Job summary
An exciting opportunity has arisen for a Band 4 Senior Clinical Administrator to join the Memory Assessment and Therapy Service based in Bury St Edmunds.
Efficient time management and good planning is crucial to this role to allow the best quality of service for our patients and clinicians.
The Memory Assessment Service West is nurse-led with a strong emphasis on multi-disciplinary team working to ensure that users of the service receive high quality, compassionate care throughout their memory assessment process. The team is comprised of a Psychiatric Consultant, Clinical Psychologist, Clinical Associate Psychologist, Occupational Therapists, Non-medical prescribers, nurses and clinical support workers, and excellent admin support.
The service is proud of being dynamic, responsive and proactive to the changing needs of the local population and its service users. The team is embracing the opportunity to be part of a Suffolk-wide Memory Assessment Service offer wherein services in both East and West Suffolk are aligned and accredited to the same standard of quality of care. This is a fantastic time to be part of the development of this ambitious new plan.
Main duties of the job
As part of this role you will provide support for theClinical Team Leader, nursing staff and Medics whilst overseeing that the daily administrative procedures run smoothly, and data is kept up to date in an accurate and timely manner.
You will need to have an understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.
Preferably, you should have experience of patient software system - SystmOne, support will be given. It is essential to have good typing skills and a good knowledge of Microsoft Word, Excel and Outlook.
Knowledge or experience of NHS working would be desirable. Applicants must have the ability to work to tight deadlines, to demonstrate clear and effective communication skills, and apply attention to detail whilst maintaining confidentiality and professionalism at all times.
About us
Benefits:
Benefits included with this role are:-
- NHS pension
- A comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum increasing to 33 days per annum, based on length of service (plus paid bank holidays)
- Staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
- Provide secretarial / administrative support to the clinical team, ensure the workload is prioritised to ensure patient safety and meet quality standards.
- Tasks from the CTL this includes, HR form changes, updating the electronic system ESR, room bookings and cancellations, any ad hoc tasks, away day attendance/preparation, note taking.
- Taking minutes for meetings and attending meetings as required
- Note taking for investigations, organising and sending letters and reports
- Typing up letters and reports for Medics, including audio typing
- Supporting and engaging with HR procedures,
- Keeping personnel files up to date
- Line Management to provide supervision, support appraisals and training to a number of identified (lower banded) admin staff.
- Deal effectively with patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives.
- Manage and re-arrange team appointment systems and diaries.
- Complete audits as required
- New starters - provide support and access to IT systems
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Job description
Job responsibilities
- Provide secretarial / administrative support to the clinical team, ensure the workload is prioritised to ensure patient safety and meet quality standards.
- Tasks from the CTL this includes, HR form changes, updating the electronic system ESR, room bookings and cancellations, any ad hoc tasks, away day attendance/preparation, note taking.
- Taking minutes for meetings and attending meetings as required
- Note taking for investigations, organising and sending letters and reports
- Typing up letters and reports for Medics, including audio typing
- Supporting and engaging with HR procedures,
- Keeping personnel files up to date
- Line Management to provide supervision, support appraisals and training to a number of identified (lower banded) admin staff.
- Deal effectively with patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives.
- Manage and re-arrange team appointment systems and diaries.
- Complete audits as required
- New starters - provide support and access to IT systems
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Experience
Essential
- Ability to work with senior members of staff across a large organisation
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative without supervision
Desirable
- Staff supervision / appraisal process
- Knowledge of electronic trust system
Skills
Essential
- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times
- Audio typing/advanced keyboard skills
Qualifications
Essential
- NVQ 2 Customer Services or working towards
- NVQ 3 Business Administration or equivalent or willing to work towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
Desirable
- Knowledge of Trust electronic system
- ECDL
Person Specification
Experience
Essential
- Ability to work with senior members of staff across a large organisation
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative without supervision
Desirable
- Staff supervision / appraisal process
- Knowledge of electronic trust system
Skills
Essential
- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times
- Audio typing/advanced keyboard skills
Qualifications
Essential
- NVQ 2 Customer Services or working towards
- NVQ 3 Business Administration or equivalent or willing to work towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
Desirable
- Knowledge of Trust electronic system
- ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
