Job summary
Are you able to work autonomously but also integrate as part of a team? Are you committed to data quality and taking pride in your work? Would you enjoy working in an inpatient environment?
We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our inpatient clinical teams within the Older Persons services based at the Julian Hospital in Central Norfolk. This role will involve a range of administration duties to meet the needs of our clinical teams and service users.
The successful candidate will be expected to demonstrate experience in data entry and management with an awareness of key performance indicators and a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an inpatient setting is essential.
You will be joining a demanding fast paced environment using the Trust's EPR.
Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
- Working hours will be 37.5 over a 5 day week, Monday to Friday, however part time hours would be considered.
- The position is based at the Julian Hospital, Norwich where limited on-site parking is available.
- Occasional travel may be required and flexibility essential.
Main duties of the job
The role will include call handling, face to face liaison with service users and colleagues alike, data entry, typing, minute taking, filing and other general administrative office duties. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards.
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure and working on own initiative with minimal supervision
- Ability to work with senior members of staff across a large organisation.
Desirable
- Staff supervision / appraisal process
Skills
Essential
- Excellent articulate communication skills.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to prioritise.
- Ability to co-ordinate and prioritise management diaries.
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of medical terminology
Other
Essential
- Able to work flexibly across a range of different sites/offices
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards.
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure and working on own initiative with minimal supervision
- Ability to work with senior members of staff across a large organisation.
Desirable
- Staff supervision / appraisal process
Skills
Essential
- Excellent articulate communication skills.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to prioritise.
- Ability to co-ordinate and prioritise management diaries.
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of medical terminology
Other
Essential
- Able to work flexibly across a range of different sites/offices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
