Job summary
The People Participation Coordinator will provide lived experience and participation expertise within the Norfolk and Waveney Children, Families and Young People's (CFYP) Community Mental Health Services. This dynamic new role will focus on the development of new service models and contribute to the quality improvement of existing services for people using our services and their families, through the facilitation and co-ordination of meaningful participation activities. Working both within NSFT and the wider Norfolk and Waveney System, under the leadership of the Norfolk & Waveney Children, Families and Young People's People Participation Lead, the People Participation Coordinator would work directly with children, young people and their families.
This post will be a Band 5, permanent full-time post, working across Norfolk and Waveney, supporting system wide participation.The post holder will work as an integral member of the service/project/team to promote, co-ordinate and implement participation of all people in line with our Trust's People Participation strategy and the wider national participation agendas. They will be an active and valued contributor to the service/project/team, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of services throughout our Trust.
Main duties of the job
Main duties of the role will include planning, organising, coordinating and supporting meetings, groups, workshops and innovative events that people who have experienced our services and their carers or loved ones can participate in.
Encouraging partnership working opportunities in wider service improvement and design, maintaining a database of those who get involved.
Attendance and participation at system wide design meetings.
Monitoring service quality by actively gathering service user and carer experience. Providing feedback to service leads and reports to People Participation Lead, managers, clinicians and commissioners and via local Governance meetings.
Build relationships with internal stakeholders, including Specialist Services and CFYP Suffolk services to share learning and best practices.
Enabling experts by experience, their carers and loved ones to contribute the value of their lived experience in a meaningful way for service development and quality improvements.
Effective co-production in service development; involving experts by experience, their carers and loved ones in the planning, design, delivery and evaluation of service models.
Establish service user voice opportunities. Exploring and supporting ways that service users and their carers can be involved in training, service development and quality improvement.
About us
We are a recovery focussed, multi-disciplinary team providing an effective, supportive and professional service for our children, young people, families and carers. We want to build on and continue to improve services so we can provide safe and consistently high-quality care for those who use our services.We have a culture of continuous learning, and we have regular protected Continuous Professional Development (CPD) days which includes a variety of training, reflection, supervision and service development - these are facilitated by our senior clinical and management team.We believe that staff, who feel valued by their employers and are truly engaged, can provide better outcomes for our service users.
Job description
Job responsibilities
This dynamic new role will provide lived experience and participation expertise within services, projects and teams within NSFT, specifically Norfolk and Waveney Children, Families and Young Peoples Services. The role focuses on the promotion and co-ordination of participation within NSFT. It will work to embed and continuously develop the participation of all people as equal and valued partners in designing and delivering services which meet the needs of our communities. This will promote improved outcomes for service users, their carers, families and friends by enabling all perspectives and expertise to be an integral part of all we do.
The post holder will work as an integral member of the service/project/team to promote, co-ordinate and implement participation of all people in line with our Trusts People Participation strategy and the wider national participation agendas. They will be an active and valued contributor to the service/project/team, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of services throughout our Trust.
To support joint working between our Trust and our wider communities in a way which works for all.
To co-design, deliver and evaluate training for service users, carers, families and staff.
Please see the attached Job Description and Supplementary Information.
Job description
Job responsibilities
This dynamic new role will provide lived experience and participation expertise within services, projects and teams within NSFT, specifically Norfolk and Waveney Children, Families and Young Peoples Services. The role focuses on the promotion and co-ordination of participation within NSFT. It will work to embed and continuously develop the participation of all people as equal and valued partners in designing and delivering services which meet the needs of our communities. This will promote improved outcomes for service users, their carers, families and friends by enabling all perspectives and expertise to be an integral part of all we do.
The post holder will work as an integral member of the service/project/team to promote, co-ordinate and implement participation of all people in line with our Trusts People Participation strategy and the wider national participation agendas. They will be an active and valued contributor to the service/project/team, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of services throughout our Trust.
To support joint working between our Trust and our wider communities in a way which works for all.
To co-design, deliver and evaluate training for service users, carers, families and staff.
Please see the attached Job Description and Supplementary Information.
Person Specification
Qualifications
Essential
- Degree in health and social care related subjected subject or equivalent level of knowledge.
Experience
Essential
- Personal lived experience of accessing mental health services OR experience of supporting someone within this situation.
- Working with service users and their families on a one to one basis and facilitation of groups and workshops
- Providing participation related peer support and Experience of working within health or social care organisations providing mental health services. Application Form / Interview / References mentoring to other professionals.
Skills
Essential
- Computer keyboard and enhanced IT skills including the use of laptop, online platforms, power point, excel etc.
- Innovative with a 'can do' positive attitude to development and change.
Knowledge
Essential
- Knowledge of person-centred care, participation, co-production and the principles of mental health recover
- Knowledge of mental health conditions and treatment.
Other
Essential
- Willingness to share own lived experience with others in a way which is appropriate to the situation.
- Ability to influence and persuade people to review and alter practices, where necessary,
Person Specification
Qualifications
Essential
- Degree in health and social care related subjected subject or equivalent level of knowledge.
Experience
Essential
- Personal lived experience of accessing mental health services OR experience of supporting someone within this situation.
- Working with service users and their families on a one to one basis and facilitation of groups and workshops
- Providing participation related peer support and Experience of working within health or social care organisations providing mental health services. Application Form / Interview / References mentoring to other professionals.
Skills
Essential
- Computer keyboard and enhanced IT skills including the use of laptop, online platforms, power point, excel etc.
- Innovative with a 'can do' positive attitude to development and change.
Knowledge
Essential
- Knowledge of person-centred care, participation, co-production and the principles of mental health recover
- Knowledge of mental health conditions and treatment.
Other
Essential
- Willingness to share own lived experience with others in a way which is appropriate to the situation.
- Ability to influence and persuade people to review and alter practices, where necessary,
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
