Job summary
DAWN AdministratorBand 3 37.5 hours - Permanent
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the DAWN service in our Rheumatology team. As such we are looking for someone who is able to work collaboratively and independently. You must be IT literate.
You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
You will be joining an excellent service team that consists of Consultants, Pharmacists, Nurses, Diagnostics and Secretaries.
Main duties of the job
Process and log all DAWN Rheumatology referrals, in line with Trust Access & Administration Process Policy and speciality SOP
1. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
2. Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant ('cashing-up'). This will need to be done for those for offsite clinics.
3. Complete clinic cancellation forms and process according to SOP.
4. Reschedule outpatient clinics as requested - to be done in line with waiting time targets.
5. Take responsibility for the day-to-day planning and prioritising of workload and be proactive to ensure that requirements are met.
6. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The post holder will support the inputting of clinical data for the Rheumatology team by providing all aspects of administrative support.
The post holder will be expected to communicate professionally and effectively with senior management clinicians, colleagues internally and externally. They will also be expected to communicate with understanding and discretion to the members of the public, patients and carers regarding enquiries, complaints and other service matters.
The post holder will require accurate data recording using the agreed systems and proficient judgement skills in deciding and recommending the best course of action.
The post holder will require exceptional planning and organisational skills, including, but not limited to, day-to-day planning and prioritising of workload, maintaining databases, proactive in meeting deadlines and working in a self-directed manner to progress elements of the role.
Job description
Job responsibilities
The post holder will support the inputting of clinical data for the Rheumatology team by providing all aspects of administrative support.
The post holder will be expected to communicate professionally and effectively with senior management clinicians, colleagues internally and externally. They will also be expected to communicate with understanding and discretion to the members of the public, patients and carers regarding enquiries, complaints and other service matters.
The post holder will require accurate data recording using the agreed systems and proficient judgement skills in deciding and recommending the best course of action.
The post holder will require exceptional planning and organisational skills, including, but not limited to, day-to-day planning and prioritising of workload, maintaining databases, proactive in meeting deadlines and working in a self-directed manner to progress elements of the role.
Person Specification
Education & Qualifications
Essential
- English and Maths, GCSE, CSE, level 1 A-C or above
- IT skills in Microsoft Word and Excel
- Car driver/ability to travel
Desirable
- NVQ qualification level 2 or 3 in Business & Administration/Customer Care/Team Leading or equivalent
Knowledge
Essential
- Knowledge of Patient Administration systems
- General office duties
- Knowledge of the Microsoft Packages
Experience
Essential
- Previous supervisory experience/line management
- Previous experience of working with the general public
- Customer service skills
Skills & Abilities
Essential
- Typing/IT skills (email, word processing & file management)
- Good communication skills
- Excellent telephony skills
- Flexibility to cope with the changing needs of the job
- Excellent organisational skills
- Ability to work alone and make own judgements
Desirable
- NVQ in customer care or equivalent
Person Specification
Education & Qualifications
Essential
- English and Maths, GCSE, CSE, level 1 A-C or above
- IT skills in Microsoft Word and Excel
- Car driver/ability to travel
Desirable
- NVQ qualification level 2 or 3 in Business & Administration/Customer Care/Team Leading or equivalent
Knowledge
Essential
- Knowledge of Patient Administration systems
- General office duties
- Knowledge of the Microsoft Packages
Experience
Essential
- Previous supervisory experience/line management
- Previous experience of working with the general public
- Customer service skills
Skills & Abilities
Essential
- Typing/IT skills (email, word processing & file management)
- Good communication skills
- Excellent telephony skills
- Flexibility to cope with the changing needs of the job
- Excellent organisational skills
- Ability to work alone and make own judgements
Desirable
- NVQ in customer care or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
