Job summary
Carry out a range of administrative tasks supporting the efficient day to day running of the Trust's education and training services
Meet and greet course delegates at Hellesdon training facilities, providing reception duties as required
Support Trainers, facilitators with the training room facilities and IT queries as needed at Hellesdon Training Rooms
Main duties of the job
Provide administrative support to the wider Education & Development team in order that they can deliver an efficient service to all customers
Use organisational skills to ensure that administrative tasks are completed in a timely and effective manner, managing time efficiently
Main point of contact for staff through the Education & Development email and phone calls, triaging and responding to queries and questions raised.
Recognising trends in enquiries received, offering ideas and suggestions for improvement
Set up new courses, offerings and classes on the Electronic Staff Record system (ESR)
Run reports on ESR, including low numbers for upcoming courses and e-learning course reports
Inform course delegates of course cancellations or amendments in a polite and timely way
Take and process formal minutes as required
Communicate effectively with staff, service users and other stakeholders in person, on the telephone, via email and on Microsoft Teams.
Assist in the funded Training Request process which includes updating the Finance spreadsheet and informing staff of the outcome
Be a requisitioner for the Trust Procurement system
Assist in maintaining the Trust Education and Development intranet pages
Provide reception duties when required and assist with setting up training rooms
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Please note that the role you are applying for is within the scope of our corporate services redesign programme, which may bring changes to certain jobs and structures later this year. We will keep applicants and appointed candidates informed throughout the recruitment process to ensure they are aware of any changes that might arise. Thank you for your understanding and interest in joining our team.
Job description
Job responsibilities
Provide administrative support to the wider Education & Development team in order that they can deliver an efficient service to all customers
Use organisational skills to ensure that administrative tasks are completed in a timely and effective manner, managing time efficiently
Main point of contact for staff through the Education & Development email and phone calls, triaging and responding to queries and questions raised.
Recognising trends in enquiries received, offering ideas and suggestions for improvement
Set up new courses, offerings and classes on the Electronic Staff Record system (ESR)
Run reports on ESR, including low numbers for upcoming courses and e-learning course reports
Inform course delegates of course cancellations or amendments in a polite and timely way
Take and process formal minutes as required
Communicate effectively with staff, service users and other stakeholders in person, on the telephone, via email and on Microsoft Teams.
Assist in the funded Training Request process which includes updating the Finance spreadsheet and informing staff of the outcome
Be a requisitioner for the Trust Procurement system
Assist in maintaining the Trust Education and Development intranet pages
Provide reception duties when required and assist with setting up training rooms
Job description
Job responsibilities
Provide administrative support to the wider Education & Development team in order that they can deliver an efficient service to all customers
Use organisational skills to ensure that administrative tasks are completed in a timely and effective manner, managing time efficiently
Main point of contact for staff through the Education & Development email and phone calls, triaging and responding to queries and questions raised.
Recognising trends in enquiries received, offering ideas and suggestions for improvement
Set up new courses, offerings and classes on the Electronic Staff Record system (ESR)
Run reports on ESR, including low numbers for upcoming courses and e-learning course reports
Inform course delegates of course cancellations or amendments in a polite and timely way
Take and process formal minutes as required
Communicate effectively with staff, service users and other stakeholders in person, on the telephone, via email and on Microsoft Teams.
Assist in the funded Training Request process which includes updating the Finance spreadsheet and informing staff of the outcome
Be a requisitioner for the Trust Procurement system
Assist in maintaining the Trust Education and Development intranet pages
Provide reception duties when required and assist with setting up training rooms
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent experience
Desirable
- Computer Skills qualification
- NVQ Level 2/3 Customer Service or equivalent
Experience
Essential
- Previous experience in an administrative role
Desirable
- Experience of working in a training or NHS environment
Skills
Essential
- Advanced keyboard skills
- Excellent customer service skills
- Attention to detail
Knowledge
Essential
- Knowledge of Microsoft Office Applications
Desirable
- Knowledge of Electronic Staff Records (ESR)
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent experience
Desirable
- Computer Skills qualification
- NVQ Level 2/3 Customer Service or equivalent
Experience
Essential
- Previous experience in an administrative role
Desirable
- Experience of working in a training or NHS environment
Skills
Essential
- Advanced keyboard skills
- Excellent customer service skills
- Attention to detail
Knowledge
Essential
- Knowledge of Microsoft Office Applications
Desirable
- Knowledge of Electronic Staff Records (ESR)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
