Tameside and Glossop Integrated Care NHS Foundation Trust

Outpatients Reception Team Leader

The closing date is 08 December 2025

Job summary

Outpatients Reception Team Leader Band 3 22.5 hours per week

***Previous applicants need not apply***

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 8am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

Please note this role may require physical effort at times when preparing and managing patients Medical Records

Main duties of the job

To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. This will include the use of current patient administration software and effectively communicating with our patients and other Trust staff members, both clinical and non-clinical supporting the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.

Assisting patients, verifying and updating patient details, directing visitors to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Compassion
Accountability
Respect
Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

245-ADM3OP-10-25-A

Job locations

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annum and the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Job description

Job responsibilities

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qualifications

Essential

5 GCSE grades A-C or equivalent

Desirable

ECDL (or eqivalent)

Experience

Essential

Computer Literate
Previous experience in a high level customer service environment

Desirable

Lorenzo Patient Administration System
Team Leader/Supervisory Experience
NHS Background
Previous experience administrative experience delivering high volumes of work

Skills

Essential

Accuracy & Attention to Detail
Understanding of Confidentiality
Ability to work as part of a team
Excellent telephone manner & interpersonal skills/customer service skills
Excellent written communication skills
Working knowledge of windows based software packages
Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

Person Specification

Qualifications

Essential

5 GCSE grades A-C or equivalent

Desirable

ECDL (or eqivalent)

Experience

Essential

Computer Literate
Previous experience in a high level customer service environment

Desirable

Lorenzo Patient Administration System
Team Leader/Supervisory Experience
NHS Background
Previous experience administrative experience delivering high volumes of work

Skills

Essential

Accuracy & Attention to Detail
Understanding of Confidentiality
Ability to work as part of a team
Excellent telephone manner & interpersonal skills/customer service skills
Excellent written communication skills
Working knowledge of windows based software packages
Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)