Tameside and Glossop Integrated Care NHS Foundation Trust

Quality and Patient Experience Facilitator

This job is now closed

Job summary

Quality and Patient Experience Facilitator 37.5 hours - Permanent role

An exciting opportunity has arisen within the Corporate Nursing and Integrated Governance Unit for a highly motivated and enthusiastic Quality and Patient Experience Facilitator. We are looking for a someone who is passionate about patient experience to support the team in the delivery of high quality care. You will require good organisational skills and will need to have excellent communication and interpersonal skills to enable you to work with varying groups including managers, clinicians and administrative colleagues as well as patients, carers and key stakeholders across the health and social care community. You will need to be able to demonstrate that you have excellent time management skills as you will need to balance the demands of a very busy workload.

If you believe you have the skills, enthusiasm and ambition to join our team, we would love to hear from you.

Main duties of the job

At Tameside and Glossop Integrated Care NHS Foundation Trust (ICFT), we are passionate about delivering services and care of a high standard and quality. Our patients, service users, carers and our communities, are at the centre of everything we do and by working together, we can bring about real and lasting improvements.

The post holder will work within the Quality and Patient Experience team which incorporates Patient Experience, Quality and Assurance, and Safer Care, preventing harms occurring whilst patients are in our care. The post holder will support the continuous focus on the improvement of patient safety and experience. By listening and acting on peoples' views and experiences we can improve our services for everyone who uses them. We are continually looking for ways to make our services the best they can be, for both the people who use them and the staff that deliver them.

This role encompasses patient and service user experience, carers' and patient stories, and friends and family test across community and acute services. The post holder will also work with key stakeholders to support specific patient groups and empower nursing staff in clinical practice. This will be facilitated by the development of competencies, education and clinical support. This involves actively supporting the delivery of an effective, high quality patient experience programme across the Trust, with a strong emphasis on continuous learning to ensure the delivery of harm free care.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Safety
Care
Respect
Communication
Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

07 February 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

245-NAM6PE-02-25

Job locations

Tameside Hospital

Fountain Street

Ashton-Under-Lyne

OL6 9RW

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent relevant experience
Evidence of personal and professional development
Health professional registered with NMC or HCPC

Experience

Essential

Demonstrable post registration experience
Experience of participation in patient experience improvement work within health or social care setting
Clear communicator

Desirable

Experience of quality improvement methodologies and successful application of these

Skills

Essential

Experience of using Microsoft Office applications
Clear communicator with a high standard of written and presentation skills,
Ability to facilitate and encourage collaborative working to improve services where there may be resistance to change
Ability to prioritise workload

Desirable

Ability to analyse data, present findings and identify trends and learning
Insight into health inequality and equality and diversity practices, with experience of removing barriers and supporting improved experience

Person Specification

Qualifications

Essential

Educated to degree level or equivalent relevant experience
Evidence of personal and professional development
Health professional registered with NMC or HCPC

Experience

Essential

Demonstrable post registration experience
Experience of participation in patient experience improvement work within health or social care setting
Clear communicator

Desirable

Experience of quality improvement methodologies and successful application of these

Skills

Essential

Experience of using Microsoft Office applications
Clear communicator with a high standard of written and presentation skills,
Ability to facilitate and encourage collaborative working to improve services where there may be resistance to change
Ability to prioritise workload

Desirable

Ability to analyse data, present findings and identify trends and learning
Insight into health inequality and equality and diversity practices, with experience of removing barriers and supporting improved experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-Under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-Under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)