Outpatient Reception Supervisor

Tameside and Glossop Integrated Care NHS Foundation Trust

Information:

This job is now closed

Job summary

Job overview Outpatients Reception Supervisor - Band 4 37.5 hours - permanent

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service.

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc Bank holidays. The successful candidate must be able to support the flexibility of the rota.

Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems.

The successful candidate will be required to effectively supervise the Outpatient Reception Team on a daily basis ensuring that an efficient and effective support service is delivered to the Trust seven days a week and to support the Assistant Directorate Manager in the day-to-day operational duties for all outpatient activity.

To assist the Assistant Directorate Manager in planning and circulating the weekly rota for all General Reception areas.

Rota and Health roster experience desirable as this forms a large proportion of this role.

Main duties of the job

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Reception and Administration Service for the Trust.

The post is 37.5 hours per week, Supervisor in the Outpatient Reception Team.

Please note the candidate will also need to be flexible to cross cover shifts across the 7-day rota as required.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Able to build good working relationships and confident dealing with a range of people both internal and external to the organisation.

Also with the ability to prioritise and deliver on time against a background of changing demands whilst maintaining high standards and with accuracy and attention to detail.

Applicants should be excellent communicators; including telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Pro rata per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

245-ADM4OUT-09-24

Job locations

Tameside and Glossop Integrated Care NHS Foundation Trust

Fountain Street

Tameside

OL6 9RW


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

  • Good standard of education - GCSE level
  • A-C or CSE 1-2 equivalent in English & Maths
  • Keyboard and telephony skills

Desirable

  • ECDL

Experience

Essential

  • Team Leader Experience
  • Previous experience in a high-level customer service environment and previous experience administrative experience delivering high volumes of work
  • I.T. literate and able to use a range of software
  • Previous experience administrative experience delivering high volumes of work

Desirable

  • Lorenzo Patient Administration System
  • Supervisory Experience
  • NHS Background

Skills & Knowledge

Essential

  • Ability to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
  • Knowledge of current legislation in the area of Data Protection Act 2018, GDPR and confidentiality of personal information
  • Ability to prioritise and deliver on time against a background of changing demands whilst remaining aware & supportive of other team members' workload and responsibilities and ability to use problem solving skills
  • Excellent telephone manner & interpersonal skills/customer service skills

Skills

Essential

  • Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
Person Specification

Qualifications

Essential

  • Good standard of education - GCSE level
  • A-C or CSE 1-2 equivalent in English & Maths
  • Keyboard and telephony skills

Desirable

  • ECDL

Experience

Essential

  • Team Leader Experience
  • Previous experience in a high-level customer service environment and previous experience administrative experience delivering high volumes of work
  • I.T. literate and able to use a range of software
  • Previous experience administrative experience delivering high volumes of work

Desirable

  • Lorenzo Patient Administration System
  • Supervisory Experience
  • NHS Background

Skills & Knowledge

Essential

  • Ability to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
  • Knowledge of current legislation in the area of Data Protection Act 2018, GDPR and confidentiality of personal information
  • Ability to prioritise and deliver on time against a background of changing demands whilst remaining aware & supportive of other team members' workload and responsibilities and ability to use problem solving skills
  • Excellent telephone manner & interpersonal skills/customer service skills

Skills

Essential

  • Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside and Glossop Integrated Care NHS Foundation Trust

Fountain Street

Tameside

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside and Glossop Integrated Care NHS Foundation Trust

Fountain Street

Tameside

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Directorate Manager Outpatients

Estelle O'Connor

Estelle.O'Connor@tgh.nhs.uk

01619224428

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Pro rata per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

245-ADM4OUT-09-24

Job locations

Tameside and Glossop Integrated Care NHS Foundation Trust

Fountain Street

Tameside

OL6 9RW


Supporting documents

Privacy notice

Tameside and Glossop Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)