Business Support Manager

Norfolk & Suffolk Foundation NHS Trust

The closing date is 04 December 2024

Job summary

Norfolk and Suffolk Foundation Trust is a fast improving trust. We are dedicated to providing high quality care with compassion, delivering many of the NHS services that are provided outside of hospital and in the community. We have clinical teams providing services in inpatient, community, and primary care settings. We support a population of just over 1.6 million people and have dedicated workforce of over 5,000 staff. Our biggest bases are at Hellesdon Hospital, Norwich, Wedgwood House, Bury St Edmunds and Woodlands Unit, Ipswich and our staff are based in more than 50 locations.

We believe in working together for better mental health. We're working closely with health and care partners and voluntary sector organisations to transform mental health care to ensure the people of Norfolk and Suffolk get help and support in the right place for them, when they need it, to stay mentally and emotionally well.

We are now looking to appoint into our Business Support Manager role to support the Director of Culture, Director of HR and the Senior Leadership Team for the People, Culture and Development (PCD) team. The team covers HR functions, education, leadership development and employee experience.

Main duties of the job

We are looking for an experienced and credible business manager who can provide high quality and comprehensive support the senior PCD leadership team and contributes to both strategic and operational improvements. This will include providing and receiving information, which is sometimes complex and sensitive, to a range of staff internally and external to our Trust.

You will play a pivotal role in addressing operational issues, leading business planning, managing budgets, ensuring governance compliance, and driving service improvement initiatives by working closely with the Directors and Heads of within the directorate to ensure that both the core day to day requirements are achieved whilst enabling the strategic direction of the directorate and the Trust.

To be successful in this role you will need to have strong organisational and communication skills, with experience in business management and service delivery, ideally within the NHS. We are also looking for someone who understands the complexity of a People Directorate (HR and Culture) and is able to demonstrate boundaries and confidentiality in their approach.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Our values are TALK (Team, Accountable, Learn and Improve and Kind). These new values and behaviours at NSFT were brought out from the wide-ranging feedback we've had and responds to the needs of today's workforce, our service users and their families and carers. Everything we do for our service users; their loved ones and our colleagues must meet these values.

Date posted

20 November 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Compressed hours

Reference number

246-COR6747953

Job locations

County Hall

Martineau Lane

Norwich

NR1 2DH


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

Interviews will take place on 13th December 2024

Please note, job description is currently pending job evaluation

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

Interviews will take place on 13th December 2024

Please note, job description is currently pending job evaluation

Person Specification

Qualifications

Essential

  • Relevant degree-level qualification in business management, administration, or related field.
  • Leadership and management training, or evidence of equivalent experience.
  • Project management qualification

Knowledge

Essential

  • Strong understanding of NHS policies, procedures, and governance structures.
  • Awareness of current NHS challenges and priorities within the people, culture, and development arena.

Experience

Essential

  • Significant experience of managing a business support function, preferably within the NHS or a similar public sector environment.
  • Operational management experience, including budgetary responsibility and resource management.
  • Experience in business planning, project management, and service improvement initiatives.
Person Specification

Qualifications

Essential

  • Relevant degree-level qualification in business management, administration, or related field.
  • Leadership and management training, or evidence of equivalent experience.
  • Project management qualification

Knowledge

Essential

  • Strong understanding of NHS policies, procedures, and governance structures.
  • Awareness of current NHS challenges and priorities within the people, culture, and development arena.

Experience

Essential

  • Significant experience of managing a business support function, preferably within the NHS or a similar public sector environment.
  • Operational management experience, including budgetary responsibility and resource management.
  • Experience in business planning, project management, and service improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


For questions about the job, contact:

Head of Workforce

Helen Dove

Helen.Dove@nsft.nhs.uk

Date posted

20 November 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Compressed hours

Reference number

246-COR6747953

Job locations

County Hall

Martineau Lane

Norwich

NR1 2DH


Supporting documents

Privacy notice

Norfolk & Suffolk Foundation NHS Trust's privacy notice (opens in a new tab)