Job summary
Peripatetic Ward Clerk Band 2 - 37.5 hours - Permanent
Are you a confident, and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!
We are looking for a highly motivated, enthusiastic and caring individual to join our Peripatetic Ward Clerk Team, who likes variety and is able to work flexibly, efficiently and independently to support a range of services.
The Peripatetic Ward Clerk role provides essential cover for the administrative roles that support our inpatient services here at Tameside Hospital; this will include; in patient Wards, Same Day Emergency Care & Early Pregnancy patient receptions, as well as general and specialist administration.
There are a variety of shift patterns between the hours of 7am and 9pm across a 7 day footprint and the successful candidate must be flexible to work across these hours/day including bank holidays etc.
INTERVIEW: 29th JANUARY 2024
Main duties of the job
Providing a comprehensive ward reception and administration service, thepost holder will, in collaboration with other ward staff, support patients,relatives and other staff members as a first point of contact.
The clerk will update the Trust Electronic Patient Record (Lorenzo EPR) accurately and in real time whilst also ensuring patient case notes are available and appropriately maintained throughout each admission as well as performing other general office duties required by the service.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
Confirm all recorded personal demographic details are correct and update for each patient admission/transfer/discharge
Ensure name bands are printed out for all patients
Provide verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance where required.
Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
Acts as first point of contact for the ward dealing appropriately with all communications and task allocated, including sensitive issues.
Liaises with patients, relatives and visitors in the department providing directions and information as required, obtaining the appropriate support when needed from the multi-disciplinary team.
Maintaining patient case notes throughout the admission ensuring efficient and accurate filing is complete on discharge or when patient is RIP.
Complete Discharge Tracker for each Discharge liaising with Clinical staff to ensure timely completion of Discharge Summaries.
Requesting and booking follow up appointments onto the clinical system. Communication and sending out appointment letters/discharge letters, completing electronic booking forms as required.
As directed by nursing staff, arrange for transport for Discharge/Transfer of patients.
Carrying out errands between departments
Maintaining stock and stationary levels including ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
Establish and maintain effective filing systems
Assist with ward audits as required.
To participate in teaching, supervision and monitoring of new ward clerks as directed by Administration Manager.
Bed Bureau:
Ensure accurate and real time registration of each patients arrival, transfer, discharge or RIP recording within Lorenzo EPR.
Confirm all recorded personal demographic details are correct and update where needed.
Request and retrieve patients case notes upon admission.
Ensure efficient and accurate filing is complete on discharge where required.
Where patient is RIP during non-ward clerk hours bed bureau will attend the relevant ward and ensure all filing is completed before patient/case notes leave the ward.
Complete Discharge Tracker for each Discharge where ward clerk is not available, liaising with Clinical staff to ensure timely completion of discharge Summaries.
Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients
To participate in teaching, supervision and monitoring of new bed bureau clerks as directed by Administration Manager.
SECTION 2 - PLANNING & ORGANISATIONAL DUTIES
Plans and organises own day to day activities to achieve duties specified and to meet department requirements.
Provides cover for colleagues as directed by manager i.e. flexibility in working hours/days.
SECTION 3 KNOWLEDGE AND SKILLS
The post holder will have computer skills.
The post holder will have good communication skills.
The post holder will have skills to communicate complex information to Nurse in Charge.
The post holder will contact patients, relatives, carers on the instruction of the Nurse in Charge if required to do so.
Job description
Job responsibilities
Confirm all recorded personal demographic details are correct and update for each patient admission/transfer/discharge
Ensure name bands are printed out for all patients
Provide verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance where required.
Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
Acts as first point of contact for the ward dealing appropriately with all communications and task allocated, including sensitive issues.
Liaises with patients, relatives and visitors in the department providing directions and information as required, obtaining the appropriate support when needed from the multi-disciplinary team.
Maintaining patient case notes throughout the admission ensuring efficient and accurate filing is complete on discharge or when patient is RIP.
Complete Discharge Tracker for each Discharge liaising with Clinical staff to ensure timely completion of Discharge Summaries.
Requesting and booking follow up appointments onto the clinical system. Communication and sending out appointment letters/discharge letters, completing electronic booking forms as required.
As directed by nursing staff, arrange for transport for Discharge/Transfer of patients.
Carrying out errands between departments
Maintaining stock and stationary levels including ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
Establish and maintain effective filing systems
Assist with ward audits as required.
To participate in teaching, supervision and monitoring of new ward clerks as directed by Administration Manager.
Bed Bureau:
Ensure accurate and real time registration of each patients arrival, transfer, discharge or RIP recording within Lorenzo EPR.
Confirm all recorded personal demographic details are correct and update where needed.
Request and retrieve patients case notes upon admission.
Ensure efficient and accurate filing is complete on discharge where required.
Where patient is RIP during non-ward clerk hours bed bureau will attend the relevant ward and ensure all filing is completed before patient/case notes leave the ward.
Complete Discharge Tracker for each Discharge where ward clerk is not available, liaising with Clinical staff to ensure timely completion of discharge Summaries.
Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients
To participate in teaching, supervision and monitoring of new bed bureau clerks as directed by Administration Manager.
SECTION 2 - PLANNING & ORGANISATIONAL DUTIES
Plans and organises own day to day activities to achieve duties specified and to meet department requirements.
Provides cover for colleagues as directed by manager i.e. flexibility in working hours/days.
SECTION 3 KNOWLEDGE AND SKILLS
The post holder will have computer skills.
The post holder will have good communication skills.
The post holder will have skills to communicate complex information to Nurse in Charge.
The post holder will contact patients, relatives, carers on the instruction of the Nurse in Charge if required to do so.
Person Specification
Qualifications
Essential
- GCSE English or equivalent
- Keyboard skills
Experience
Essential
- Experience of working directly with the public/reception duties
- Experience of word processing/databases
Desirable
- Experience of working in a Hospital Setting
Skills and Knowledge
Essential
- Good communication and organisational skills
- Able to work both as part of a team and independently
- accuracy and attention to detail
- knowledge of IT systems
- Awareness and understanding of confidentiality
Desirable
- knowledge of hospital systems
Person Specification
Qualifications
Essential
- GCSE English or equivalent
- Keyboard skills
Experience
Essential
- Experience of working directly with the public/reception duties
- Experience of word processing/databases
Desirable
- Experience of working in a Hospital Setting
Skills and Knowledge
Essential
- Good communication and organisational skills
- Able to work both as part of a team and independently
- accuracy and attention to detail
- knowledge of IT systems
- Awareness and understanding of confidentiality
Desirable
- knowledge of hospital systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
