Outpatients Reception Team Leader

Job summary

Outpatients Reception Team Leader - DSEU Band 3 28hours per week fixed term contract from 9th Feb 2026 to 8th Feb 2027. The hours for this post will be worked across the week, Monday to Sunday, and will include bank holidays and weekends as required. Rota cover is required between 7am and 7pm. The successful candidate must be able to support the flexibility of the rota and work the agreed pattern. We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective reception and clerical service for the Trust's Outpatients Service. The post holder will be based within the Day Surgery and Endoscopy team. Excellent customer service skills and computer literacy are essential, as you will be expected to input and extract information from various Trust Patient Administrative Systems, and book treatments and appointments. The successful candidate will also be required to support the supervisor and reception staff to ensure the smooth running of the department. Responsibilities include preparing documentation for patients attending procedures and supporting nursing staff to ensure patients are discharged in a timely manner with appropriate follow-up procedures in place. The team leader will support the supervisor in the allocation of workload, appraisals, training, and mentoring. Please note that this role will also require physical effort at times, particularly when preparing and managing patients' medical records.

Main duties of the job

To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.

Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.

This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. Preparing documentation for patients attending procedures. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of OPD Clerks.

The successful candidate will have good communication skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

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