Job summary
Cancer Patient Pathway Navigator Band 4 - 7.5 hours per week - Permanent contract
The post holder will act as the patient's navigator tracking their timed pathway against the national guidance.
The post holder is responsible for supporting patients and their families through the relevant cancer pathway across secondary, community and primary care as required by the patient. They will be responsible for coordinating care, education and support for people with complex care needs and providing a point of access to patients and carers. This post is part of a new patient pathway that aims to deliver a diagnosis within 28 days from referral.
The development of the role will be led by the needs of the patients. The post holder must be adaptable and willing to work flexibly as the service progresses.
They will be responsible for entering accurate data onto the Trust's Electronic Patient Record and Somerset Cancer Register database
Main duties of the job
- Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent needs - Provide advice and refer on or sign-post to other sources of support- Coordinate diagnostic and monitoring through appointments and investigations- Coordinate face to face appointments for those with complex results.- Discuss with patients issues relevant to their health and social care and provide support where possible or escalating relevant clinical teams if necessary.- Maintain accurate patient records on both the Trust Electronic Patient Record and the Somerset Cancer Register to reflect the care given.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults & children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
-
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy/maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests & health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance & much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Experience
Essential
- Experience of working as part of a team and in isolation
- Positive attitude towards change and its implementation
- Experience of customer service or dealing with service users or the general public.
- Relevant experience of working within an acute healthcare setting, particularly in administrative or coordination roles
- Experience of working in a busy environment
Desirable
- Working within a multidisciplinary team
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths at grade C or above.
- ECDL or equivalent demonstrable skills
- NVQ Level 3, BTEC or equivalent in a relevant field
Skills
Essential
- Skilled in communicating sensitively with patients/ service users. Competent in the use of Microsoft Office software
- Demonstrate ability to use an NHS Patient Administration System
- Ability to communicate effectively with colleagues, clinicians and managers both internal and external to the Trust
- Ability to work on own initiative and as an effective and responsible team member
- Ability to work to agreed time scales in line with policy and guidance by organising workload to meet priorities
- Ability to co-ordinate others in complex situations
- Skills in data management and analysis, with a focus on accuracy and attention to detail.
- Excellent telephone manner
Desirable
- Ability to use other internal Trust systems i.e. CRIS and Unisoft
- Experience in using a database
- Working knowledge of the Somerset Cancer Registry database
Knowledge
Essential
- Understanding and experience of acute hospital outpatient/inpatient pathways
- Understanding of the National and Local Cancer Targets and their implications
Desirable
- Demonstrate knowledge of medical terminology
- Basic knowledge of the NHS Cancer Agenda
- Knowledge of national cancer waiting time targets
Personal Qualities & attributes
Essential
- Personal Qualities & attributes
Desirable
- Friendly and approachable
- Patient Focussed
- Ability to remain calm and objective and work well under pressure
- Flexible and adaptable
- Well organised and methodical
Trust Values and Behaviours
Essential
- Demonstrable knowledge and ability to meet the Trust Values - Safety, Respect, Learning , Care , Communication
Person Specification
Experience
Essential
- Experience of working as part of a team and in isolation
- Positive attitude towards change and its implementation
- Experience of customer service or dealing with service users or the general public.
- Relevant experience of working within an acute healthcare setting, particularly in administrative or coordination roles
- Experience of working in a busy environment
Desirable
- Working within a multidisciplinary team
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths at grade C or above.
- ECDL or equivalent demonstrable skills
- NVQ Level 3, BTEC or equivalent in a relevant field
Skills
Essential
- Skilled in communicating sensitively with patients/ service users. Competent in the use of Microsoft Office software
- Demonstrate ability to use an NHS Patient Administration System
- Ability to communicate effectively with colleagues, clinicians and managers both internal and external to the Trust
- Ability to work on own initiative and as an effective and responsible team member
- Ability to work to agreed time scales in line with policy and guidance by organising workload to meet priorities
- Ability to co-ordinate others in complex situations
- Skills in data management and analysis, with a focus on accuracy and attention to detail.
- Excellent telephone manner
Desirable
- Ability to use other internal Trust systems i.e. CRIS and Unisoft
- Experience in using a database
- Working knowledge of the Somerset Cancer Registry database
Knowledge
Essential
- Understanding and experience of acute hospital outpatient/inpatient pathways
- Understanding of the National and Local Cancer Targets and their implications
Desirable
- Demonstrate knowledge of medical terminology
- Basic knowledge of the NHS Cancer Agenda
- Knowledge of national cancer waiting time targets
Personal Qualities & attributes
Essential
- Personal Qualities & attributes
Desirable
- Friendly and approachable
- Patient Focussed
- Ability to remain calm and objective and work well under pressure
- Flexible and adaptable
- Well organised and methodical
Trust Values and Behaviours
Essential
- Demonstrable knowledge and ability to meet the Trust Values - Safety, Respect, Learning , Care , Communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
