ICT Remote Support Officer

Tameside and Glossop Integrated Care NHS Foundation Trust

Information:

This job is now closed

Job summary

ICT Remote Support OfficerBand 437.5 hours per week - 12 Months Fixed Term until October 2025

Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service. ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software.

This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do.

Main duties of the job

You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners.

The role involves the following activities:

  • Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
  • Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
  • Resolving basic incidents and service requests at first point of contact.
  • Escalating calls, when required, to second and third line support as appropriate.

We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety

  • Care

  • Respect

  • Communication

  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

245-ADM4ICT-09-24

Job locations

Tameside General Hospital

Fountain Street

Ashton-Under-Lyne

OL6 9RW


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualification

Essential

  • GCSE standard or equivalent

Desirable

  • ITIL V3 Foundation
  • Microsoft desktop certification(s)

Experience

Essential

  • Must have held a similar position recently
  • Awareness of Windows desktop O/S
  • Experience of desktop software & hardware configuration
  • Experience of PC & Peripheral hardware components
  • Good knowledge of Microsoft Office systems

Desirable

  • Experience of working within a Public Sector organisation
  • Knowledge of ITIL processes
  • Experience of Health Information Systems

Skills & Knowledge:

Essential

  • Ability to interpret user requirements
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail
Person Specification

Qualification

Essential

  • GCSE standard or equivalent

Desirable

  • ITIL V3 Foundation
  • Microsoft desktop certification(s)

Experience

Essential

  • Must have held a similar position recently
  • Awareness of Windows desktop O/S
  • Experience of desktop software & hardware configuration
  • Experience of PC & Peripheral hardware components
  • Good knowledge of Microsoft Office systems

Desirable

  • Experience of working within a Public Sector organisation
  • Knowledge of ITIL processes
  • Experience of Health Information Systems

Skills & Knowledge:

Essential

  • Ability to interpret user requirements
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside General Hospital

Fountain Street

Ashton-Under-Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside General Hospital

Fountain Street

Ashton-Under-Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

ICT Projects Team Manager

Paul Jeffs

paul.jeffs@tgh.nhs.uk

01619226969

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

245-ADM4ICT-09-24

Job locations

Tameside General Hospital

Fountain Street

Ashton-Under-Lyne

OL6 9RW


Supporting documents

Privacy notice

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