Job summary
Clerical Officer - Band 2 22.5 hours - Permanent
We are currently looking for an enthusiastic individual to join our Central Admin Clerical Support team. This post will support the transfer of children's community health records that are moving into or out of Tameside & Glossop. The child health record follows the child and family when they move GP or move area and provides a failsafe to ensure that all children, including those not registered with a GP, have been offered and have access to vital public health services.
TheCentral Admin Team is based at Selbourne House in Hyde and currently provides administration provision toa number of community clinics throughout Tameside and Glossop that support Health Visiting and School Nursing. The support consists of the safe receipt of electronic/paper records, alongside the safe removal out of electronic/paper records from and to other healthcare trusts. All movement of records are recorded on to electronic spreadsheets to ensure clear audit processes are in place.
Days of work will be Wednesday/Thursday/Friday 22.5 hours per week, working 9.00 until 17.00.
Main duties of the job
To liaise with Child Health Information Services as well as Tameside & Glossop Health Visiting and School Nursing Services to ensure children's community health records are transferred in a timely manner. It is imperative that the successful candidate is able to follow processes and procedures and they must be meticulous in their approach. A key requirement of the role is for the successful candidate to be able to use Microsoft Excel efficiently as data inputting and spreadsheet formulation is a large part of the role.
The main form of communication is via email and telephone. The successful candidate will be required to respond to daily queries from internal and external organisations therefore applicants should be excellent communicators with good written skills. Excellent attention to detail is essential, together with the ability to work to deadlines. In addition it is a necessity that applicants have a good standard of typing and IT skills.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The designated person will provide full clerical support to the Health Care Professional teams based in community settings therefore they must be conversant with all of the services offered within Community Healthcare.
The post holder will be familiar with a full range of clerical tasks and be able to undertake specific duties. The post holder will have a variety of IT skills to be able to use spreadsheets, word processing, e-mails and basic keyboard skills. General office management skills such as filing/management of records and switchboard/telephone duties will also be expected. Data inputting and attention to detail is also key for this role.
The post holder will be undertaking tasks requiring strict confidentiality and they will be expected to use the patient administration system to book patient appointments.
Good communication skills are required to deal with enquiries to the department by telephone or email. It is important that the post holder is able to communicate effectively and maintain good relationships with patients, medical professionals and other departments across the healthcare setting and other outside agencies.
A requirement of the role is to be able to organise and plan own day to day workload or activities in order to meet the demands of the job role. The post holder is expected to use their initiative to a significant level and work without direct supervision. Team working key as well as being able to work to tight deadlines.
Due to the nature of the work, the Clerical Officer must be able to prioritise, as frequent interruptions can be expected from the public and professionals.
The Clerical Officer is the link between the health care professional and service users who utilise the services within community healthcare. The role of Clerical Officer is not to give medical advice but to refer on to a health care professional or relevant service.
Job description
Job responsibilities
The designated person will provide full clerical support to the Health Care Professional teams based in community settings therefore they must be conversant with all of the services offered within Community Healthcare.
The post holder will be familiar with a full range of clerical tasks and be able to undertake specific duties. The post holder will have a variety of IT skills to be able to use spreadsheets, word processing, e-mails and basic keyboard skills. General office management skills such as filing/management of records and switchboard/telephone duties will also be expected. Data inputting and attention to detail is also key for this role.
The post holder will be undertaking tasks requiring strict confidentiality and they will be expected to use the patient administration system to book patient appointments.
Good communication skills are required to deal with enquiries to the department by telephone or email. It is important that the post holder is able to communicate effectively and maintain good relationships with patients, medical professionals and other departments across the healthcare setting and other outside agencies.
A requirement of the role is to be able to organise and plan own day to day workload or activities in order to meet the demands of the job role. The post holder is expected to use their initiative to a significant level and work without direct supervision. Team working key as well as being able to work to tight deadlines.
Due to the nature of the work, the Clerical Officer must be able to prioritise, as frequent interruptions can be expected from the public and professionals.
The Clerical Officer is the link between the health care professional and service users who utilise the services within community healthcare. The role of Clerical Officer is not to give medical advice but to refer on to a health care professional or relevant service.
Person Specification
Qu
Essential
- English and Maths, GCSE, CSE, level 1 or A - C or above
- Typing/IT skills (Email, word processing and file management)
- Car Driver or the ability to travel
Desirable
Knowledge
Essential
- Knowledge of Patient Administration Systems (PAS) (EMIS)
- Knowledge of Microsoft Packages
- Working experience of general office duties
Experience
Essential
- Working experience of general office duties
- Reception Duties
- Customer Service Skills
- Excellent Telephone Manner - Answering the phone
Desirable
- Previous experience of working with Health Professionals
Skills and Ability
Essential
- IT/Typing Skills - MS Packages
- Good Communication Skills
- Flexibility to cope with changing needs of the job
- Eager to learn
- Knowledge of Data basis
Person Specification
Qu
Essential
- English and Maths, GCSE, CSE, level 1 or A - C or above
- Typing/IT skills (Email, word processing and file management)
- Car Driver or the ability to travel
Desirable
Knowledge
Essential
- Knowledge of Patient Administration Systems (PAS) (EMIS)
- Knowledge of Microsoft Packages
- Working experience of general office duties
Experience
Essential
- Working experience of general office duties
- Reception Duties
- Customer Service Skills
- Excellent Telephone Manner - Answering the phone
Desirable
- Previous experience of working with Health Professionals
Skills and Ability
Essential
- IT/Typing Skills - MS Packages
- Good Communication Skills
- Flexibility to cope with changing needs of the job
- Eager to learn
- Knowledge of Data basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
