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Tameside and Glossop Integrated Care NHS Foundation Trust

Outpatients Receptionist

The closing date is 25 May 2025

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Job summary

Outpatients Receptionist - Band 2 28 hours - Fixed term 10.6.2025 - 9.6.2026

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

Please note this role may require physical effort at times when preparing and managing patients Medical Records.

Main duties of the job

To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Compassion
  • Accountability
  • Respect
  • Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Pro Rata Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

245-ADM2OUTFT-03-25-A

Job locations

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Desirable

  • 5 GCSE grades A-C or equivalent including Math's & English
  • ECDL (or equivalent)

Experience

Essential

  • Computer Literate

Desirable

  • Lorenzo experience (or other EPR system)
  • NHS Background
  • Previous experience in a high level customer service environment
  • Previous experience administrative experience delivering high volumes of work

Skills

Essential

  • Accuracy & Attention to Detail
  • Understanding of Confidentiality
  • Ability to work as part of a team
  • Excellent telephone manner & interpersonal skills/customer service skills
  • Excellent written communication skills
  • Working knowledge of windows based software packages
  • Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
  • Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
Person Specification

Qualifications

Desirable

  • 5 GCSE grades A-C or equivalent including Math's & English
  • ECDL (or equivalent)

Experience

Essential

  • Computer Literate

Desirable

  • Lorenzo experience (or other EPR system)
  • NHS Background
  • Previous experience in a high level customer service environment
  • Previous experience administrative experience delivering high volumes of work

Skills

Essential

  • Accuracy & Attention to Detail
  • Understanding of Confidentiality
  • Ability to work as part of a team
  • Excellent telephone manner & interpersonal skills/customer service skills
  • Excellent written communication skills
  • Working knowledge of windows based software packages
  • Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
  • Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Directorate Manager

Sarah Margison

sarah.margison@tgh.nhs.uk

01619225010

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Pro Rata Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

245-ADM2OUTFT-03-25-A

Job locations

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Supporting documents

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Tameside and Glossop Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)