Job summary
Domestic ManagerFull time- 37.5 hours per weekBand 6Permanent
Tameside & Glossop Integrated Care NHS Foundation Trust are looking to recruit an experienced Domestic Manager to lead and motivate a domestic team and to ensure that our patients, staff and visitors enjoy the very highest standards of service, quality and safety.
The post holder will be a key member of the Facilities Management team, with responsibility for the leadership, planning, organising and co-ordinating of an effective cleaning service.
Applicants should have extensive knowledge and experience of cleaning services and the NHS National Cleaning Standards. In addition applicants will require a high degree of attention to detail, organisational skills and flexibility to adequately maintain cleaning standards.
This is a very rewarding role whereby the post holder will be able to see immediate improvements as a direct impact of their role. This is a great opportunity to join the busy Facilities team.
To discuss the position in more detail please contact Roger Mugherwa, Facilities Manager on 0161 922 6850.
Main duties of the job
The post-holder must be an experienced and confident Domestic Services lead, who will ensure compliance with the National Standards of Cleanliness 2021.
The post holder will be responsible for providing timely, efficient, and effective operational management ensuring that the Domestic service is responsive, service user focused and provided to the highest possible standard. The post holder will identify changing demand on the services, developing and implementing plans to meet them, and supporting change management processes in conjunction with senior colleagues.
The post holder will need to manage staff effectively and ensure efficient working practices and standards are in place, standard operating procedures are followed, and national cleaning standards and local targets are met and exceeded. The post holder will ensure that services comply with CQC, national guidance and legislation, and Trust polices, providing an effective, quality and efficient service.
The post-holder will work closely with the IPC team and will be required to liaise with ward/department managers at the Hospital and community locations on a regular basis to discuss service issues and make recommendations for change.
Soft FM services operate 24/7. A high degree of flexible working is required to ensure services are operating effectively. This will mean that there will be occasional late finishes and occasional weekend working
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
SECTION 1 - MAIN RESPONSIBILITIES:
Leadership and Management
- To manage the development and delivery of cost effective and efficient Domestic Services within the Hospital and the Community locations;
- Ensure that Domestic Services conform to the National Standards of Healthcare Cleanliness 2021 and monitoring bodies such as PLACE (Patient Led Assessment of the Care Environment);
- Give specialist advice on methods of cleaning regarding changes in legislation, statutory regulations, working practices and infection control;
- Effectively manage, develop and support a the Deputy Manager, Supervisors and Domestic and laundry staff;
- To ensure managers and supervisors are motivated, appropriately trained and developed to deliver a professional approach and empowered with the responsibility of managing their teams;
- To ensure responsibilities are well defined for all managed staff;
- To ensure that optimum staffing levels across services are maintained at all times using innovative technology where available to accurately assess capacity and demand for services;
- To manage and advise on all staff rotas and annual leave requests, ensuring all absences are recorded;
- To ensure annual appraisal of all staff is completed within appraisal windows and undertake appraisal with direct reports;
- To ensure that process is in place to support all mandatory training for staff, ensuring appropriate policies and processes are in place for ensuring 100% compliance;
- Manage sickness absence and take appropriate management action when necessary in accordance with Trust policies and procedures;
- To take appropriate action when necessary in accordance with the Trusts Conduct and Disciplinary Policy;
- To ensure that all staff follow the Trust Values and Behaviours Policy;
- To participate in projects as directed by the Facilities Manager across the whole of Facilities, engaging with internal and external organisations as required;
- To ensure the NHS cleaning standards 2021 are maintained and monitored; To ensure that processes are in place for maintaining stocks and supplies; To implement robust operational policies including SOPs and BCPs to ensure resources are effectively deployed;
- To manage a delegated budget to ensure appropriate financial controls are adhered to. This includes being the authorised signatory of a delegated budget including staffing and equipment;
- Any other duties commensurate with role and nature of this post as allocated by the Facilities Manager.
Communication and Planning
- Establish and maintain effective communications throughout Domestic Services and Laundry services;
- Ensure there are effective communications and that corporate information is available to all staff via team meetings, notice boards and written briefings;
- To provide monthly reports to the management team regarding services and the NHS National Cleaning Standards 2021;
- To provide specialist knowledge and advice to service users, in regard to cleaning services and the NHS National Cleaning Standards 2021.
- Effectively plan the Domestic operational systems to ensure the workforce is flexible and efficient to meet the Trusts Domestic requirements (e.g. staff rosters, work schedules, work instructions and procedures).
- Maintain a Training & Induction programme for all members of staff within the Domestic and Laundry Services using current methods of work contained within relevant procedures;
- To support the development and implementation of policies, procedures and protocols in conjunction with the Facilities Manager, relevant to the effective operation of services;
- To contribute to the Facilities Management team in identifying areas where service efficiency can be improved, implementing the necessary course of action;
- To develop and implement changes in processes and procedures to improve services;
- To undertake the investigation of incidents/complaints as required, including preparing detailed investigation reports/letters to complainants;
- As required undertakes Domestic Services and Laundry user satisfaction surveys and provides an analysis of the results to the Facilities Manager;
- To be a point of contact for all operations within the designated areas of responsibilities. This requires engaging with service leads and attending service meetings, when required;
- Re-deploy staff as required on a day-to-day basis and as a contingency arrangement to ensure continuity of the service during periods of breakdown, Major Incidents and untoward incidents in liaison with the Trusts Senior Management.
- Participate in planning future developments of the Domestic Services Department.
- To ensure that there is staff engagement with all teams. Hold regular team meetings and routinely communicate all information about any relevant changes to all staff within the services;
- To encourage a culture of staff involvement and openness and to lead regular staff meetings to encourage two-way communication;
- Foster excellent communication and working relationships with all staff in clinical and nonclinical teams, including: Service Directors, Matrons, Ward Managers, Infection Prevention, Training & Development, Quality and Governance, other NHS Trusts.
Quality & Governance
- To ensure any identified risks, have risk assessments, risk action plans and recorded in the departmental risk registers;
- To ensure that the process for managing incidents is fully implemented and adhered to;
- To be responsible for ensuring all accidents, incidents and complaints are correctly recorded, investigated, reported in line with Trust policy and procedure and relevant follow up is undertaken;
- To communicate and report any lesson learnt and required training for staff, following complaints and incident investigation; to avoid repetition;
- To deal with any requests or complaints that have been referred to you directly or from another manager, ensuring that they are investigated and reported on fully;
- Contributes to the relevant parts of the Trusts Emergency Plans, major Incident Plan and Business Continuity Plan. This includes responding to emergency events as part of the Trusts Major Incident Team, on behalf of Facilities and/or Division of Estates & Facilities;
- Provides a report for the Facilities Manager on compliance against the national cleaning standards, including action plans to address any shortcomings;
- To ensure compliance with NHS guidance, statutory guidance, legislation and relevant Health and Safety and COSHH policies for Domestics Services and Laundry Services;
- To give assurance to the Facilities Manager that services are fully operational and responsive to patients, staff and visitors requirements;
- To continuously review the range of systems/process for the delivery of an effective Domestic and Laundry Services, and report any opportunities to improve services, expand and integrate services to the Facilities Manager;
- Support the Facilities Manager in the development of operational plans, performance monitoring, service improvement and development of service plans
- To ensure monitoring data is recorded, analysed and reviewed, and appropriate recommendations made, auditing actions taken;
- Provides performance data and reports for the monthly Estates and Facilities meetings;
- Maintain accurate auditable records in relation to the NHS National Cleaning Standards and Facilities task management systems.
Service Improvement
- To support the Facilities in developing planned improvements to Facilities service delivery, that is aligned to the strategic direction of the Trust;
- To work with the Facilities Manager and clinical groups to identify service improvements to achieve NHS standards and Trust targets across the clinical specialties and services;
- In conjunction with the Facilities Manager ensure robust operational policies are developed and implemented to support service delivery and improvement;
- To ensure that the Domestics, Laundry and Linen services are monitored against agreed KPIs and that corrective action is taken as necessary;
- To participate in the annual assessments (e.g. PAM, ERIC and PLACE) to inform the change and improvement plan for Facilities.
SECTION 2 - KNOWLEDGE AND SKILLS:
Extensive knowledge of Facilities services (Domestics and Laundry services);
- Knowledge of continuous quality improvement, performance management and customer care techniques.
- Knowledge of Health & Safety legislation and local policy;
- Developed specialist knowledge and experience in the National NHS Cleaning standards;
- Skills in planning and undertaking risk assessments of all activities;
- Skills in human resource management including leadership, staff communication, counselling;
- Excellent communication skills;
- Knowledge of HR policies;
- Knowledge of Infection Control practices;
- Experience in the management of pay and non-pay budgets;
- Competent in the use of Microsoft Word, Excel, Outlook and PowerPoint software applications;
- Ability to act and assimilate information quickly in emergency situations, and to take appropriate action, either within the guidelines of policy and procedures, or acting on own initiative;
- Complaint investigation and reporting;
- Skills in report writing and presentations
SECTION 3- EFFORT AND ENVIRONMENT
- Concentration required for extended periods when undertaking risk assessments and inspections and when writing reports.
- Standing and walking - site walkabouts on a regular basis to visit service users and staff
- Soft FM services operate 24/7. A high degree of flexible working is required to ensure services are operating effectively. This will mean that there will be occasional late finishes and occasional weekend working.
- The nature of the post holders workload involves prolonged periods of concentration e.g. development and analysis of data, report compilation etc.
- Required to exert moderate physical effort on an occasional basis by moving food trolleys or boxes of catering provisions.
Job description
Job responsibilities
SECTION 1 - MAIN RESPONSIBILITIES:
Leadership and Management
- To manage the development and delivery of cost effective and efficient Domestic Services within the Hospital and the Community locations;
- Ensure that Domestic Services conform to the National Standards of Healthcare Cleanliness 2021 and monitoring bodies such as PLACE (Patient Led Assessment of the Care Environment);
- Give specialist advice on methods of cleaning regarding changes in legislation, statutory regulations, working practices and infection control;
- Effectively manage, develop and support a the Deputy Manager, Supervisors and Domestic and laundry staff;
- To ensure managers and supervisors are motivated, appropriately trained and developed to deliver a professional approach and empowered with the responsibility of managing their teams;
- To ensure responsibilities are well defined for all managed staff;
- To ensure that optimum staffing levels across services are maintained at all times using innovative technology where available to accurately assess capacity and demand for services;
- To manage and advise on all staff rotas and annual leave requests, ensuring all absences are recorded;
- To ensure annual appraisal of all staff is completed within appraisal windows and undertake appraisal with direct reports;
- To ensure that process is in place to support all mandatory training for staff, ensuring appropriate policies and processes are in place for ensuring 100% compliance;
- Manage sickness absence and take appropriate management action when necessary in accordance with Trust policies and procedures;
- To take appropriate action when necessary in accordance with the Trusts Conduct and Disciplinary Policy;
- To ensure that all staff follow the Trust Values and Behaviours Policy;
- To participate in projects as directed by the Facilities Manager across the whole of Facilities, engaging with internal and external organisations as required;
- To ensure the NHS cleaning standards 2021 are maintained and monitored; To ensure that processes are in place for maintaining stocks and supplies; To implement robust operational policies including SOPs and BCPs to ensure resources are effectively deployed;
- To manage a delegated budget to ensure appropriate financial controls are adhered to. This includes being the authorised signatory of a delegated budget including staffing and equipment;
- Any other duties commensurate with role and nature of this post as allocated by the Facilities Manager.
Communication and Planning
- Establish and maintain effective communications throughout Domestic Services and Laundry services;
- Ensure there are effective communications and that corporate information is available to all staff via team meetings, notice boards and written briefings;
- To provide monthly reports to the management team regarding services and the NHS National Cleaning Standards 2021;
- To provide specialist knowledge and advice to service users, in regard to cleaning services and the NHS National Cleaning Standards 2021.
- Effectively plan the Domestic operational systems to ensure the workforce is flexible and efficient to meet the Trusts Domestic requirements (e.g. staff rosters, work schedules, work instructions and procedures).
- Maintain a Training & Induction programme for all members of staff within the Domestic and Laundry Services using current methods of work contained within relevant procedures;
- To support the development and implementation of policies, procedures and protocols in conjunction with the Facilities Manager, relevant to the effective operation of services;
- To contribute to the Facilities Management team in identifying areas where service efficiency can be improved, implementing the necessary course of action;
- To develop and implement changes in processes and procedures to improve services;
- To undertake the investigation of incidents/complaints as required, including preparing detailed investigation reports/letters to complainants;
- As required undertakes Domestic Services and Laundry user satisfaction surveys and provides an analysis of the results to the Facilities Manager;
- To be a point of contact for all operations within the designated areas of responsibilities. This requires engaging with service leads and attending service meetings, when required;
- Re-deploy staff as required on a day-to-day basis and as a contingency arrangement to ensure continuity of the service during periods of breakdown, Major Incidents and untoward incidents in liaison with the Trusts Senior Management.
- Participate in planning future developments of the Domestic Services Department.
- To ensure that there is staff engagement with all teams. Hold regular team meetings and routinely communicate all information about any relevant changes to all staff within the services;
- To encourage a culture of staff involvement and openness and to lead regular staff meetings to encourage two-way communication;
- Foster excellent communication and working relationships with all staff in clinical and nonclinical teams, including: Service Directors, Matrons, Ward Managers, Infection Prevention, Training & Development, Quality and Governance, other NHS Trusts.
Quality & Governance
- To ensure any identified risks, have risk assessments, risk action plans and recorded in the departmental risk registers;
- To ensure that the process for managing incidents is fully implemented and adhered to;
- To be responsible for ensuring all accidents, incidents and complaints are correctly recorded, investigated, reported in line with Trust policy and procedure and relevant follow up is undertaken;
- To communicate and report any lesson learnt and required training for staff, following complaints and incident investigation; to avoid repetition;
- To deal with any requests or complaints that have been referred to you directly or from another manager, ensuring that they are investigated and reported on fully;
- Contributes to the relevant parts of the Trusts Emergency Plans, major Incident Plan and Business Continuity Plan. This includes responding to emergency events as part of the Trusts Major Incident Team, on behalf of Facilities and/or Division of Estates & Facilities;
- Provides a report for the Facilities Manager on compliance against the national cleaning standards, including action plans to address any shortcomings;
- To ensure compliance with NHS guidance, statutory guidance, legislation and relevant Health and Safety and COSHH policies for Domestics Services and Laundry Services;
- To give assurance to the Facilities Manager that services are fully operational and responsive to patients, staff and visitors requirements;
- To continuously review the range of systems/process for the delivery of an effective Domestic and Laundry Services, and report any opportunities to improve services, expand and integrate services to the Facilities Manager;
- Support the Facilities Manager in the development of operational plans, performance monitoring, service improvement and development of service plans
- To ensure monitoring data is recorded, analysed and reviewed, and appropriate recommendations made, auditing actions taken;
- Provides performance data and reports for the monthly Estates and Facilities meetings;
- Maintain accurate auditable records in relation to the NHS National Cleaning Standards and Facilities task management systems.
Service Improvement
- To support the Facilities in developing planned improvements to Facilities service delivery, that is aligned to the strategic direction of the Trust;
- To work with the Facilities Manager and clinical groups to identify service improvements to achieve NHS standards and Trust targets across the clinical specialties and services;
- In conjunction with the Facilities Manager ensure robust operational policies are developed and implemented to support service delivery and improvement;
- To ensure that the Domestics, Laundry and Linen services are monitored against agreed KPIs and that corrective action is taken as necessary;
- To participate in the annual assessments (e.g. PAM, ERIC and PLACE) to inform the change and improvement plan for Facilities.
SECTION 2 - KNOWLEDGE AND SKILLS:
Extensive knowledge of Facilities services (Domestics and Laundry services);
- Knowledge of continuous quality improvement, performance management and customer care techniques.
- Knowledge of Health & Safety legislation and local policy;
- Developed specialist knowledge and experience in the National NHS Cleaning standards;
- Skills in planning and undertaking risk assessments of all activities;
- Skills in human resource management including leadership, staff communication, counselling;
- Excellent communication skills;
- Knowledge of HR policies;
- Knowledge of Infection Control practices;
- Experience in the management of pay and non-pay budgets;
- Competent in the use of Microsoft Word, Excel, Outlook and PowerPoint software applications;
- Ability to act and assimilate information quickly in emergency situations, and to take appropriate action, either within the guidelines of policy and procedures, or acting on own initiative;
- Complaint investigation and reporting;
- Skills in report writing and presentations
SECTION 3- EFFORT AND ENVIRONMENT
- Concentration required for extended periods when undertaking risk assessments and inspections and when writing reports.
- Standing and walking - site walkabouts on a regular basis to visit service users and staff
- Soft FM services operate 24/7. A high degree of flexible working is required to ensure services are operating effectively. This will mean that there will be occasional late finishes and occasional weekend working.
- The nature of the post holders workload involves prolonged periods of concentration e.g. development and analysis of data, report compilation etc.
- Required to exert moderate physical effort on an occasional basis by moving food trolleys or boxes of catering provisions.
Person Specification
Essential
Essential
- Professional Soft Services knowledge and educated to degree level or equivalent professional experience.
- Management qualification or equivalent professional experience
Desirable
- Experience of contract management
Experience
Essential
- Experience working in the Facilities environment or related environment as a senior supervisor or manager.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge, understanding and experience in Risk Management and Governance issues.
- Experience in budgetary and resource management.
- Leadership skills to provide vision and drive for future development of service.
- Ability to drive up action plans and ensure deadlines are met in compliance with overall strategy.
- Strong negotiation skills and ability to perform within multi-disciplinary groups.
- Experience of meeting targets and deadlines.
- Experience of managing a significant workforce.
- Knowledge and application of the NHS National Cleaning Standards.
- Experience of delivering training at all levels.
Desirable
- Experience of contract management.
Skills and Knowledge
Essential
- Staff management and training, bidding and negotiating for resources, negotiations associated with changes in work practises and procedures, customer agreements and satisfaction, communications
- Knowledge and application of the national specifications for cleanliness in the NHS.
- Excellent IT skills (Word, excel etc.)
- Excellent report writing and presentation skills.
- Excellent negotiating skills.
- Excellent leadership skills.
Person Specification
Essential
Essential
- Professional Soft Services knowledge and educated to degree level or equivalent professional experience.
- Management qualification or equivalent professional experience
Desirable
- Experience of contract management
Experience
Essential
- Experience working in the Facilities environment or related environment as a senior supervisor or manager.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge, understanding and experience in Risk Management and Governance issues.
- Experience in budgetary and resource management.
- Leadership skills to provide vision and drive for future development of service.
- Ability to drive up action plans and ensure deadlines are met in compliance with overall strategy.
- Strong negotiation skills and ability to perform within multi-disciplinary groups.
- Experience of meeting targets and deadlines.
- Experience of managing a significant workforce.
- Knowledge and application of the NHS National Cleaning Standards.
- Experience of delivering training at all levels.
Desirable
- Experience of contract management.
Skills and Knowledge
Essential
- Staff management and training, bidding and negotiating for resources, negotiations associated with changes in work practises and procedures, customer agreements and satisfaction, communications
- Knowledge and application of the national specifications for cleanliness in the NHS.
- Excellent IT skills (Word, excel etc.)
- Excellent report writing and presentation skills.
- Excellent negotiating skills.
- Excellent leadership skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
