Job summary
NHS Norfolk & Waveney CCG recognise that our dedicated staff in the Primary Care Networks (PCN) are sometimes faced with challenging and potentially traumatic situations and require support to deal with these well. This post is newly created for a TRiM (Trauma Risk Incident Management) Manager role. We are looking for an enthusiastic individual who will develop the service in the PCN Networks, working alongside the existing NSFT TRiM team in the Primary care networks (PCN's) in Norfolk.
TRiM is a peer delivered service where practitioners are allocated to engage with staff within 24-48 hours of serious and/or traumatic event. This scaffold is to normalise possible reactions to trauma or stress, assess staff who may be at psychological risk and to support and follow up within a certain timeframe.
The TRiM Manager oversees & offers supervision to the practitioners, manages incidents alongside the site staff, delegating, overseeing & ensuring TRiM staff are supported during this intervention. Bringing mindful awareness to ensure all involved are as psychologically safe as possible, overseeing documentation & follow-ups.
In addition to the delivery of TRiM, the TRiM Manager will be responsible for promoting and presenting the TRiM service to the various PCN's.
Main duties of the job
The role of the TRiM Manager (TM) is to compassionately support management staff and TRiM practitioners post incident. They will offer this following an incident or serious incident where trauma may have been experienced by staff going about their daily duties.
The postholder must be flexible and able to respond to the needs of staff members by being available when required. Some remote and flexible working can be facilitated but the postholder will be required on occasions to travel throughout the Norfolk and Waveney area to deliver TRiM interventions in clinical areas and to develop the service with the external partner agencies.
A key aspect of the role will be to develop and present anonymised case studies, training programmes, learning tools, events and workshops. This will enable all clinical services to learn and improve their communication and engagement with staff following incidents and improve staff retention and an improvement in sickness and absences following incidents.
This role is varied and offers the opportunity for those trained in the TRiM management course (we will train you if required) to become a core element of the support we offer to our wider staff group.
We are looking for individuals that can demonstrate the highest degree of compassion, sensitivity, professionalism, communication, integrity, and resilience to help those who have experienced trauma.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
We believe that staff, who feel valued and supported by their employers are able to provide better outcomes for our service users.
We will actively promote flexible working to ensure a healthy work life balance.
Included with this role are:
- NHS pension
- In house & external training programmes. We will offer TRiM Manager training through March on Stress for the right candidate.
- Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service.
- NHS discounts and many more.
Job description
Job responsibilities
To be the main point of contact for individual staff members or teams following an incident. The post holder should be informed of reports detailing incidents so communication with those involved can be established as early as possible. Initial contact will be made within 72 hours.
To establish communications with affected staff, both delegating to practitioners & providing assessment through sessions in order to meet the needs of each staff member where reasonably possible. This will include the provision of clear and accurate information about the PCNs incident processes.
To agree with staff members a clear communications plan/route for each individualised case reflecting the level of support required, and the routes of communication they prefer.
To listen and manage queries in a proactive manner, signposting individuals to other services when necessary, including psychology and other types of counselling. It may be necessary to establish the first contact with these services on behalf of the individuals.
Manage the day to day TRiM activity as potentially traumatic incidents occur
Be available to advise local managers on the benefits of TRiM as events occur
To accurately record all communication records and plans within electronics and database management folders.
Job description
Job responsibilities
To be the main point of contact for individual staff members or teams following an incident. The post holder should be informed of reports detailing incidents so communication with those involved can be established as early as possible. Initial contact will be made within 72 hours.
To establish communications with affected staff, both delegating to practitioners & providing assessment through sessions in order to meet the needs of each staff member where reasonably possible. This will include the provision of clear and accurate information about the PCNs incident processes.
To agree with staff members a clear communications plan/route for each individualised case reflecting the level of support required, and the routes of communication they prefer.
To listen and manage queries in a proactive manner, signposting individuals to other services when necessary, including psychology and other types of counselling. It may be necessary to establish the first contact with these services on behalf of the individuals.
Manage the day to day TRiM activity as potentially traumatic incidents occur
Be available to advise local managers on the benefits of TRiM as events occur
To accurately record all communication records and plans within electronics and database management folders.
Person Specification
Qualifications
Essential
- RMN or equivalent professional registration
Desirable
- Teaching or training experience or qualification.
- Previous TRiM Qualification.
Experience
Essential
- Experience of managing and supervising staff.
- Experience of working in relevant clinical areas.
Desirable
- Experience of delivering training.
- Experience of facilitating groupwork.
- Experience of working in partnership with external agencies.
Skills
Essential
- Skills in assessing trauma and psychological difficulty.
- Communication and presentation skills.
Desirable
- Skills in keeping records and developing record-keeping processes.
- Skills in confidently engaging service users and organisations.
- Skills in accumulating, understanding and presenting data.
Knowledge
Essential
- Knowledge of the importance of confidentiality and potential complexities.
- Knowledge of trauma presentations and associated mental health issues.
Other
Essential
- The ability to travel independently across the Norfolk and Waveney region.
Desirable
- An interest in developing skills in specific trauma therapies.
- An interest in the welfare of colleagues and relevant current challenges to the health and social care workforce.
Person Specification
Qualifications
Essential
- RMN or equivalent professional registration
Desirable
- Teaching or training experience or qualification.
- Previous TRiM Qualification.
Experience
Essential
- Experience of managing and supervising staff.
- Experience of working in relevant clinical areas.
Desirable
- Experience of delivering training.
- Experience of facilitating groupwork.
- Experience of working in partnership with external agencies.
Skills
Essential
- Skills in assessing trauma and psychological difficulty.
- Communication and presentation skills.
Desirable
- Skills in keeping records and developing record-keeping processes.
- Skills in confidently engaging service users and organisations.
- Skills in accumulating, understanding and presenting data.
Knowledge
Essential
- Knowledge of the importance of confidentiality and potential complexities.
- Knowledge of trauma presentations and associated mental health issues.
Other
Essential
- The ability to travel independently across the Norfolk and Waveney region.
Desirable
- An interest in developing skills in specific trauma therapies.
- An interest in the welfare of colleagues and relevant current challenges to the health and social care workforce.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
