Job summary
Band 3Emergency Department Tracker37.5 hours per weekPermanent Contract
Are you interested at being at the forefront of our patient safety and patient experience journey?
We have a number of exciting opportunities to join the Emergency Department Team at Tameside and Glossop Integrated Care NHS Foundation Trust as an ED Tracker.
The tracker role is a new role supporting both patients and clinical staff through their Tameside experience whether that be through the Emergency Department (ED) and Urgent Treatment Centre. (UTC)
The ideal candidate will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties. The role will cover a 7 day service with shift patterns from 07:00 - 22:30.
You will also play an active role in the wider multidisciplinary teams that work across Tameside by liaising with different teams to ensure patients progress along their pathway safely and efficiently
The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians providing the front-line care to improve the patient experience and flow throughout the department.
Main duties of the job
Tracking patients from when they enter the department to when they leave by onwards referral for further specialist treatment or discharged back to the care of their GP in a timely manner. You will work closely with Medical, Nursing and Operational colleagues based in the ED and UTC department providing awareness to changes in pressure, capacity, and patient flow.
There are a lot of exciting changes happening at the ED department and UTC at Tameside over the next few years with our Capital build programme
By joining our exciting journey, you will become part of the Tameside, passionate, talented team and will have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming years
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
Section 1 - Main Responsibilities
- Maintain the awareness to all staff in achieving the 4-hour access target for patients attending ED.
- In collaboration with the ED shift co-ordinator and the Nursing and Medical team monitor closely ED patients and proactively manage those that have been in ED for more than 2 hours.
- Attend Departmental safety huddles.
- Be proactive in identifying and addressing delays in the patient journey.
- Provide clear information to the shift leader/shop floor lead regarding delays in the patients journey.
- Liaise with clinical speciality teams
- Escalate any patient delays adhering to the Department/Trust escalation policy ensuring all the relevant parties have been informed.
- Liaise with Bed Managers, speciality co-ordinators and ward staff regarding availability of beds.
- Prepare for patient admission
- Admit/scan/name band
- Inform nurse when bed is allocated if there are delays escalate to shift coordinator.
- Arrange transfer + / - escort
- Liaise with Divisional managers of the day, Pathology, Radiology, Mental Health, PTS and social care to facilitate movement of patients within 4 hours.
- Provide support regarding Lorenzo, E-card and Trust computer systems.
- Undertake any administration/supporting activity that will shorten a patients time in ED, e.g. transport bloods to the lab, collect pharmacy products, scanning paper records, admitting patients, locating equipment.
- Maintain accurate details on patients that breach the 4-hour target, completing 4 hours breach report live. Escalation of 12H breaches to ED Flow Matron/Ops management.
- Manage all enquiries in person or on the phone in a prompt and professional manner.
Utilise all Trust computer systems efficiently to support departmental flow e.g. Lorenzo,
E-card, PACS
- Follows Trust/departmental policies/procedures. Make any suggestions for improvement to work policies/processing own work area.
- Responsible for inputting /maintaining patient data accessing one or more IT system in timely manner
Section 2 - Knowledge and Skills
- Knowledge of Direct Attendance Recording and computer systems.
- Good interpersonal and communication skills.
Section 3 - Effort and Environment
- Requires sitting at PC for long periods, ability to transfer patients to all areas of the hospital and using the telephone.
- Workload can be unpredictable and is managed rather than supervised.
Job description
Job responsibilities
Section 1 - Main Responsibilities
- Maintain the awareness to all staff in achieving the 4-hour access target for patients attending ED.
- In collaboration with the ED shift co-ordinator and the Nursing and Medical team monitor closely ED patients and proactively manage those that have been in ED for more than 2 hours.
- Attend Departmental safety huddles.
- Be proactive in identifying and addressing delays in the patient journey.
- Provide clear information to the shift leader/shop floor lead regarding delays in the patients journey.
- Liaise with clinical speciality teams
- Escalate any patient delays adhering to the Department/Trust escalation policy ensuring all the relevant parties have been informed.
- Liaise with Bed Managers, speciality co-ordinators and ward staff regarding availability of beds.
- Prepare for patient admission
- Admit/scan/name band
- Inform nurse when bed is allocated if there are delays escalate to shift coordinator.
- Arrange transfer + / - escort
- Liaise with Divisional managers of the day, Pathology, Radiology, Mental Health, PTS and social care to facilitate movement of patients within 4 hours.
- Provide support regarding Lorenzo, E-card and Trust computer systems.
- Undertake any administration/supporting activity that will shorten a patients time in ED, e.g. transport bloods to the lab, collect pharmacy products, scanning paper records, admitting patients, locating equipment.
- Maintain accurate details on patients that breach the 4-hour target, completing 4 hours breach report live. Escalation of 12H breaches to ED Flow Matron/Ops management.
- Manage all enquiries in person or on the phone in a prompt and professional manner.
Utilise all Trust computer systems efficiently to support departmental flow e.g. Lorenzo,
E-card, PACS
- Follows Trust/departmental policies/procedures. Make any suggestions for improvement to work policies/processing own work area.
- Responsible for inputting /maintaining patient data accessing one or more IT system in timely manner
Section 2 - Knowledge and Skills
- Knowledge of Direct Attendance Recording and computer systems.
- Good interpersonal and communication skills.
Section 3 - Effort and Environment
- Requires sitting at PC for long periods, ability to transfer patients to all areas of the hospital and using the telephone.
- Workload can be unpredictable and is managed rather than supervised.
Person Specification
Essential / Desirable
Essential
- Educated to GSCE level with a pass in English and Maths or equivalent experience working in a similar role.
- word processing and microsoft office suite packages to include excel
Desirable
- Significant administrative experience within a customer facing role
- Able to prioritize multiple tasks with constant interruptions and diversions accordingly.
- Excellent computer skills including MS office, Excel, Outlook. Ability to use Excel, Word etc to set up documents and spreadsheets
- Previous experience of working within an NHS setting.
- To be able to use influencing/negotiating skills in order to free pathways.
- Shows initiative, able to think positively Works well under pressure
Person Specification
Essential / Desirable
Essential
- Educated to GSCE level with a pass in English and Maths or equivalent experience working in a similar role.
- word processing and microsoft office suite packages to include excel
Desirable
- Significant administrative experience within a customer facing role
- Able to prioritize multiple tasks with constant interruptions and diversions accordingly.
- Excellent computer skills including MS office, Excel, Outlook. Ability to use Excel, Word etc to set up documents and spreadsheets
- Previous experience of working within an NHS setting.
- To be able to use influencing/negotiating skills in order to free pathways.
- Shows initiative, able to think positively Works well under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
