Norfolk & Suffolk Foundation NHS Trust

Receptionist

The closing date is 17 August 2025

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Job summary

Are you looking for a new challenge and a chance to support your local community? Our friendly, fast-paced team have an exciting opportunity for a receptionist to join the Community Mental Health Team, based at Haymills House, Stowmarket.

This is a fixed term position for 6 months. This post would require Monday, Tuesday and Friday working pattern.

If you're a proactive, organised administrator with a can-do attitude, we would love to hear from you!

Main duties of the job

The ideal candidate will have strong communication skills, the ability to answer telephone calls and prioritise tasks effectively, as well as demonstrate the ability to complete a variety of administrative tasks. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous. Previous administrative and NHS experience is preferred but not essential.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook is essential. Knowledge of the Trust systems such as Lorenzo, ESR and Oracle would be an advantage, however full training and support will be given.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Sometimes we are contacted by individuals who may be distressed or upset, the ability to deal with such situations confidently and sensitively is vital.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?We are an improving Trust, with ambitious aspirations and pushing ahead with exciting transformation work. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year gross per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

246-ESU7367504

Job locations

Haymills House

Station Road East

Stowmarket

IP14 1RQ


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Otherbenefitsincluded within this role are:-

  • NHS pension
  • Comprehensive in house & external training programmes
  • Career progression
  • Generous starting annual leave of 27 days per annum increasing to 33 days per annum based on length of service (plus paid bank holidays)
  • NHS discounts in shops, restaurants and attractions
  • Flexible working options

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Otherbenefitsincluded within this role are:-

  • NHS pension
  • Comprehensive in house & external training programmes
  • Career progression
  • Generous starting annual leave of 27 days per annum increasing to 33 days per annum based on length of service (plus paid bank holidays)
  • NHS discounts in shops, restaurants and attractions
  • Flexible working options

Person Specification

Qualifications

Essential

  • NVQ 2 Customer Services or equivalent experience

Desirable

  • Knowledge of Trust's electronic systems

Experience

Essential

  • Use of Microsoft Office packages
  • Experience of working in a busy reception / office environment
Person Specification

Qualifications

Essential

  • NVQ 2 Customer Services or equivalent experience

Desirable

  • Knowledge of Trust's electronic systems

Experience

Essential

  • Use of Microsoft Office packages
  • Experience of working in a busy reception / office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Haymills House

Station Road East

Stowmarket

IP14 1RQ


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Haymills House

Station Road East

Stowmarket

IP14 1RQ


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Business Support Manager

Doreen Linge

doreen.linge@nsft.nhs.uk

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year gross per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

246-ESU7367504

Job locations

Haymills House

Station Road East

Stowmarket

IP14 1RQ


Supporting documents

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