Norfolk & Suffolk Foundation NHS Trust

Team Administrator

Information:

This job is now closed

Job summary

We have an exciting opportunity for the right candidate to join a dedicated friendly team in a fast-paced environment within the Children and Adolescent Mental Health Service (CAMHS).

The right candidate will be able to demonstrate exceptional interpersonal skills, and, have a dedication to service user experience.

Customer service skills and full administration experiencewill be essential for this role.You should be able to evidence a flexible response to service needs, and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential.

The successful candidate will need to work well within a Multi-Disciplinary Team, possess excellent time management skills, have a positive approach, and be able to remain calm under pressure. They will also need to have the ability to confidently and sensitively deal with information from individuals which can be distressing at times.

A working knowledge of Microsoft packages are essential for this role. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

Understanding medical medical terminology would be advantageous.

Main duties of the job

  • Named support for referral management
  • Planning of appointments/meetings and Diary Management
  • Use the electronic patient database system to input data, validate and update patient information to ensure correct use of grammar, spelling and sense-check of clinical entries.
  • Provide a friendly and professional service, dealing with incoming telephone calls, meeting, and greeting of patients, their families, and visitors on site via reception.
  • Monitor the business support email accounts, completing and responding to tasks when required.
  • Assist with information gathering from multi-agency partners and attending or minute taking.
  • Reception cover, including meeting and greeting visitors to the building and signing them in.
  • Ensure all duties are undertaken in line with standard operating procedures to enable the achievement of Trust and service specific key performance indicators.
  • Maintain accurate and appropriate patient records, including filing and data input within confidentiality guidelines.
  • Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
  • Transfer of data to bespoke spreadsheets .
  • Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
  • Must be able to prioritise a varied workload based on business need.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

20 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

246-CYFPC5983670-A

Job locations

Mary Chapman House

120 Hotblack Road

Norwich

NR2 4HN


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on the Key Accountabilities expected of this role, then if you feel you have what it takes to make a difference, click APPLY!

You will need to be able to demonstrate our essential criteria on your application and at interview:

  • Effective Communication skills
  • ICT skills including a working knowledge of Microsoft Packages
  • Ability to meet deadlines
  • Keen attention to detail
  • Able to work effectively in a team
  • Ability to Prioritise working under pressure
  • Able to work with minimal supervision

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on the Key Accountabilities expected of this role, then if you feel you have what it takes to make a difference, click APPLY!

You will need to be able to demonstrate our essential criteria on your application and at interview:

  • Effective Communication skills
  • ICT skills including a working knowledge of Microsoft Packages
  • Ability to meet deadlines
  • Keen attention to detail
  • Able to work effectively in a team
  • Ability to Prioritise working under pressure
  • Able to work with minimal supervision

Person Specification

Qualifications

Essential

  • RSA II / Word processing or equivalent experience
  • NVQ 2 Customer Services or equivalent experience

Skills

Essential

  • Organised, able to prioritise.
  • Good interpersonal skills.
  • Ability to work under pressure.
  • Ability to maintain a professional manner at all times.
  • Ability to manage and prioritise a variety of tasks.

Knowledge

Desirable

  • Knowledge of Trust electronic records
Person Specification

Qualifications

Essential

  • RSA II / Word processing or equivalent experience
  • NVQ 2 Customer Services or equivalent experience

Skills

Essential

  • Organised, able to prioritise.
  • Good interpersonal skills.
  • Ability to work under pressure.
  • Ability to maintain a professional manner at all times.
  • Ability to manage and prioritise a variety of tasks.

Knowledge

Desirable

  • Knowledge of Trust electronic records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Mary Chapman House

120 Hotblack Road

Norwich

NR2 4HN


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Mary Chapman House

120 Hotblack Road

Norwich

NR2 4HN


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Business Support Manager

Caszie Bird

caszie.bird@nsft.nhs.uk

01603272800

Details

Date posted

20 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

246-CYFPC5983670-A

Job locations

Mary Chapman House

120 Hotblack Road

Norwich

NR2 4HN


Supporting documents

Privacy notice

Norfolk & Suffolk Foundation NHS Trust's privacy notice (opens in a new tab)