Job summary
Full Time 37.5 hours per week Monday to Friday 09:00hrs to 17:00hrs
We have an exciting opportunity available as aReceptionist / Office Clerk. The position is a fulltime permanent post. This is an excellent opportunity for someone wanting to begin a career in the NHS. The successful candidate will build experience working in administration in a supportive and friendly team. The position is based at Chatterton House, King's Lynn.
We are looking for a confident, enthusiastic, conscientious, flexible and willing candidate to support the changing needs and demands of our clinical teams in a wide variety of administrative functions.
Main duties of the job
Successful candidates will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Office Clerk role.
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Booking appointments / meeting rooms.
- Ordering of supplies / stationary.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of all Microsoft packages is desirable in the successful candidate.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
This post offers the opportunity to be based in West Norfolk, offering the opportunity to work in a setting that works best for you, in truly special place of unspoilt charm and natural beauty. Set against a backdrop of stunning coastline and beautiful countryside, this side of Norfolk is a sheer pleasure to explore.
We can offer you the full range of NHS benefits and in addition:
- Flexible working hours
- Up to 307 hours holiday entitlement (subject to length of service)
- FREE physio service
- FREE Yoga and Pilates
- Cycle scheme tax-free bikes and accessories
- Support with revalidation
- Post graduate training opportunities
- We will pay for your initial DBS check (excluding the annual update service charge of £13)
Job description
Job responsibilities
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Sorting and distribution of incoming and outgoing mail.
- Monitoring and ordering of stationery.
- To undertake any other appropriate tasks as requested by the Service Manager/ Administration Manager to meet the needs of the service.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of all Microsoft packages is desirable in the successful candidate
Please see job description for further information
Job description
Job responsibilities
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Sorting and distribution of incoming and outgoing mail.
- Monitoring and ordering of stationery.
- To undertake any other appropriate tasks as requested by the Service Manager/ Administration Manager to meet the needs of the service.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of all Microsoft packages is desirable in the successful candidate
Please see job description for further information
Person Specification
Experience
Essential
- Experience of working in a busy office/reception environment
- Use of ICT packages
- Dealing with both internal and external customers
Desirable
- Data entry or similar role
Qualifications
Essential
- NVQ 2 Customer Services or equivalent qualification/experience
Knowledge
Essential
- Knowledge of Microsoft packages and data inputting
Desirable
- Knowledge of clinical and patient administration systems
Person Specification
Experience
Essential
- Experience of working in a busy office/reception environment
- Use of ICT packages
- Dealing with both internal and external customers
Desirable
- Data entry or similar role
Qualifications
Essential
- NVQ 2 Customer Services or equivalent qualification/experience
Knowledge
Essential
- Knowledge of Microsoft packages and data inputting
Desirable
- Knowledge of clinical and patient administration systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
