Essential

  • Previous experience within the care sector

Desirable

  • Mental health experience

Skills

Essential

  • Ability to work without direct supervision, liaising appropriately with other practitioners in the team.
  • Good verbal and written skills.
  • Good observation and reporting skills.
Person Specification

Knowledge

Essential

  • Understanding of issues surrounding confidentiality

Qualifications

Essential

  • Care Certificate - must be achieved within first 12 weeks of employment
  • NVQ Level 2/3, in Health and Social Care or equivalent experience

Experience

Essential

  • Previous experience within the care sector

Desirable

  • Mental health experience

Skills

Essential

  • Ability to work without direct supervision, liaising appropriately with other practitioners in the team.
  • Good verbal and written skills.
  • Good observation and reporting skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Community Memory Assessment Service Mariner House

43 Handford Road,

Ipswich, Suffolk

IP1 2GA


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Community Memory Assessment Service Mariner House

43 Handford Road,

Ipswich, Suffolk

IP1 2GA


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinical Team Leader

Charlotte West

charlotte.west@nsft.nhs.uk

01473296195

Details

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

246-ESU7569645

Job locations

Community Memory Assessment Service Mariner House

43 Handford Road,

Ipswich, Suffolk

IP1 2GA


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