IT Tier 1 & 2 Operations Co-ordinator
Tameside and Glossop Integrated Care NHS Foundation Trust
This job is now closed
Job summary
IT Tier 1 & 2 Operations Co-Ordinator - 37.5 hours Band 5 - Fixed Term , 6 Months
The post-holder will participate in the monitoring, support, implementation and delivery of the ICT Services across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO) during core hours of 8:00 a.m. to 17:30 p.m.
To provide guidance and leadership to the Tier 1 and 2 teams, and to ensure that a high quality first and second level technical service desk function is provided to all Trust Services.
To be responsible of the delivery of the Tier 1 and Tier 2 service in line with the agreed SLAs.
Main duties of the job
To establish Standard Operating Procedures (SOPs) and review existing for all relevant tasks relating to the Tier 1 and 2 functions, including service improvements of these processes and the associated documents where appropriate.
Lead ICT during high severity incidents, serving as communications lead for ICT related incidents for not only the Trust but the local healthcare economy and partners.
Take responsibility for relevant ICT incidents, service requests and problems, through escalation to resolution in line with best practice guidelines.
Manage the overall Tier 1 and Tier 2 functions and their associated activities, including the allocation of resources to fulfil service requirements.
Responsible for the identification either staffing resource or actual resources, in conjunction with the ICT Services & Operations Manager, to deliver the service needs.
Be responsible for all technical escalations and investigation point for all incidents, service requests, problems and large scale/major incidents identified via the relevant services.
To ensure that process is met and followed with regard to any high-risk incidents that occur within the Service function or alerted to ICT Services within the Trust.
To ensure service continuity within Tier 1 and 2, during periods of planned, unplanned leave or increased call volumes.
To identify problem and incident trends to allow for effective implementation of process and technical change.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Date posted
30 August 2024
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year per annum
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
245-ADM5ICTS-08-24
Job locations
Tameside and Glossop Integrated Care NHS Foundation Trust
Fountain Street
Ashton-Under-Lyne
OL6 9RW
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Tameside and Glossop Integrated Care NHS Foundation Trust
Fountain Street
Ashton-Under-Lyne
OL6 9RW
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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