Senior Communications and Engagement Officer – Multimedia

Norfolk & Suffolk Foundation NHS Trust

Information:

This job is now closed

Job summary

Norfolk and Suffolk NHS Foundation Trust is on a journey of improvement with a clear vision - we want to become safer, kinder and better for our service users, families, carers and our staff.

Communications and engagement is a vital part of this important journey. We want to make sure that our service users, families, carers, stakeholders and partner organisations know what we are doing, why we are doing things and the outcome - how we are improving outcomes and experiences.

Working in our communications and engagement team is undoubtably a rewarding and fulfilling experience. It's a team where people support each other for who they are and the unique and valuable contributions they bring to the team. Coupled with value and support from the wider organisation, this new role is a unique opportunity to help us digitally and visually engage with our service users, families, carers, stakeholders and beyond.

If you're experienced in producing quality videos, leading, developing and managing digital and social media platforms to effectively engage with people in Norfolk and Suffolk then we want to hear from you. We are passionate about high accessibility standards and being an inclusive organisation.

For further information about this new post, please email adam.jackson@nsft.nhs.uk (Adam Jackson, Head of Communications and Engagement)

Main duties of the job

  • Norfolk and Suffolk NHS Foundation Trust (NSFT) is working with its partners, service users, families, carers and staff to further improve and enhance mental health services for the communities in Norfolk and Suffolk.o To achieve our ambitious plans, the Communications and Engagement function atNSFT is transforming and growing to maximise communication and engagementopportunities and is on a continuous journey of improvement and diversification toensure our communication and engagement work meets the needs of our staff,partner organisations, people and communities.o The Senior Multimedia Officer will be the lead officer within the team for thedevelopment and implementation of the NSFT multimedia communication andengagement strategy through the delivery of high-quality digital communications andengagement activitieso The post holder will oversee effective day-to-day and strategic development of theNSFT digital and social media channels, including its website. This will includeproviding advice and support to clinical and corporate teams across the organisationin the management and development of team channels.o The post holder will work with the wider communications and engagement team toplan digital communications and engagement activities and use the latest, most up todate tools and platforms to communicate and engage with partners, stakeholders,patients and members of the public across Norfolk and Suffolk.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year gross per annum

Contract

Permanent

Working pattern

Full-time

Reference number

246-COR6461940

Job locations

County Hall

Martineau Lane

Norwich

NR1 2DH


Job description

Job responsibilities

  • Ensure the development and delivery of an effective digital communications andengagement strategy for NSFT, working with partner organisations to ensurechannels and information are more streamlined. Provide solutions to highly complex digital communication problems to a range ofaudiences, using persuasive and negotiating skills.

Deliver messages through professional communications using a variety of means,including, but not limited to, websites, social media graphics, videos. Liaising with communication and engagement officers across the wider ICSs toensure a coordinated approach to digital communications and engagement. Introduce digital and targeted communication and engagement channels which areused by wider audiences, such as Tik Tok, Instagram and Snapchat.

Job description

Job responsibilities

  • Ensure the development and delivery of an effective digital communications andengagement strategy for NSFT, working with partner organisations to ensurechannels and information are more streamlined. Provide solutions to highly complex digital communication problems to a range ofaudiences, using persuasive and negotiating skills.

Deliver messages through professional communications using a variety of means,including, but not limited to, websites, social media graphics, videos. Liaising with communication and engagement officers across the wider ICSs toensure a coordinated approach to digital communications and engagement. Introduce digital and targeted communication and engagement channels which areused by wider audiences, such as Tik Tok, Instagram and Snapchat.

Person Specification

Qualifications

Essential

  • Educated to degree level in digital communications or other relevant field or equivalent level of knowledge and experience.

Experience

Essential

  • Extensive experience of working in a digital communications, engagement, or related role.

Desirable

  • Managing bilingual digital platforms.
  • Project management experience

Skills

Essential

  • Well-developed IT skills with the ability to utilise a range of electronic reporting programmes
  • Able to produce data and reports to tight time scales

Knowledge

Essential

  • Proven knowledge of digital communications web accessibility requirement for public sector bodies
  • Proven advanced written and verbal communication skills required, which are adaptable to different audiences and purposes.

Desirable

  • Understanding of paid social media and marketing campaigns
  • Understanding of the NHS and of health issues
Person Specification

Qualifications

Essential

  • Educated to degree level in digital communications or other relevant field or equivalent level of knowledge and experience.

Experience

Essential

  • Extensive experience of working in a digital communications, engagement, or related role.

Desirable

  • Managing bilingual digital platforms.
  • Project management experience

Skills

Essential

  • Well-developed IT skills with the ability to utilise a range of electronic reporting programmes
  • Able to produce data and reports to tight time scales

Knowledge

Essential

  • Proven knowledge of digital communications web accessibility requirement for public sector bodies
  • Proven advanced written and verbal communication skills required, which are adaptable to different audiences and purposes.

Desirable

  • Understanding of paid social media and marketing campaigns
  • Understanding of the NHS and of health issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

For questions about the job, contact:

Head of Communications

Adam Jackson

adam.jackson@nsft.nhs.uk

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year gross per annum

Contract

Permanent

Working pattern

Full-time

Reference number

246-COR6461940

Job locations

County Hall

Martineau Lane

Norwich

NR1 2DH


Supporting documents

Privacy notice

Norfolk & Suffolk Foundation NHS Trust's privacy notice (opens in a new tab)