Job summary
An exciting opportunity has arisen for a dynamic admin manager to lead our administrative teams across the Secure & Forensic Services Care Group, in providing a high-quality administration support service to both clinical and managerial teams.
We're a dynamic Care Group supporting people with mental health needs throughout the Criminal Justice System, from point of arrest to inpatient care, and into the community. Our teams are based in the Police Investigation Centres & Control Rooms, local prisons, secure inpatient wards and the community, making this a varied and interesting role.
You will work closely with our Business Support/Service Managers in ensuring our admin structure, processes and procedures are the best they can be, and our admin staff feel fully supported and valued to perform their crucial roles in improving the experience of our patients, stakeholders and clinical and managerial staff.
Wide-ranging knowledge and skills in administrative policies, procedures and practices are required, as is a proven significant history of managing and developing large teams of people, including performance management, meaningful appraisals, staff development, culture change, line management supervision and change management, as well as supporting in matters relating to Governance, quality and safety.
Main duties of the job
Co-ordinate the administrative function within the Care Group to deliver an efficient and effective service that supports clinical delivery, service management, service users and carers.
Provide training and ongoing support and development to team members you oversee, including clinical systems.
Manage staff and resources effectively, employing high quality staff management and leadership principles for staff development, professional standards, communication and appraisals.
To actively be involved in succession planning and recruitment to vacancies, including the advertising for, shortlisting and interviewing of candidates.
Represent the service line at appropriate Care Group and Trust-wide meetings as appropriate to the role.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Please see Job Description and Person Specification for a detailed list of responsibilities. (Band 5 Pending Job Description Approval)
To manage, co-ordinate and lead the care Group team of administration staff, organising and prioritising the allocation of work to provide a patient-centred service.
To ensure effective supervision and line management structures are in place and provide day-to-day management for allocated members of the admin team.
Ensure a consistent approach in all administrative staffing issues, including maintaining personnel files, absence management, training and education records.
To develop and maintain a robust induction package for new and temporary administration staff.
To hold regular team meetings and to foster the development of the team.
To facilitate excellent communication within the department by disseminating all information received by you to the team and by feeding back relevant comments and queries to the Business Support Manager.
Job description
Job responsibilities
Please see Job Description and Person Specification for a detailed list of responsibilities. (Band 5 Pending Job Description Approval)
To manage, co-ordinate and lead the care Group team of administration staff, organising and prioritising the allocation of work to provide a patient-centred service.
To ensure effective supervision and line management structures are in place and provide day-to-day management for allocated members of the admin team.
Ensure a consistent approach in all administrative staffing issues, including maintaining personnel files, absence management, training and education records.
To develop and maintain a robust induction package for new and temporary administration staff.
To hold regular team meetings and to foster the development of the team.
To facilitate excellent communication within the department by disseminating all information received by you to the team and by feeding back relevant comments and queries to the Business Support Manager.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience
- Management Training / Qualification
- Recognised ICT Qualification eg ECDL, CLAIT, RSA
Experience
Essential
- Significant team leader / management experience
- Significant office / administrative experience
Desirable
- Previous work within the NHS
- Project management / monitoring
Knowledge
Essential
- A wide range of ICT applications
- Secretarial / administrative procedures
Desirable
- Knowledge of Clinical and Patient Administration Systems
- NHS administration policies and procedures
Other
Essential
- Ability to travel independently
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience
- Management Training / Qualification
- Recognised ICT Qualification eg ECDL, CLAIT, RSA
Experience
Essential
- Significant team leader / management experience
- Significant office / administrative experience
Desirable
- Previous work within the NHS
- Project management / monitoring
Knowledge
Essential
- A wide range of ICT applications
- Secretarial / administrative procedures
Desirable
- Knowledge of Clinical and Patient Administration Systems
- NHS administration policies and procedures
Other
Essential
- Ability to travel independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
