Norfolk & Suffolk Foundation NHS Trust

Receptionist - Justin Gardener House

Information:

This job is now closed

Job summary

We are currently seeking a full-time Receptionist within our 'Reception Hub' based in Justin Gardner House at Hellesdon Hospital.The Unit comprises of a PICU (Psychiatric Intensive Care Unit) 10 bedded ward and a Blended MSU/LSU Secure Service, which is 16 beds. Both wards support woman with various mental health and personality disturbances.

This is a substantive, 37.5 hours per week, in the reception area of the Unit, with working hours between 06:30- 21:30 7 days a week.

Shifts are split into Early shifts, Late shifts and Long days.

We are looking for a positive and welcoming individual, who will make the initial contact with the unit a memorable one. You will be the first and last contact with any visitors, carers and professionals.

Main duties of the job

You will be the first experience within the Unit and will be expected to demonstrate effective teamwork skills. The role will include call handling, greeting visitors, scanning documents and other administrative office duties including reception work.

The demand required may vary and there will be periods of a slower pace compared to some periods of high acuity. Depending on the time, day and the current admissions that are being supported.

You are also required to complete day to day operational tasks such as alarm testing, issuing badges, logging maintenance work and basic admin skills.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be desirable. Knowledge of the Trust system Lorenzo would be an advantage not mandatory.

About us

Benefits are:-

  • NHS pension
  • comprehensive list of training programmes
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Please find attached our Job Description for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjob

Details

Date posted

19 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Gross per annum

Contract

Permanent

Working pattern

Full-time

Reference number

246-SEC6375104

Job locations

Hellesdon Hospital

Justin Gardner House

Norwich

NR6 5BE


Job description

Job responsibilities

Please see the attached job description which gives an in-depth insight into what this role entails.

Job description

Job responsibilities

Please see the attached job description which gives an in-depth insight into what this role entails.

Person Specification

Experience

Essential

  • Use of ICT applications / packages
  • Experience of working in a busy reception / office environment

Desirable

  • Data inputting / similar work

Qualification

Essential

  • NVQ 2 Customer Service or Equivalent qualification or experience

Desirable

  • Knowledge of Trust's electronic records

Knowledge

Essential

  • Microsoft packages
  • Data inputting

Desirable

  • Knowledge of Clinical and Patient Administration Systems.

Other

Essential

  • Able to work flexibly
Person Specification

Experience

Essential

  • Use of ICT applications / packages
  • Experience of working in a busy reception / office environment

Desirable

  • Data inputting / similar work

Qualification

Essential

  • NVQ 2 Customer Service or Equivalent qualification or experience

Desirable

  • Knowledge of Trust's electronic records

Knowledge

Essential

  • Microsoft packages
  • Data inputting

Desirable

  • Knowledge of Clinical and Patient Administration Systems.

Other

Essential

  • Able to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hellesdon Hospital

Justin Gardner House

Norwich

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hellesdon Hospital

Justin Gardner House

Norwich

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Modern Matron

Tom Clipsham

thomas.clipsham@nsft.nhs.uk

01603421531

Details

Date posted

19 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Gross per annum

Contract

Permanent

Working pattern

Full-time

Reference number

246-SEC6375104

Job locations

Hellesdon Hospital

Justin Gardner House

Norwich

NR6 5BE


Supporting documents

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