Job summary
Deputy Matron-Urgent Care
AMU / IAU / SDEC - (Operational management of medical SDEC)
Band 7 -Permanent Post
Full time - 37.5 hours
This is an exciting time to join our Acute Medicine - nursing workforce as we further develop patient pathways.
We are looking for highly motivated, committed and enthusiastic senior nurse who is passionate about delivering high quality compassionate care. You will need to be equipped with excellent interpersonal and leadership skills. You should be an enthusiastic, innovative, highly motivated senior nurse leader to fulfil this exciting role.
Your key role will be to operationally manage SDEC and support with clinical quality standards are achieved across Acute Medicine by providing inspirational and visible clinical leadership to the nursing and medical teams, you will ensure the delivery of exceptional patient centered and safe care to patients across the directorate.
You will support the matron who will be responsible for the professional leadership demonstrating a supportive and flexible leadership approach as well as a proactive, responsible attitude so promoting confidence in the teams and the services.
This is a great opportunity to join a dedicated, successful, and friendly team, in a time of exciting service development, whilst providing care that will really make a difference, by working within a caring, compassionate service who truly put the patients at the forefront of everything they do.
Main duties of the job
The post holder will work across the Urgent Care Division with specific line management for the Acute Medical Unit (AMU), Integrated Assessment Unit (IAU) and Same Day Emergency Care (SDEC) management teams with the expectation that further teams will be developed and fall under direct line management of the post holder.
The Deputy Matron will ensure the delivery of exceptional patient centered and safe care to patients across the directorate.
They will support the matron who will be responsible for the professional leadership demonstrating a supportive and flexible leadership approach as well as a proactive, responsible attitude so promoting confidence in the team and the service.
They will be part of the senior nursing structure within the urgent care division and contribute to the overall upholding of all safety standards, efficiency and productivity KPI's and national AFPP standards.
They will provide expert urgent care knowledge and leadership in the continuing progressive development of urgent care services, specifically AMU, IAU and SDEC, and keep the patient experience at the heart of all actions.
They will explore current practice, identifying areas for development and planning the appropriate change using the research and evidence base together with experience to evaluate outcomes.
They will support the matron who has responsibility for the quality of the patient's environment in order to improve the patient's experience.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
SECTION 1 MAIN RESPONSIBILITIES
PROFESSIONAL/CLINICAL
- To act as a role model to provide expert advice and to demonstrate best practice in accordance with the NMC Code.
- To maintain clinical credibility by acting regularly as a clinical practitioner in own area of expertise
- To be an active agent of change and ensure the role of the Deputy Matron is continuously developed in line with local circumstances and national standards.
- To develop and maintain a team culture in which excellence can flourish and care is focused on the needs of patients.
- Further own professional development by ensuring that own clinical and professional knowledge is updated to include knowledge of new trends in nursing practices and support implementation at ward level.
- Actively participate in benchmarking activity within the clinical area and implement outcome from key performance indicators for their areas.
- To promote clinical excellence by the use and improvement of approaches based on the principles of individualised care, liaising with appropriate Specialist teams to promote clinical excellence.
- Ensure that adequate and correct discharge planning procedures are in use on the wards and introduce care pathways as appropriate.
- Ensure that record keeping is of the highest standard in accordance with the NMC Standards for Records and Record Keeping.
- Ensure that clinical governance systems are in place to monitor, audit and develop the quality of clinical practice, in accordance with Trusts Quality Improvement Strategy.
- Ensure that effective systems are in operation, which allow clinical supervision to take place.
- Ensure that environments are conducive to the physical, psychological, social and spiritual well-being of the patients, ensuring that policies for Infection Control, Protection of Vulnerable Adults and Children are adhered to.
- Promote health education of patients, relatives and staff.
- Through the implementation and development of new teaching strategies, improve performance and accountability within the clinical areas. Develop strong links with the nurse education providers
- To provide expert practitioner advice to the Matron and Head of Nursing.
- Oversee the development and implementation of expanded nursing roles
OPERATIONAL MANAGEMENT- ON A DAILY BASIS
Be responsible for ensuring that the Ward/Department Managers ensure safe staffing levels across area of responsibility that maintain patient safety, raising any concerns with the Senior Nurse and as required review and revise the nursing establishments and skill mix. Negotiate support via other senior nurses for the Division and where necessary seek help from other Divisions.
When on duty undertake daily visits/contacts with all wards and departments within area of responsibility maintaining a visible presence and maintaining advanced levels of communication by:
- Applying advanced problem solving approaches, guidance and support assist with day to day problems, empowering ward sisters, team leaders, junior staff and junior medical staff to find alternative solutions to problems
- Support the Matron in implementing local escalation procedures to resolve professional and operational issues, such as staff shortage, or where there are HR or capacity issues
- Use own knowledge seek specialist clinical knowledge to ensure complex patient care issues are resolved
- Being mindful of specific factors for own area of practice, and identify variances investigating and taking action where necessary
- Reduce cancellations by ensuring effective communication with all clinical departments to ensure patients are properly prepared for their procedures
- Develop extended roles in the department that are specific to the individual specialty of nursing
- Ensure that robust systems are in place (mobile phone numbers, bleep numbers, extension, secretary number, schedule access, deputy details) in order that staff are able to contact them, know who is covering at time of absence and are aware of appropriate escalation policies out of hours
- Be responsible for all decision making when the need to optimise bed availability/ create capacity to cope with additional clinical demand arises this may include arranging waiting list initiative clinics or staffing additional bed spaces in addition to the risk assessment of such actions
DEPARTMENT CLINICAL AREAS
Using highly developed operational management knowledge and skills working closely with the Matron, Head of Nursing and Ward/Dept, managers, facilitating patients journeys through the departments ensuring all safety standards, efficiency and productivity are met by:
- Attending bed meetings
- Continuously assess and ensure patient placement and or discharge is appropriate
- Advise and contribute to clinical management plans by working with medical staff colleagues to ensure timely clinical rounds within the department are undertaken to support patient flow
- Developing nurse-led initiatives that improve and expedite patient discharge
- Ensure staff are aware of and apply local escalation policies in relation to bed management
- Facilitate inter and intra hospital transfers, leading the liaison within the multidisciplinary team to ensure safe and appropriate care of patients
- To participate in the audit process to improve patient care and delivery.
ADMINISTRATIVE/MANAGERIAL
- To assume budgetary responsibility for the designated area and to achieve financial balance in pay and non-pay budgets.
- Participate in the identification of cost improvement initiatives, including Trust Efficiency Programme (TEP) options
- To support the Matron, Directorate Manager and Head of Nursing in the investigation and management of complaints; to try to ensure local resolution of complaints as far as is practicable, and to ensure practice and behaviour is altered in response to complaints management across the Trust. To provide the Head of Nursing with a regular report on the management of complaints in line with the NHS Complaints management targets
- To provide management support to the Matron, Head of Nursing, Lead Consultant and Directorate Manager in the management and delivery of the Directorates clinical service and performance targets
- To work directly with the Bed Management Team to manage activity effectively within the Trust
- To ensure all staff adhere to Trust policies and procedures
- To maintain good communication between all grades and disciplines of staff within the Division and with patients and families
- To promote the safety and wellbeing of patients and staff in accordance with the Health and Safety policy, reporting any untoward occurrences
- To proactively manage attendance in accordance with Trust policy
HUMAN RESOURCES MANAGEMENT
- To work with the senior nursing team across the urgent care division with specific reference to line management responsibilities and professional and personal development, to give assurance on standards of care delivery.
- In liaison with the Matron and Head of Nursing as appropriate, assume overall line management responsibility for the staff within the designated clinical area, undertaking all duties associated with personnel and financial management, e.g. recruitment, personal development planning and review, organisation of staff rotas; disciplinary procedure, etc.
- In conjunction with the senior sister/ charge nurses, ensure timely recruitment and appropriate selection of staff. To assist in identifying and implementing appropriate recruitment and retention initiatives
- To monitor the nursing establishment adhering to the E-Rostering policies
- To develop and lead the nursing workforce within the designated area in implementing the Trusts objectives in relation to: Clinical Governance; patient involvement, providing a particular link to the Patient Advocacy and Liaison Service, practice development; the production of standards and the undertaking of benchmarking exercises
- To ensure that all staff access appropriate mandatory training and ensure that all training is recorded on the appropriate information system.
EDUCATION AND RESEARCH
- Promote the development of the educational environment by actively contributing to the educational development of all qualified and unqualified staff.
- Continually evaluate own and others practice using a range of evidence-based approaches
- Critically appraise and synthesise the outcomes of relevant research and evaluations and apply them to the improving practice
- Alert appropriate agencies and people to gaps in evidence and/or knowledge that require evaluation or research
- Undertake research in own specialist area
- Disseminate results / research findings to the Trust Board. Implement research findings appropriate to practice
- To lead on benchmark and quality audits ensuring staff receive feedback on the results, and to implement the actions as directed
INNOVATION AND CHANGING PRACTICE
- Participate in the identification of service development priorities
- Identify training needs associated with practice changes/developments
- Lead specific areas of practice developments in accordance with local and national policies and strategies to improve patient care
SECTION 2 EFFORT AND ENVIRONMENT
- Partake regularly in tasks requiring physical effort for short periods
- Required to sit, stand, walk and drive
- Regularly required to use a PC
- Frequently required to concentrate on complex issues for long periods
- Occasionally required to prepare reports for the Directorate / Division relating to specific issues
- Required to maintain contemporaneous records at all times
- Frequently deals with unpredictable interruptions and manages complex situations
- Regularly deals with patient complaints and occasionally exposed to aggression
- Regularly deals with staff problems and issues and occasionally conveys bad news
- Regular exposure to body fluids.
Job description
Job responsibilities
SECTION 1 MAIN RESPONSIBILITIES
PROFESSIONAL/CLINICAL
- To act as a role model to provide expert advice and to demonstrate best practice in accordance with the NMC Code.
- To maintain clinical credibility by acting regularly as a clinical practitioner in own area of expertise
- To be an active agent of change and ensure the role of the Deputy Matron is continuously developed in line with local circumstances and national standards.
- To develop and maintain a team culture in which excellence can flourish and care is focused on the needs of patients.
- Further own professional development by ensuring that own clinical and professional knowledge is updated to include knowledge of new trends in nursing practices and support implementation at ward level.
- Actively participate in benchmarking activity within the clinical area and implement outcome from key performance indicators for their areas.
- To promote clinical excellence by the use and improvement of approaches based on the principles of individualised care, liaising with appropriate Specialist teams to promote clinical excellence.
- Ensure that adequate and correct discharge planning procedures are in use on the wards and introduce care pathways as appropriate.
- Ensure that record keeping is of the highest standard in accordance with the NMC Standards for Records and Record Keeping.
- Ensure that clinical governance systems are in place to monitor, audit and develop the quality of clinical practice, in accordance with Trusts Quality Improvement Strategy.
- Ensure that effective systems are in operation, which allow clinical supervision to take place.
- Ensure that environments are conducive to the physical, psychological, social and spiritual well-being of the patients, ensuring that policies for Infection Control, Protection of Vulnerable Adults and Children are adhered to.
- Promote health education of patients, relatives and staff.
- Through the implementation and development of new teaching strategies, improve performance and accountability within the clinical areas. Develop strong links with the nurse education providers
- To provide expert practitioner advice to the Matron and Head of Nursing.
- Oversee the development and implementation of expanded nursing roles
OPERATIONAL MANAGEMENT- ON A DAILY BASIS
Be responsible for ensuring that the Ward/Department Managers ensure safe staffing levels across area of responsibility that maintain patient safety, raising any concerns with the Senior Nurse and as required review and revise the nursing establishments and skill mix. Negotiate support via other senior nurses for the Division and where necessary seek help from other Divisions.
When on duty undertake daily visits/contacts with all wards and departments within area of responsibility maintaining a visible presence and maintaining advanced levels of communication by:
- Applying advanced problem solving approaches, guidance and support assist with day to day problems, empowering ward sisters, team leaders, junior staff and junior medical staff to find alternative solutions to problems
- Support the Matron in implementing local escalation procedures to resolve professional and operational issues, such as staff shortage, or where there are HR or capacity issues
- Use own knowledge seek specialist clinical knowledge to ensure complex patient care issues are resolved
- Being mindful of specific factors for own area of practice, and identify variances investigating and taking action where necessary
- Reduce cancellations by ensuring effective communication with all clinical departments to ensure patients are properly prepared for their procedures
- Develop extended roles in the department that are specific to the individual specialty of nursing
- Ensure that robust systems are in place (mobile phone numbers, bleep numbers, extension, secretary number, schedule access, deputy details) in order that staff are able to contact them, know who is covering at time of absence and are aware of appropriate escalation policies out of hours
- Be responsible for all decision making when the need to optimise bed availability/ create capacity to cope with additional clinical demand arises this may include arranging waiting list initiative clinics or staffing additional bed spaces in addition to the risk assessment of such actions
DEPARTMENT CLINICAL AREAS
Using highly developed operational management knowledge and skills working closely with the Matron, Head of Nursing and Ward/Dept, managers, facilitating patients journeys through the departments ensuring all safety standards, efficiency and productivity are met by:
- Attending bed meetings
- Continuously assess and ensure patient placement and or discharge is appropriate
- Advise and contribute to clinical management plans by working with medical staff colleagues to ensure timely clinical rounds within the department are undertaken to support patient flow
- Developing nurse-led initiatives that improve and expedite patient discharge
- Ensure staff are aware of and apply local escalation policies in relation to bed management
- Facilitate inter and intra hospital transfers, leading the liaison within the multidisciplinary team to ensure safe and appropriate care of patients
- To participate in the audit process to improve patient care and delivery.
ADMINISTRATIVE/MANAGERIAL
- To assume budgetary responsibility for the designated area and to achieve financial balance in pay and non-pay budgets.
- Participate in the identification of cost improvement initiatives, including Trust Efficiency Programme (TEP) options
- To support the Matron, Directorate Manager and Head of Nursing in the investigation and management of complaints; to try to ensure local resolution of complaints as far as is practicable, and to ensure practice and behaviour is altered in response to complaints management across the Trust. To provide the Head of Nursing with a regular report on the management of complaints in line with the NHS Complaints management targets
- To provide management support to the Matron, Head of Nursing, Lead Consultant and Directorate Manager in the management and delivery of the Directorates clinical service and performance targets
- To work directly with the Bed Management Team to manage activity effectively within the Trust
- To ensure all staff adhere to Trust policies and procedures
- To maintain good communication between all grades and disciplines of staff within the Division and with patients and families
- To promote the safety and wellbeing of patients and staff in accordance with the Health and Safety policy, reporting any untoward occurrences
- To proactively manage attendance in accordance with Trust policy
HUMAN RESOURCES MANAGEMENT
- To work with the senior nursing team across the urgent care division with specific reference to line management responsibilities and professional and personal development, to give assurance on standards of care delivery.
- In liaison with the Matron and Head of Nursing as appropriate, assume overall line management responsibility for the staff within the designated clinical area, undertaking all duties associated with personnel and financial management, e.g. recruitment, personal development planning and review, organisation of staff rotas; disciplinary procedure, etc.
- In conjunction with the senior sister/ charge nurses, ensure timely recruitment and appropriate selection of staff. To assist in identifying and implementing appropriate recruitment and retention initiatives
- To monitor the nursing establishment adhering to the E-Rostering policies
- To develop and lead the nursing workforce within the designated area in implementing the Trusts objectives in relation to: Clinical Governance; patient involvement, providing a particular link to the Patient Advocacy and Liaison Service, practice development; the production of standards and the undertaking of benchmarking exercises
- To ensure that all staff access appropriate mandatory training and ensure that all training is recorded on the appropriate information system.
EDUCATION AND RESEARCH
- Promote the development of the educational environment by actively contributing to the educational development of all qualified and unqualified staff.
- Continually evaluate own and others practice using a range of evidence-based approaches
- Critically appraise and synthesise the outcomes of relevant research and evaluations and apply them to the improving practice
- Alert appropriate agencies and people to gaps in evidence and/or knowledge that require evaluation or research
- Undertake research in own specialist area
- Disseminate results / research findings to the Trust Board. Implement research findings appropriate to practice
- To lead on benchmark and quality audits ensuring staff receive feedback on the results, and to implement the actions as directed
INNOVATION AND CHANGING PRACTICE
- Participate in the identification of service development priorities
- Identify training needs associated with practice changes/developments
- Lead specific areas of practice developments in accordance with local and national policies and strategies to improve patient care
SECTION 2 EFFORT AND ENVIRONMENT
- Partake regularly in tasks requiring physical effort for short periods
- Required to sit, stand, walk and drive
- Regularly required to use a PC
- Frequently required to concentrate on complex issues for long periods
- Occasionally required to prepare reports for the Directorate / Division relating to specific issues
- Required to maintain contemporaneous records at all times
- Frequently deals with unpredictable interruptions and manages complex situations
- Regularly deals with patient complaints and occasionally exposed to aggression
- Regularly deals with staff problems and issues and occasionally conveys bad news
- Regular exposure to body fluids.
Person Specification
Qualifications
Essential
- Registered Nurse with NMC
- Management qualification/ leadership course or equivalent experience
- Broad understanding and experience of managing nursing operational issues in an acute Trust.
Desirable
- Evidence of professional /academic development to Masters level or equivalent OR study in progress or willing to undertake.
Experience and Skills
Essential
- Senior level experience
- Leadership skills
- Experience of managing staff
- Able to demonstrate highly developed communication skills
Desirable
- Evidence of active participation in the recruitment of nurses and evidence of experience and application of retention issues.
- Evidence and experience of managing pay and non-pay budgets and taking rectification actions as appropriate.
Person Specification
Qualifications
Essential
- Registered Nurse with NMC
- Management qualification/ leadership course or equivalent experience
- Broad understanding and experience of managing nursing operational issues in an acute Trust.
Desirable
- Evidence of professional /academic development to Masters level or equivalent OR study in progress or willing to undertake.
Experience and Skills
Essential
- Senior level experience
- Leadership skills
- Experience of managing staff
- Able to demonstrate highly developed communication skills
Desirable
- Evidence of active participation in the recruitment of nurses and evidence of experience and application of retention issues.
- Evidence and experience of managing pay and non-pay budgets and taking rectification actions as appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
