Job summary
The Family Nurse Partnership is a Tameside based service who offer support to young, first time parents and their families from early pregnancy up until the child is two.
Are you passionate about young people and improving outcomes for them and their children? Would you like an opportunity to join a high performing and established service ,
The post-holder will have a pivotal contribution to make in supporting the quality of every part of the program. Working to the FNP Team Supervisor, the Quality Support Officer is responsible for a wide range of quality support and administrative functions including data management of the local program. The collection, collation, input and quality checking of data into the central information system is a critical element of demonstrating how well the program is being delivered at the individual nurse level and the National Unit. Having the oversight of the teams data, working with the supervisor to ensure it is up to date and reports are completed for the Advisory Board and other relevant strategic forums is a core requirement of the role. Accuracy and timeliness of data inputting, is therefore essential as well as competence with business systems and software packages and involves use of both local and the FNP national database Open Exeter.
Main duties of the job
The post-holder will have a pivotal contribution to make in supporting the quality of the programme. Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme. The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.
The post-holder will have oversight of the team's data, working with the supervisor to ensure it isup to date and that reports are compiled for the advisory board, annual review and other relevant strategic forums, as required. Preparation for board meetings includes preparing meeting
agendas, sending invites to board members, arranging meeting venues or co-ordinating virtual meetings and taking and distributing minutes Other elements of the role include office management which includes, managing provision of FNP materials and resources, liaison with clients and a wide range of FNP stakeholders. The post-holder will participate in FNP team meetings and training This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
PRINCIPLE RESPONSIBILITIES
1. To provide comprehensive, high level data, administrative and clerical support to the FNP team to a high level of quality.
2. To offer the family nurses practical assistance in preparing for visits, for example by printing and organising materials and resources, assembling equipment and kit for visits and activities. This includes physical and virtual resources.
3. To set up and maintain efficient office support systems, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for family nurses.
4. To develop a good understanding of the importance of the clinical and performance review requirements of the FNP Information System (Turas) and the local clinical recording systems.
5. To have excellent knowledge of Turas reports and dashboards, supporting new team members in accessing and using the system effectively.
6. To support the supervisor in analysing team data in Turas and clinical records to provide accurate and timely reports as required.
7. To take a lead role in team data, role modelling a culture of learning and data analysis to support the whole team to use data effectively to inform clinical practice.
8. To quality check data in Turas at regular intervals feeding back to the supervisor and team.
9. To prepare and summarise data in preparation for standardised reports.
CORE RESPONSIBILITIES General Office
1. To creatively support the development of publicity and other materials for parents and stakeholders for the FNP Programme.
2. To be able to manage telephone and personal contact from clients and relatives, other staff members and external persons with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.
3. To be responsible for sourcing, ordering, and managing a range of clinical support and office support resources.
4. To support adherence to local finance, administrative and human resource procedures to enable the team to function effectively.
5. Ad hoc tasks e.g. organisation of FNP graduation event and other promotional and workshop events.
6. Set up and maintain an efficient office, including effective electronic access to assist with virtual working if applicable. Ensure that the systems are regularly reviewed and adjusted to meet changing circumstances in liaison with the supervisor.
7. Ensure that risks to health and safety are minimised in the office, carry out regular checks and address any issues that are identified.
8. Source, order and manage the audit trail of various routine and extraordinary resources and equipment e.g. stationery, clinical equipment, technical items, travel tickets, in line with local policies and procedures.
9. Sort, distribute and where appropriate deal with correspondence and messages both verbal and written to a high quality standard.
10. Be responsible for prioritising own workload efficiently including maintenance of diary, responsiveness to emails, ensuring strict deadlines are met.
11. Keep knowledge and skills up to date. Ensure mandatory training is kept up to date.
12. Be prepared to work with The National Unit and quality support officers across the FNP community nationally.
13. Type material from audio or handwritten notes including correspondence, reports, Board minutes, presentations and other documents using all Microsoft Office packages.
Job description
Job responsibilities
PRINCIPLE RESPONSIBILITIES
1. To provide comprehensive, high level data, administrative and clerical support to the FNP team to a high level of quality.
2. To offer the family nurses practical assistance in preparing for visits, for example by printing and organising materials and resources, assembling equipment and kit for visits and activities. This includes physical and virtual resources.
3. To set up and maintain efficient office support systems, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for family nurses.
4. To develop a good understanding of the importance of the clinical and performance review requirements of the FNP Information System (Turas) and the local clinical recording systems.
5. To have excellent knowledge of Turas reports and dashboards, supporting new team members in accessing and using the system effectively.
6. To support the supervisor in analysing team data in Turas and clinical records to provide accurate and timely reports as required.
7. To take a lead role in team data, role modelling a culture of learning and data analysis to support the whole team to use data effectively to inform clinical practice.
8. To quality check data in Turas at regular intervals feeding back to the supervisor and team.
9. To prepare and summarise data in preparation for standardised reports.
CORE RESPONSIBILITIES General Office
1. To creatively support the development of publicity and other materials for parents and stakeholders for the FNP Programme.
2. To be able to manage telephone and personal contact from clients and relatives, other staff members and external persons with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.
3. To be responsible for sourcing, ordering, and managing a range of clinical support and office support resources.
4. To support adherence to local finance, administrative and human resource procedures to enable the team to function effectively.
5. Ad hoc tasks e.g. organisation of FNP graduation event and other promotional and workshop events.
6. Set up and maintain an efficient office, including effective electronic access to assist with virtual working if applicable. Ensure that the systems are regularly reviewed and adjusted to meet changing circumstances in liaison with the supervisor.
7. Ensure that risks to health and safety are minimised in the office, carry out regular checks and address any issues that are identified.
8. Source, order and manage the audit trail of various routine and extraordinary resources and equipment e.g. stationery, clinical equipment, technical items, travel tickets, in line with local policies and procedures.
9. Sort, distribute and where appropriate deal with correspondence and messages both verbal and written to a high quality standard.
10. Be responsible for prioritising own workload efficiently including maintenance of diary, responsiveness to emails, ensuring strict deadlines are met.
11. Keep knowledge and skills up to date. Ensure mandatory training is kept up to date.
12. Be prepared to work with The National Unit and quality support officers across the FNP community nationally.
13. Type material from audio or handwritten notes including correspondence, reports, Board minutes, presentations and other documents using all Microsoft Office packages.
Person Specification
Qualifications
Essential
- NVQ Level 3 or Equivalent
- Maths and English GCSE or equivalent GCSE level A-C (4-9)
- Evidence of continuous professional development
- ECDL and/or advanced keyboard skills
- Children's health or social care knowledge
Experience
Essential
- Working in an office environment
- Proficient in using Word, Excel databases/systems
- PowerPoint, Publisher
- Clinical data inputting
- Creating tables/graphs to illustrate data
Skills
Essential
- Report writing skills
- Proficient keyboard skills and pays attention to detail
- Ability to manage, learn and adapt to clinical systems
- Ability to problem solve
- Be able to work on own initiative
- Excellent team working skills
Person Specification
Qualifications
Essential
- NVQ Level 3 or Equivalent
- Maths and English GCSE or equivalent GCSE level A-C (4-9)
- Evidence of continuous professional development
- ECDL and/or advanced keyboard skills
- Children's health or social care knowledge
Experience
Essential
- Working in an office environment
- Proficient in using Word, Excel databases/systems
- PowerPoint, Publisher
- Clinical data inputting
- Creating tables/graphs to illustrate data
Skills
Essential
- Report writing skills
- Proficient keyboard skills and pays attention to detail
- Ability to manage, learn and adapt to clinical systems
- Ability to problem solve
- Be able to work on own initiative
- Excellent team working skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
