Norfolk & Suffolk Foundation NHS Trust

Business Administration Apprentice

Information:

This job is now closed

Job summary

We have an exciting opportunity to recruit a Level 3 Business Administration Apprentice, to join our friendly Business Support Team within the Central Youth Team, at Norfolk and Suffolk NHS Foundation Trust.

This post will require the successful candidate to complete a Level 3 Diploma in Business Administration which is supported by Poultec Training Specialists. The diploma is made up of 8 units and you will be able to gain experience in our workplace to support the units under the apprenticeship programme. This is an ideal opportunity for a school/college leaver or someone looking to start their administrative career within the NHS, whilst gaining a recognised qualification.

The Business Support Team is responsible for the provision of all aspects of administrative support to our service users, their families, and colleagues within the team and across all elements of our service. The role will include working closely with Business Support staff to gain experience, skills and knowledge of all tasks carried out within the clinical support, referral management and reception roles.

The post will also have direct contact with service users and their families, face to face as well as over the telephone, therefore applicants must be aware working within our service you will be exposed to information that can be of a distressing or upsetting nature.

Main duties of the job

The successful candidate will gain and develop key skills and experience, offering a rare and varied insight into many different elements of administrative work within a busy office environment. Skills, knowledge and experience gained will support the postholder in their application for obtaining a substantive administrative role within our Trust or which are equally transferrable to external companies or organisations.

The post is an 18-month placement working across a 37.5 hour week Monday to Friday which includes 1 day per week for attendance at virtual workshops/study time.

Main duties of the job

(Duties will include, but are not limited to):

  • Processing/logging of maintenance/IT requests
  • Managing stationery supplies and generating orders via the Trust's electronic system
  • Assist in the circulation of information
  • Filing information on both electronic and paper files
  • Assist organising and booking meetings/events
  • General administrative duties (post/photocopying/scanning)
  • Support Reception (greeting visitors/young service users and their families)
  • Take telephone enquiries from parents/carers/service users/professionals)
  • Processing Referrals/Appointments using an e-referral system
  • Update patient electronic records

Please refer to the job description for more information.

About us

We encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust's values of Positively, Respectfully, Together; as we are committed to promoting a positive culture in the workplace for everyone.

We are an Equal Opportunity employer committed to a diverse workforce.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

20 March 2024

Pay scheme

Other

Salary

£10,296 a year gross per annum

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

246-COR6156200

Job locations

80 St. Stephens Road

Norwich

NR1 3RE


Job description

Job responsibilities

As a busy service we have a responsibility to not only our clinical colleagues but also the patients that are accessing our service. We therefore work positively to make sure we provide a high level of customer service. This role will include interaction and communication with a wide scope of people including service users, medical and health care professionals. We are the first point of contact with the Trust, so we are looking for someone who can demonstrate they understand how good communication and customer service is essential.

You will work as part of a busy team and working together is an essential part of the ethos that drives us. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.

Please find attached our Job Description for more details on the key responsibilities of this post and Person Specification.

Job description

Job responsibilities

As a busy service we have a responsibility to not only our clinical colleagues but also the patients that are accessing our service. We therefore work positively to make sure we provide a high level of customer service. This role will include interaction and communication with a wide scope of people including service users, medical and health care professionals. We are the first point of contact with the Trust, so we are looking for someone who can demonstrate they understand how good communication and customer service is essential.

You will work as part of a busy team and working together is an essential part of the ethos that drives us. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.

Please find attached our Job Description for more details on the key responsibilities of this post and Person Specification.

Person Specification

Experience

Desirable

  • Working within a team
  • Providing customer service

Skills

Essential

  • Good understanding of Microsoft Word, Excel and Outlook with good keyboard skills
  • Data inputting onto a spreadsheet or software format

Desirable

  • Answering telephones

Knowledge

Essential

  • Knowledge of Outlook/Calendar/Excel spreadsheet.
  • Understanding of the importance of maintaining confidentiality.

Qualifications

Essential

  • 4 GCSE's at grade C or above / Level 4-9, to include Maths and English
Person Specification

Experience

Desirable

  • Working within a team
  • Providing customer service

Skills

Essential

  • Good understanding of Microsoft Word, Excel and Outlook with good keyboard skills
  • Data inputting onto a spreadsheet or software format

Desirable

  • Answering telephones

Knowledge

Essential

  • Knowledge of Outlook/Calendar/Excel spreadsheet.
  • Understanding of the importance of maintaining confidentiality.

Qualifications

Essential

  • 4 GCSE's at grade C or above / Level 4-9, to include Maths and English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

80 St. Stephens Road

Norwich

NR1 3RE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

80 St. Stephens Road

Norwich

NR1 3RE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Clinical Team Administrator

Karen Smith

karen.i.smith@nsft.nhs.uk

01603974684

Details

Date posted

20 March 2024

Pay scheme

Other

Salary

£10,296 a year gross per annum

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

246-COR6156200

Job locations

80 St. Stephens Road

Norwich

NR1 3RE


Supporting documents

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