Job summary
Are you looking for an administrative based role with a difference? One you can feel you are making real tangible improvements to quality and care? Our newly formed, friendly, fast-paced team have an exciting opportunity for a Programme administrator to join them. You will provide the administration support to The Model of Care (MoC/MoC+) implementation team.Core to our Clinical Operational Model are the guiding principles and values which ensure:
- The service user is at the centre of the planning of care
- Treatment is proportionate and responsive to care needs
- Care is recovery focused, high quality and safe
- Staff are competent, skilled and equipped to meet the needs of the service user
- All treatments and care are evidenced based with measurable outcomes
If you're a proactive, flexible, experienced and well organised administrator with a can-do attitude - we would love to hear from you!
Main duties of the job
The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstrable administrative experience. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous.
You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as ESR, Oracle, Trac and Health Roster would be an advantage, however training would be given in respect to any training needs.
You should be able to evidence a flexible response to the programme needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Management Support
- To provide accurate, prompt and efficient secretarial/administrative support to the MoC/MoC+ team which may include power point presentations/ spreadsheets including complex reports etc.
- To raise agendas, take and process minutes for the team, attend both internal and external meetings as required by the programme.
- To provide budgetary support to the MoC/MoC+ team, monitoring spreadsheets, processing invoices, expenditure proposal forms and petty cash.
Communication
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of MoC/MoC+ team.
- Deal with correspondence and communication. Prioritise, co-ordinate and liaise with MoC/MoC+ team.
- Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with MoC/MoC+ team members. Provide non-clinical information to internal and external customers where necessary.
- To liaise in a professional manner with each member of the MoC/MoC+ team providing relevant information.
- To raise agendas, take and process minutes for the MoC/MoC+ team.
- To ensure that all staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer services to all internal and external customers.
Service Development
- To participate in ongoing audits and service development as directed by MoC/MoC+ team and programme manager.
Knowledge & Training
- Maintaining own professional development portfolio and participating in appropriate training programmes and ensuring annual attendance for mandatory training.
Supervisory Responsibilities
- To provide induction, support and advice to new/temporary staff as identified by the line manager.
General
- Diary management as required for MoC/MoC+ team members to include appointments/meetings, regular commitments to assist in organising the workload.
- Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
- Using set procedures to undertake administrative and secretarial functions around legislative procedures.
- To attend and contribute to all internal/external meetings relevant to the post.
- To order stores/resources as requested by the MoC/MoC+ team.
- To liaise with IT departments as delegated by line manager regarding problems/faults with electronic equipment etc.
Job description
Job responsibilities
Management Support
- To provide accurate, prompt and efficient secretarial/administrative support to the MoC/MoC+ team which may include power point presentations/ spreadsheets including complex reports etc.
- To raise agendas, take and process minutes for the team, attend both internal and external meetings as required by the programme.
- To provide budgetary support to the MoC/MoC+ team, monitoring spreadsheets, processing invoices, expenditure proposal forms and petty cash.
Communication
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of MoC/MoC+ team.
- Deal with correspondence and communication. Prioritise, co-ordinate and liaise with MoC/MoC+ team.
- Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with MoC/MoC+ team members. Provide non-clinical information to internal and external customers where necessary.
- To liaise in a professional manner with each member of the MoC/MoC+ team providing relevant information.
- To raise agendas, take and process minutes for the MoC/MoC+ team.
- To ensure that all staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer services to all internal and external customers.
Service Development
- To participate in ongoing audits and service development as directed by MoC/MoC+ team and programme manager.
Knowledge & Training
- Maintaining own professional development portfolio and participating in appropriate training programmes and ensuring annual attendance for mandatory training.
Supervisory Responsibilities
- To provide induction, support and advice to new/temporary staff as identified by the line manager.
General
- Diary management as required for MoC/MoC+ team members to include appointments/meetings, regular commitments to assist in organising the workload.
- Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
- Using set procedures to undertake administrative and secretarial functions around legislative procedures.
- To attend and contribute to all internal/external meetings relevant to the post.
- To order stores/resources as requested by the MoC/MoC+ team.
- To liaise with IT departments as delegated by line manager regarding problems/faults with electronic equipment etc.
Person Specification
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
Other
Essential
- Able to travel independently.
- Able to work flexibly and creatively to meet the needs of services within the service structure
Person Specification
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
Other
Essential
- Able to travel independently.
- Able to work flexibly and creatively to meet the needs of services within the service structure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
