Crisis Care Practitioner - 111 Mental Health Option

Norfolk & Suffolk Foundation NHS Trust

The closing date is 28 April 2025

Job summary

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you?

This could be the job for you. We're looking for talented mental health professionals, including nurses, social workers and occupational therapists to work in our Crisis Service in Suffolk.

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.

Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies.

Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.

You'll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with awareness and knowledge of safeguarding of adults and children and positive risk management.

*Job description subject to job evaluation*

Main duties of the job

The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway. This might mean supporting with crisis calls, assisting with an assessment within psychiatric liaison or supporting the home treatment team with a visit to a patient in crisis.

About us

We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.

Benefits included with this role are:

  • NHS pension
  • comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more

Date posted

14 April 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year gross per annum/ pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

246-WSU7013325-A

Job locations

Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

  • Answering calls from Service Users and on occasion professionals
  • Triaging and assessing over the phone
  • Safety Planning
  • Documentation of above including referrals, Notes, referrals to other teams
  • Liaison with other professionals and teams
  • On occasion, creating formulations and plans for our regular callers
  • Taking lead/champion subjects such as: Learning Disability,
  • Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
  • Face to face assessments where appropriate
  • Shadowing other teams where appropriate/possible
  • Brief intervention over the phone where appropriate
  • Quality Improvement

Please visit our Facebook and Twitter page @NSFTjobs

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

  • Answering calls from Service Users and on occasion professionals
  • Triaging and assessing over the phone
  • Safety Planning
  • Documentation of above including referrals, Notes, referrals to other teams
  • Liaison with other professionals and teams
  • On occasion, creating formulations and plans for our regular callers
  • Taking lead/champion subjects such as: Learning Disability,
  • Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
  • Face to face assessments where appropriate
  • Shadowing other teams where appropriate/possible
  • Brief intervention over the phone where appropriate
  • Quality Improvement

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Qualifications

Essential

  • Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register. Or Occupational Therapist registration HPC Or Psychological Therapy qualification Or Psychologist with BPS approved post graduate certificate Or Social Workers registered GSCG Or Graduate in relevant mental health degree Or other relevant skills/ qualification as identified in the Job Description

Desirable

  • Teaching (clinical practice) qualification/certificate or equivalent experience.
  • Qualified psychological therapist

Experience

Essential

  • Application of evidenced based psychological therapies relevant to the clinical service.

Desirable

  • Involvement in innovative clinical practice.
  • Experience working within the crisis pathway
  • Experience of working with young people and their families including LD and autism.
Person Specification

Qualifications

Essential

  • Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register. Or Occupational Therapist registration HPC Or Psychological Therapy qualification Or Psychologist with BPS approved post graduate certificate Or Social Workers registered GSCG Or Graduate in relevant mental health degree Or other relevant skills/ qualification as identified in the Job Description

Desirable

  • Teaching (clinical practice) qualification/certificate or equivalent experience.
  • Qualified psychological therapist

Experience

Essential

  • Application of evidenced based psychological therapies relevant to the clinical service.

Desirable

  • Involvement in innovative clinical practice.
  • Experience working within the crisis pathway
  • Experience of working with young people and their families including LD and autism.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


For questions about the job, contact:

Matron - 111 Mental health Option

Julie Robinson

Julie.Robinson@nsft.nhs.uk

01284719841

Date posted

14 April 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year gross per annum/ pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

246-WSU7013325-A

Job locations

Wedgwood House

West Suffolk Hospital, Hardwick Lane

Bury St Edmunds

IP33 2QZ


Supporting documents

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