Job summary
Community Gateway Clerical Officer
Band 2 - 22.5 hours - 6 month Fixed Term
We are looking for an enthusiastic individual to join our Community Gateway Service. The Gateway receives referrals to the District Nursing Neighbourhood, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams.
What is a Community Gateway Clerical Officer?This is the person at the end of the phone when a member of the public requires access to urgent and non-urgent health and social care interventions. They will gather as much information as possible, assess situations and provide clear, correct advice. This is a pressurised environment where you may be in contact with people in stressful situations; our callers can be upset, angry, anxious or hysterical. You would need to be confident in dealing with people in a variety of situations.
This post will be based at Crickets Lane Clinic, Ashton. The contracted hours will be 22.5 hours per week, to be worked as 3 days across Monday to Friday, with the occasional Saturday. The service runs from 8.00am to 6.00pm therefore the role involves working a shift pattern, on a rota basis.
Main duties of the job
Main duties of the job
To be the first point of contact for service users making an initial contact to the Community Gateway regarding health and/or social care matters.
Based on set eligibility criteria and using agreed algorithms, decide whether a referral should be forwarded to Social Care or Health services, or another appropriate agency.
To provide a service that offers re-direction (to other services), information, advice and simple provision to members of the public and other agencies at point of contact.
About us
Working for your organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education and Qualifications
Essential
- IT Skills in Microsoft, word and excel
- English and Maths, GCSE, CSE, level 2 or A-C or above or relevant experience with an administration role
Desirable
- Car Driver/Ability to travel
Knowledge
Essential
- Working experience of general office duties
- Reception duties - answering the phone
- Customer Service skills
Desirable
- Previous experience working with the General Public and Vulnerable People
- Previous experience of working within an Adult Social Care setting
- Experience of working within a Call Centre environment
Experience
Essential
- Previous experience of working in an Office environment
- Previous experience of handling a high volume of telephone calls/Reception Work
Desirable
- Ability to understand and follow algorithms and processes
Skills and Abilities
Essential
- Typing/IT skills (email, word processing & file management)
- Effective communication skills with a wide range of people
- Excellent telephony skills
- Flexibility to cope with changing needs of the job
- Eager to learn new skills
- HIgh degree of interpersonal skills
- Resilient working under pressure
- Able to achieve high work rates
Desirable
- NVQ Customer Care or equivalent
Person Specification
Education and Qualifications
Essential
- IT Skills in Microsoft, word and excel
- English and Maths, GCSE, CSE, level 2 or A-C or above or relevant experience with an administration role
Desirable
- Car Driver/Ability to travel
Knowledge
Essential
- Working experience of general office duties
- Reception duties - answering the phone
- Customer Service skills
Desirable
- Previous experience working with the General Public and Vulnerable People
- Previous experience of working within an Adult Social Care setting
- Experience of working within a Call Centre environment
Experience
Essential
- Previous experience of working in an Office environment
- Previous experience of handling a high volume of telephone calls/Reception Work
Desirable
- Ability to understand and follow algorithms and processes
Skills and Abilities
Essential
- Typing/IT skills (email, word processing & file management)
- Effective communication skills with a wide range of people
- Excellent telephony skills
- Flexibility to cope with changing needs of the job
- Eager to learn new skills
- HIgh degree of interpersonal skills
- Resilient working under pressure
- Able to achieve high work rates
Desirable
- NVQ Customer Care or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
