Community Gateway Clerical Officer

Tameside and Glossop Integrated Care NHS Foundation Trust

Information:

This job is now closed

Job summary

Community Gateway Clerical Officer

Band 2 - 22.5 hours - 6 month Fixed Term

We are looking for an enthusiastic individual to join our Community Gateway Service. The Gateway receives referrals to the District Nursing Neighbourhood, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams.

What is a Community Gateway Clerical Officer?This is the person at the end of the phone when a member of the public requires access to urgent and non-urgent health and social care interventions. They will gather as much information as possible, assess situations and provide clear, correct advice. This is a pressurised environment where you may be in contact with people in stressful situations; our callers can be upset, angry, anxious or hysterical. You would need to be confident in dealing with people in a variety of situations.

This post will be based at Crickets Lane Clinic, Ashton. The contracted hours will be 22.5 hours per week, to be worked as 3 days across Monday to Friday, with the occasional Saturday. The service runs from 8.00am to 6.00pm therefore the role involves working a shift pattern, on a rota basis.

Main duties of the job

Main duties of the job

To be the first point of contact for service users making an initial contact to the Community Gateway regarding health and/or social care matters.

Based on set eligibility criteria and using agreed algorithms, decide whether a referral should be forwarded to Social Care or Health services, or another appropriate agency.

To provide a service that offers re-direction (to other services), information, advice and simple provision to members of the public and other agencies at point of contact.

About us

Working for your organisation

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

11 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

245-ADM2CHA-09-24

Job locations

Crickets Lane Clinic

Crickets Lane

Ashton under Lyne

OL6 6NG


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education and Qualifications

Essential

  • IT Skills in Microsoft, word and excel
  • English and Maths, GCSE, CSE, level 2 or A-C or above or relevant experience with an administration role

Desirable

  • Car Driver/Ability to travel

Knowledge

Essential

  • Working experience of general office duties
  • Reception duties - answering the phone
  • Customer Service skills

Desirable

  • Previous experience working with the General Public and Vulnerable People
  • Previous experience of working within an Adult Social Care setting
  • Experience of working within a Call Centre environment

Experience

Essential

  • Previous experience of working in an Office environment
  • Previous experience of handling a high volume of telephone calls/Reception Work

Desirable

  • Ability to understand and follow algorithms and processes

Skills and Abilities

Essential

  • Typing/IT skills (email, word processing & file management)
  • Effective communication skills with a wide range of people
  • Excellent telephony skills
  • Flexibility to cope with changing needs of the job
  • Eager to learn new skills
  • HIgh degree of interpersonal skills
  • Resilient working under pressure
  • Able to achieve high work rates

Desirable

  • NVQ Customer Care or equivalent
Person Specification

Education and Qualifications

Essential

  • IT Skills in Microsoft, word and excel
  • English and Maths, GCSE, CSE, level 2 or A-C or above or relevant experience with an administration role

Desirable

  • Car Driver/Ability to travel

Knowledge

Essential

  • Working experience of general office duties
  • Reception duties - answering the phone
  • Customer Service skills

Desirable

  • Previous experience working with the General Public and Vulnerable People
  • Previous experience of working within an Adult Social Care setting
  • Experience of working within a Call Centre environment

Experience

Essential

  • Previous experience of working in an Office environment
  • Previous experience of handling a high volume of telephone calls/Reception Work

Desirable

  • Ability to understand and follow algorithms and processes

Skills and Abilities

Essential

  • Typing/IT skills (email, word processing & file management)
  • Effective communication skills with a wide range of people
  • Excellent telephony skills
  • Flexibility to cope with changing needs of the job
  • Eager to learn new skills
  • HIgh degree of interpersonal skills
  • Resilient working under pressure
  • Able to achieve high work rates

Desirable

  • NVQ Customer Care or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Crickets Lane Clinic

Crickets Lane

Ashton under Lyne

OL6 6NG


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Crickets Lane Clinic

Crickets Lane

Ashton under Lyne

OL6 6NG


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Senior Admin Supervisor

Nicola Schofield

nicola.schofield@tgh.nhs.uk

07884371042

Date posted

11 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

245-ADM2CHA-09-24

Job locations

Crickets Lane Clinic

Crickets Lane

Ashton under Lyne

OL6 6NG


Supporting documents

Privacy notice

Tameside and Glossop Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)