Job summary
Norfolk and Suffolk Secure Services is a specialised service and we are proud of the support our service provides in improving people's lives. The ideal post holder will be keen and motivated to improve the care and support offered to our service users.
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.
You will be joining a dedicated friendly Forensic Community mental Health Team (FCMHT) in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.
You will need to be well organised, and ideally have knowledge about healthcare and the NHS. You will work under the supervision of the Lead Occupational Therapist and be responsible for supporting their team.
In addition to working as part of a local admin team in the FCMHT, there will be opportunities to work collaboratively with and gain support from the wider Secure Services admin team.
There is the opportunity to be based at either Kestrel House, Norwich or Cedar House, Ipswich depending on the applicants preferred location.
Main duties of the job
This role will be supporting the clinical team. This will involve working closely with the multidisciplinary team. Working with different electronic patient systems to maintain patient information. This role will offer a variety from phone calls, update of patient records, general admin support to the clinical team, and data collection.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Previous administration experience is essential. Full training will be given for this role.
Please see the attached job description for full details of the post.
Job description
Job responsibilities
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Previous administration experience is essential. Full training will be given for this role.
Please see the attached job description for full details of the post.
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Skills
Essential
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Ability to prioritise.
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures.
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Skills
Essential
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Ability to prioritise.
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
