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Norfolk & Suffolk Foundation NHS Trust

Professional Administrative Lead

The closing date is 13 August 2025

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Job summary

Are you ready to lead transformational change and make a lasting impact across an entire NHS Trust? We are thrilled to offer an exciting opportunity for a passionate, forward-thinking, and visionary leader to join Norfolk and Suffolk NHS Foundation Trust as ourTrust-wide Professional Administrative Lead.

This is not just another administrative role--this is a strategic, high-profile position at the heart of our organisation. As the professional lead for hundreds of administrative and clerical colleagues, you will be the driving force behind a new era of innovation, consistency, and excellence in non-clinical services. You'll work directly with senior leadership, including the Chair and Chief Executive Offices, to shape and deliver Trust-wide improvements that will redefine how we support our frontline teams.

This fixed-term opportunity is designed to deliver real, measurable cost efficiencies while enhancing the quality and consistency of administrative services. You'll lead the charge in modernising our systems, embedding cutting-edge technologies like AI, and creating a unified career pathway for administrative professionals across the Trust.

If you're someone who thrives on challenge, inspires others, and is ready to lead with purpose and creativity--this is your moment. Join us and help shape the future of administrative excellence at NSFT.

Main duties of the job

Main Duties of the Job

  • Lead the strategic planning and delivery of complex, Trust-wide administrative projects aligned with organisational priorities.
  • Act as the professional lead for all administrative and clerical staff, including line management of senior administrative colleagues across localities.
  • Chair and coordinate Trust-wide forums such as 'Not Just Admin' and 'Recruitment & Retention'.
  • Develop and implement consistent job roles, responsibilities, and career pathways for administrative staff.
  • Drive service improvement initiatives and lead the adoption of innovative technologies, including AI, to streamline administrative processes.
  • Collaborate with senior leadership, business managers, and locality teams to ensure effective communication and alignment of administrative strategies.
  • Provide expert advice and training to managers on administrative workforce development and support.
  • Monitor project delivery, manage risks, and report on progress and outcomes to senior stakeholders, including the Board.
  • Ensure financial oversight of key projects, contributing to cost-effective service delivery and resource allocation.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

30 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year gross per annum (pro rata).

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

246-COR7268328

Job locations

County Hall

Norwich

NR1 2DH


Job description

Job responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Job description

Job responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Person Specification

Qualifications

Essential

  • Educated to Masters level or equivalent professional qualification or equivalent demonstratable knowledge and experience
  • Post Graduate level Project Management qualification or specialised knowledge of a wide range of project management tools and techniques, or equivalent demonstratable knowledge and experience

Experience

Essential

  • Experience in preparing high level, complex briefings and reports.
  • Experience of writing a wide variety of communications for a wide range of stakeholders on wide ranging complex issues.

Skills

Essential

  • Able to demonstrate excellent competence and confidence in using IT systems (e.g. Outlook, Word, ESR, Lorenzo, Iaptus, System One and Oracle). Ability to work under pressure and to tight and often changing deadlines
  • Ability to influence both internal and external staff and organisations without formal levers of authority High degree of self-awareness and ability to plan and implement own development plan and career.

Knowledge

Essential

  • An understanding of the relationships between the ICS, NHSE, Department of Health, Local Authorities and individual provider and commissioning organisations and how NSFT fits in.
Person Specification

Qualifications

Essential

  • Educated to Masters level or equivalent professional qualification or equivalent demonstratable knowledge and experience
  • Post Graduate level Project Management qualification or specialised knowledge of a wide range of project management tools and techniques, or equivalent demonstratable knowledge and experience

Experience

Essential

  • Experience in preparing high level, complex briefings and reports.
  • Experience of writing a wide variety of communications for a wide range of stakeholders on wide ranging complex issues.

Skills

Essential

  • Able to demonstrate excellent competence and confidence in using IT systems (e.g. Outlook, Word, ESR, Lorenzo, Iaptus, System One and Oracle). Ability to work under pressure and to tight and often changing deadlines
  • Ability to influence both internal and external staff and organisations without formal levers of authority High degree of self-awareness and ability to plan and implement own development plan and career.

Knowledge

Essential

  • An understanding of the relationships between the ICS, NHSE, Department of Health, Local Authorities and individual provider and commissioning organisations and how NSFT fits in.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Chair and Chief Executive Office

Robyn Ward

robyn.ward@nsft.nhs.uk

Details

Date posted

30 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year gross per annum (pro rata).

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

246-COR7268328

Job locations

County Hall

Norwich

NR1 2DH


Supporting documents

Privacy notice

Norfolk & Suffolk Foundation NHS Trust's privacy notice (opens in a new tab)