Job summary
ESR/OLM Education and Training Systems Administrator - Band 3 - 37.5 per week
The Learning and Education team at Tameside & Glossop Integrated Care NHS Foundation Trust are seeking a dynamic and driven individual who will take pride in the maintenance of the Trust's online learning management and development offer.
You will be part of a wider Organisational Development Service that is helping leaders and colleagues to deliver the NHS People Plan and fulfil the NHS Our People Promise to improve the experience of working in the NHS for everyone.
***If you are successful in this post you will be offered the opportunity to complete an apprenticeship relevant to the role and to your specific skills.***
Main duties of the job
Working closely with the Learning & Education Team Leader, the post holder will have responsibility for maintaining the Trust's online learning management (OLM) system (ESR/OLM). The post holder will be expected to work collaboratively to ensure the systems are accurately and promptly updated to reflect our Workforce compliance needs and compliance. To champion the use of e-Learning & MyESR in supporting the workforce to adhere to the training needs and requirements in maintaining safe, patient care To support the efficient running of the Education Centre, via room bookings, signposting and room set up for the learning of our workforce and learner groups who access our services here at Tameside & Glossop Integrated Care NHS Trust
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
- To collate and input data to support the performance management requirements for external and internal activity including financial and training data.
- To engage in general office duties, always ensuring a customer-focused approach, including the regular use of Microsoft Office Packages and other Trust on-line learning resources
- In collaboration with the Team Lead, Manager, to support Subject Matter Experts to discuss how to capture training requirements on ESR, provide ESR Forms/necessary documentation to support position levelling as required.
- To compile all relevant information to present to ETD Lead, Manager for approval, buy undertaking relevant searches for national content and enrol/direct subject leads to review should it be required.
- With direct support from the Team Lead, Manager, to create new competence (s) and local e-Learning content as and when required.
- To promptly respond and/or escalate all ESR queries in relation to Learning and Education
- To contribute to the running of reports and projects to support the portfolio of Learning and Education
- Daily usage of Microsoft office computer systems including word processing, spread sheets, databases, e-mail, and electronic diary management.
- Support the effective working of the Team by acting as a central hub for communication and information.
- Periodic requirement to lift moderate loads (stationary deliveries, office equipment, display boards and furniture).
- To ensure all Mandatory and Essential to Role Training competencies are correctly set up on OLM to reflect requirements of the workforce and they are maintained appropriately to facilitate accurate compliance reporting.
- To provide a professional, courteous, and helpful approach at all times with both our internal colleagues and external stakeholders
- To contribute to the health and safety and risk management requirements in relation to Trust Policies and Procedures
- To work collaboratively across the Trust to support our mandatory training compliance and help improve performance through initiatives such as eLearning support drop-in sessions, coupled with a flexible approach to support cover for colleagues as directed by line manager.
- Assist in maintaining the quality of the service and environment and in implementing innovation and improvements. Ensure that all complaints, comments and suggestions are dealt with appropriately, resolving where possible and escalating to the line manager where appropriate.
Job description
Job responsibilities
- To collate and input data to support the performance management requirements for external and internal activity including financial and training data.
- To engage in general office duties, always ensuring a customer-focused approach, including the regular use of Microsoft Office Packages and other Trust on-line learning resources
- In collaboration with the Team Lead, Manager, to support Subject Matter Experts to discuss how to capture training requirements on ESR, provide ESR Forms/necessary documentation to support position levelling as required.
- To compile all relevant information to present to ETD Lead, Manager for approval, buy undertaking relevant searches for national content and enrol/direct subject leads to review should it be required.
- With direct support from the Team Lead, Manager, to create new competence (s) and local e-Learning content as and when required.
- To promptly respond and/or escalate all ESR queries in relation to Learning and Education
- To contribute to the running of reports and projects to support the portfolio of Learning and Education
- Daily usage of Microsoft office computer systems including word processing, spread sheets, databases, e-mail, and electronic diary management.
- Support the effective working of the Team by acting as a central hub for communication and information.
- Periodic requirement to lift moderate loads (stationary deliveries, office equipment, display boards and furniture).
- To ensure all Mandatory and Essential to Role Training competencies are correctly set up on OLM to reflect requirements of the workforce and they are maintained appropriately to facilitate accurate compliance reporting.
- To provide a professional, courteous, and helpful approach at all times with both our internal colleagues and external stakeholders
- To contribute to the health and safety and risk management requirements in relation to Trust Policies and Procedures
- To work collaboratively across the Trust to support our mandatory training compliance and help improve performance through initiatives such as eLearning support drop-in sessions, coupled with a flexible approach to support cover for colleagues as directed by line manager.
- Assist in maintaining the quality of the service and environment and in implementing innovation and improvements. Ensure that all complaints, comments and suggestions are dealt with appropriately, resolving where possible and escalating to the line manager where appropriate.
Person Specification
Qualifications and Experience
Essential
- GCSE Maths and English or equivalent
- Experience of undertaking administration and general office duties
- Experience and proficiency in Microsoft Office Packages in an Office environment
Desirable
- IT Qualification (level 3 or above) or relevant experience
- Working in learning, education and development setting.
- Working in an NHS setting.
- Using a Learning Management System.
Skills
Essential
- Good decision-making skills.
- Excellent IT skills in all Microsoft packages.
- Excellent verbal and written communication skills.
- Strong relationship building skills.
- Ability to concentrate on specific and demanding matters, whilst dealing with unplanned interruptions.
- High attention to detail and accuracy.
- Awareness and maintenance of confidentiality and sensitive information
- Motivated and able to work independently and as part of a team
Person Specification
Qualifications and Experience
Essential
- GCSE Maths and English or equivalent
- Experience of undertaking administration and general office duties
- Experience and proficiency in Microsoft Office Packages in an Office environment
Desirable
- IT Qualification (level 3 or above) or relevant experience
- Working in learning, education and development setting.
- Working in an NHS setting.
- Using a Learning Management System.
Skills
Essential
- Good decision-making skills.
- Excellent IT skills in all Microsoft packages.
- Excellent verbal and written communication skills.
- Strong relationship building skills.
- Ability to concentrate on specific and demanding matters, whilst dealing with unplanned interruptions.
- High attention to detail and accuracy.
- Awareness and maintenance of confidentiality and sensitive information
- Motivated and able to work independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
