Clinical Support Team Administrator - Perinatal Mental Health Service

Norfolk & Suffolk Foundation NHS Trust

The closing date is 01 April 2025

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Job summary

Are you an administrator looking for a new and exciting opportunity?Do you have excellent communications skills and a keen eye for detail?Can you effectively manage multiple tasks and priorities?

The Suffolk Community Perinatal Mental Health Service are looking to recruit a conscientious, calm and confident individual to become part of their team.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure.You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.

Main duties of the job

Duties include (but are not limited to):

  • Supporting Clinicians to maintain electronic patient records.
  • Booking appointments
  • Typing of letters
  • Maintaining and monitoring waiting lists
  • Diary management
  • General admin support to wider clinical team
  • Liaising with other teams
  • Supporting with telephone calls
  • Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.

Previous administration experience is essential. Full training will be given.

About us

We are looking to appoint a band 3 Administrator to our Community Perinatal Mental Health Team.

You will be joining the service at a very exciting time and will play a key role in helping the service to deliver on the NHS long-term plan and our continues expansion.

The post will be working alongside another b3 admin, reporting into the b4, with specific tasks associated to the role, but flexibility and variation required to meet the needs of the team at busy times. The role is varied within a very busy, fast paced team with deadlines and challenges. There will be developmental opportunities and a comprehensive induction for the successful candidate.

Tasks will include letter completion, ordering of stationery and supplies, minute taking, uploading information to the Lorenzo computer system, photocopying, collating booklets etc. No day is ever the same and cover will be required for annual leave and sickness of the b3 and b4 where appropriate.

If you are interested or would like to discuss these opportunities than please contact Helen Jackson 01284 719704

Date posted

18 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

246-CEN6960873

Job locations

Grange Lodge

Kesgrave

Ipswich

IP5 1JF


Job description

Job responsibilities

Please see attached job description and person specification for more information on the duties of the role.

Job description

Job responsibilities

Please see attached job description and person specification for more information on the duties of the role.

Person Specification

Qualifications

Essential

  • Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
  • NVQ 2 Customer Services
  • NVQ 3 Business Administration or equivalent

Desirable

  • Knowledge of Trust electronic record system

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working under pressure
  • Working on own initiative with minimal supervision
  • Ability to work with senior members of staff across a large organisation

Knowledge

Essential

  • Maintaining administrative / secretarial systems

Desirable

  • Knowledge of NHS policy / procedures
Person Specification

Qualifications

Essential

  • Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
  • NVQ 2 Customer Services
  • NVQ 3 Business Administration or equivalent

Desirable

  • Knowledge of Trust electronic record system

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working under pressure
  • Working on own initiative with minimal supervision
  • Ability to work with senior members of staff across a large organisation

Knowledge

Essential

  • Maintaining administrative / secretarial systems

Desirable

  • Knowledge of NHS policy / procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Grange Lodge

Kesgrave

Ipswich

IP5 1JF


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Grange Lodge

Kesgrave

Ipswich

IP5 1JF


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

For questions about the job, contact:

Senior Clinical Administrator

Nicola Hayden

Nicola.hayden@nsft.nhs.uk

01284719704

Date posted

18 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

246-CEN6960873

Job locations

Grange Lodge

Kesgrave

Ipswich

IP5 1JF


Supporting documents

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