Job summary
Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist / Office Clerks to join the North Norfolk & Norwich Care Group Administration Team. This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team.
We have a substantive positions within our Community Mental Health Team& Crisis Team both based at Hellesdon Hospital.
We are looking for a confident, enthusiastic and flexible administrator to support the changing needs and demands of our fast paced clinical teams, in a wide variety of administrative functions.
Main duties of the job
The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Data Clerk role.
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of all Microsoft packages is desirable in the successful candidate.
- Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
- Ability to remain calm under pressure within a fast paced reception environment.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
- We are recruiting to 1.4 WTE Substantive Receptionist posts
- Post 1 = 37.5 hours per week - Monday to Friday within the Crisis Team
- Post 2 = 15 hours per week - Thursday & Friday within our North Community Mental Health Team.
- The hours of work for both posts will be 9am to 5pm.
- We have free on-site parking at Hellesdon Hospital.
Interviews are to be held on Friday 19th April,however subject to change, candidates may only be given a minimum of 3 days notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
We apologise but we are unable to offer alternative dates for interview.
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
- We are recruiting to 1.4 WTE Substantive Receptionist posts
- Post 1 = 37.5 hours per week - Monday to Friday within the Crisis Team
- Post 2 = 15 hours per week - Thursday & Friday within our North Community Mental Health Team.
- The hours of work for both posts will be 9am to 5pm.
- We have free on-site parking at Hellesdon Hospital.
Interviews are to be held on Friday 19th April,however subject to change, candidates may only be given a minimum of 3 days notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
We apologise but we are unable to offer alternative dates for interview.
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications
Essential
- NVQ Level 2 - Customer Service / Business Administration
Desirable
- Knowledge of Trust's electronic records
Knowledge
Essential
- Use of ICT applications / packages
- Experience of working in a busy reception / office environment
Desirable
- Data inputting / similar work
Person Specification
Qualifications
Essential
- NVQ Level 2 - Customer Service / Business Administration
Desirable
- Knowledge of Trust's electronic records
Knowledge
Essential
- Use of ICT applications / packages
- Experience of working in a busy reception / office environment
Desirable
- Data inputting / similar work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
