ICT Project & Service Support Officer

Tameside and Glossop Integrated Care NHS Foundation Trust

Information:

This job is now closed

Job summary

Project and Service Support Officer - Band 4 - Fixed Term/Secondment till 28.02.26 - 37.5 hours

The post-holder will support the implementation, delivery, and management of the business applications across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO) during core hours of 08:00 to 18:00.

Main duties of the job

The Project Administrator and Service Support Officer play an important role in ensuring effective deployment and support of clinical and business applications in support of the Trusts Digital strategy.

You will be responsible for supporting the roll out of new digital systems. This includes providing advice and support to new users so that they can use systems effectively for the benefit of patients and colleagues.

You will gather feedback from clinical teams and bring it into the Project team so that learning and development needs can be identified and, further training or system changes are provided as needed. You will support with any process changes that are needed because of implementing digital systems, working with colleagues to ensure they are embedded.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety

  • Care

  • Respect

  • Communication

  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

20 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

245-ADM4ICT-01-25

Job locations

Tameside General Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualification

Essential

  • Educated to GCSE standard (Grade 4 or higher in core subjects) or equivalent

Experience

Essential

  • Experience providing application support
  • Relevant experience in PMO or similar administrative environment.
  • Experience with healthcare clinical systems

Desirable

  • Understanding of project lifecycles
  • Knowledge of ITIL processes
  • NHS experience
  • Experience delivering training to end users

Skills and Knowledge

Essential

  • Excellent written and verbal communication skills
  • Excellent accuracy and attention to detail
Person Specification

Qualification

Essential

  • Educated to GCSE standard (Grade 4 or higher in core subjects) or equivalent

Experience

Essential

  • Experience providing application support
  • Relevant experience in PMO or similar administrative environment.
  • Experience with healthcare clinical systems

Desirable

  • Understanding of project lifecycles
  • Knowledge of ITIL processes
  • NHS experience
  • Experience delivering training to end users

Skills and Knowledge

Essential

  • Excellent written and verbal communication skills
  • Excellent accuracy and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside General Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside General Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

ICT Projects Team Manager

Paul McDermott-Jeffs

paul.jeffs@tgh.nhs.uk

01619226969

Date posted

20 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

245-ADM4ICT-01-25

Job locations

Tameside General Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW


Supporting documents

Privacy notice

Tameside and Glossop Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)