Job summary
An exciting opportunity has arisen for a forward-thinking Management Support Administrator to support the Child and Adolescent Eating Disorder Service (CEN-CAEDS) Senior Leadership Team based at the Lighthouse Centre on the Hellesdon Hospital grounds. The team manages and oversees clinical services, supporting service users and their families and carers.
The successful applicant will work closely with other experienced administrators in an established team. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. The ability to work both independently and as part of a team is essential. Experience of working within the NHS is advantageous but full training will be given.
You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Previous applicants need not apply.
Main duties of the job
This role will predominantly support the Senior Leadership Team; however, responsibilities may change dependent on service need. Main duties include:
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Effective diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
- To use electronic systems to input and access information as required by the management team.
- Attend and contribute to internal / external meetings relevant to the post.
- Deal with correspondence and communication liaising, prioritising and coordinating with the team
- To maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customer
General administrative duties will also be undertaken to support the wider Business Support Team and will include, but not be limited to, accurate and timely input into Trust electronic systems, maintaining paper and electronic health records, minuting of meetings, diary management, recruitment, using Oracle and liaising with other Teams/Agencies as necessary
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
- Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Skills
Essential
- Excellent articulate communication skills
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times
- Ability to co-ordinate and prioritise management diaries
Desirable
- Keyboard/typing qualification
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative/secretarial systems
Desirable
- Knowledge of NHS policy/procedures.
Person Specification
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
- Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Skills
Essential
- Excellent articulate communication skills
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times
- Ability to co-ordinate and prioritise management diaries
Desirable
- Keyboard/typing qualification
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative/secretarial systems
Desirable
- Knowledge of NHS policy/procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
