Job summary
Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity for a Senior Receptionist to join the existing team...
Our Child Family and Young Persons Service is based at 80 St Stephen's Road, in the centre of Norwich and is on all the main public transport routes, with public car parks nearby too. This is a permanent position and we're looking for someone to work on a full-time basis.
Our dedicated service supports young people between the ages of 14-25 and in this post you'll be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users. Our service offers a welcoming and supportive environment and when you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.
If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you!
Main duties of the job
The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstrable administrative experience. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous.
You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo, ESR and Oracle would be an advantage, however training would be given in respect to any training needs.
You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Sometimes we are contacted by individuals who may be distressed or upset, the ability to deal with such situations confidently and sensitively is vital.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us?We are an improving Trust, with ambitious aspirations and pushing ahead with exciting transformation work. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Otherbenefitsincluded within this role are:-
- NHS pension
- Comprehensive in house & external training programmes
- Career progression
- Generous starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- NHS discounts in shops, restaurants and attractions
- Flexible working options
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Otherbenefitsincluded within this role are:-
- NHS pension
- Comprehensive in house & external training programmes
- Career progression
- Generous starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- NHS discounts in shops, restaurants and attractions
- Flexible working options
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications
Essential
- NVQ 2 Customer Services or equivalent experience
- RSA II Word Processing or equivalent
Desirable
- Knowledge of Trust's electronic records
- NVQ Level 3 IT Training
Experience
Essential
- Use of ICT applications/ packages
- Experience of working in a busy reception/office environment
Desirable
- Data inputting/similar work
Skills
Essential
- Effective and articulate communicator
- Ability to manage and prioritise a variety of tasks
Desirable
- Keyboard/typing qualification
Knowledge
Essential
Desirable
- Knowledge of Clinical and Patient Administration Systems i.e. Lorenzo, basic computer skills - Word, Excel, Access
Person Specification
Qualifications
Essential
- NVQ 2 Customer Services or equivalent experience
- RSA II Word Processing or equivalent
Desirable
- Knowledge of Trust's electronic records
- NVQ Level 3 IT Training
Experience
Essential
- Use of ICT applications/ packages
- Experience of working in a busy reception/office environment
Desirable
- Data inputting/similar work
Skills
Essential
- Effective and articulate communicator
- Ability to manage and prioritise a variety of tasks
Desirable
- Keyboard/typing qualification
Knowledge
Essential
Desirable
- Knowledge of Clinical and Patient Administration Systems i.e. Lorenzo, basic computer skills - Word, Excel, Access
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
