Job summary
Cancer Patient Pathway Navigator Band 4 37.5 hours per week Fixed Term- 18 months
The post holder will act as the patient's navigator tracking their timed pathway against the national guidance.
The post holder is responsible for supporting patients and their families through the relevant cancer pathway across secondary, community and primary care as required by the patient. They will be responsible for coordinating care, education and support for people with complex care needs and providing a point of access to patients and carers. This post is part of a new patient pathway that aims to deliver a diagnosis within 28 days from referral.
The development of the role will be led by the needs of the patients. The post holder must be adaptable and willing to work flexibly as the service progresses.
They will be responsible for entering accurate data onto the Trust's Electronic Patient Record and Somerset Cancer Register database
Main duties of the job
On the 9th November 2021 the Government announced new regulations which we anticipate will come into force on 1 April 2022, requiring people who conduct Care Quality Commission (CQC) regulated activity in public (NHS) or independent sector health and social care settings in England, to have received two doses of a Medicines and Healthcare products Regulatory Agency (MHRA) approved COVID-19 vaccine unless exempt.
Please be aware that provided these regulations do come into force as currently planned, this role will be affected and as such, successful candidate(s) will be required to show proof that they have been fully vaccinated against COVID-19 as part of the pre-employment check process. If you are unable to prove that you have been fully vaccinated (i.e. that you have received two doses of an approved vaccine) please note we will be unable to proceed with your application and any offers of employment made will be withdrawn.
See COVID Vaccination Information attachment for further details
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Job description
Job responsibilities
MAIN RESPONSIBILITIES
General
Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent needs
Provide advice and refer on or sign-post to other sources of support
Coordinate diagnostic and monitoring through appointments and investigations
Coordinate face to face appointments for those with complex results.
Discuss with patients issues relevant to their health and social care and provide support where possible or escalating relevant clinical teams if necessary.
Maintain accurate patient records on both the Trust Electronic Patient Record and the Somerset Cancer Register to reflect the care given.
Contribute towards the maintenance of local and Trust wide standard of care Inform the clinical team/person in charge of:-any changes in the patients physical condition or situation any significant factors relevant to the patient.
The jobholder will be expected to carry out other duties assigned by the team, which are appropriate to the pay band and the training programme.
Communication
Ensure a smooth transition of care along the clinical pathway ensuring clear communication between the patient, clinical nurse specialist, consultants and both internal and external clinical support teams.
Maintain confidentiality of patient information
Contribute to the effective communication process between patients, carers, family, friends and staff colleagues
Support people to access appropriate information and support by sign posting to a range of support services and take an approach which helps people to self-manage where appropriate
Maintain clear, timely communication with the relevant Cancer MDT Coordinator/ Tracker and to attend and participate in MDT meetings when required
Contribute ideas to the multi professional team
Support the delivery of patient and carer training and education
Encourage and support healthy lifestyle choices.
Education and Training
The post holder will require to be fully up-to-date with regard to waiting list targets/timescales/cancer targets.
Ensure all mandatory training is maintained in accordance of Trusts guidelines and policies
In house training encouraged and external training supported
Continuous involvement and implementation of procedure developments in the Units to assist in improving the patients journey.
To keep up to date with developments within the relevant Cancer service, Trust and the wider Greater Manchester Cancer agenda.
KEY RELATIONSHIPS:
Communication and Working Relationships
Internal:
Lead Cancer Nurse, Cancer Clinical Nurse Specialists, Respiratory Consultants, Doctors, Cancer Management team, MDT Coordinator / Cancer Care Coordinators, Tracker team, Clinical Support teams, Directorate Management team and Macmillan Information and Support team.
External:
Patients, Patient families or carers, other Trusts that provide with diagnostics or treatment for patients with cancer and GP / Community services.
Job description
Job responsibilities
MAIN RESPONSIBILITIES
General
Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent needs
Provide advice and refer on or sign-post to other sources of support
Coordinate diagnostic and monitoring through appointments and investigations
Coordinate face to face appointments for those with complex results.
Discuss with patients issues relevant to their health and social care and provide support where possible or escalating relevant clinical teams if necessary.
Maintain accurate patient records on both the Trust Electronic Patient Record and the Somerset Cancer Register to reflect the care given.
Contribute towards the maintenance of local and Trust wide standard of care Inform the clinical team/person in charge of:-any changes in the patients physical condition or situation any significant factors relevant to the patient.
The jobholder will be expected to carry out other duties assigned by the team, which are appropriate to the pay band and the training programme.
Communication
Ensure a smooth transition of care along the clinical pathway ensuring clear communication between the patient, clinical nurse specialist, consultants and both internal and external clinical support teams.
Maintain confidentiality of patient information
Contribute to the effective communication process between patients, carers, family, friends and staff colleagues
Support people to access appropriate information and support by sign posting to a range of support services and take an approach which helps people to self-manage where appropriate
Maintain clear, timely communication with the relevant Cancer MDT Coordinator/ Tracker and to attend and participate in MDT meetings when required
Contribute ideas to the multi professional team
Support the delivery of patient and carer training and education
Encourage and support healthy lifestyle choices.
Education and Training
The post holder will require to be fully up-to-date with regard to waiting list targets/timescales/cancer targets.
Ensure all mandatory training is maintained in accordance of Trusts guidelines and policies
In house training encouraged and external training supported
Continuous involvement and implementation of procedure developments in the Units to assist in improving the patients journey.
To keep up to date with developments within the relevant Cancer service, Trust and the wider Greater Manchester Cancer agenda.
KEY RELATIONSHIPS:
Communication and Working Relationships
Internal:
Lead Cancer Nurse, Cancer Clinical Nurse Specialists, Respiratory Consultants, Doctors, Cancer Management team, MDT Coordinator / Cancer Care Coordinators, Tracker team, Clinical Support teams, Directorate Management team and Macmillan Information and Support team.
External:
Patients, Patient families or carers, other Trusts that provide with diagnostics or treatment for patients with cancer and GP / Community services.
Person Specification
Experience
Essential
- Experience of working as part of a team and in isolation
- Positive attitude towards change and its implementation
- Experience of customer service or dealing with service users or the general public.
- Relevant experience of working within an acute healthcare setting
Desirable
- Working within a multidisciplinary team
Qualifications
Essential
- GCSE - O Level Grade A-C or equivalent in Maths and English
- ECDL or equivalent demonstrable skills
- NVQ Level 3 or equivalent
Desirable
- RSA typing or equivalent or demonstrable keyboard skills
Skills
Essential
- Skilled in communicating sensitively with patients/ service users. Competent in the use of Microsoft Office software
- Demonstrate ability to use an NHS Patient Administration System
- Ability to communicate effectively with colleagues, clinicians and managers both internal and external to the Trust
- Ability to work on own initiative and as an effective and responsible team member
- Ability to work to agreed time scales in line with policy and guidance by organising workload to meet priorities
- Ability to co-ordinate others in complex situations
Desirable
- Ability to use other internal Trust systems i.e. CRIS and Unisoft
- Experience in using a database
- Working knowledge of the Somerset Cancer Registry database
Knowledge
Essential
- Understanding and experience of acute hospital outpatient/inpatient pathways
- Understanding of the National and Local Cancer Targets and their implications
Desirable
- Demonstrate knowledge of medical terminology
- Basic knowledge of the NHS Cancer Agenda
- Knowledge of national cancer waiting time targets
Work Related Circumstance
Essential
- Ability to demonstrate flexibility in working hours including out of office core working hours
- Maintain confidentiality at all times
- Awareness of Health and Safety in the workplace
- Awareness of equal opportunity issues
Person Specification
Experience
Essential
- Experience of working as part of a team and in isolation
- Positive attitude towards change and its implementation
- Experience of customer service or dealing with service users or the general public.
- Relevant experience of working within an acute healthcare setting
Desirable
- Working within a multidisciplinary team
Qualifications
Essential
- GCSE - O Level Grade A-C or equivalent in Maths and English
- ECDL or equivalent demonstrable skills
- NVQ Level 3 or equivalent
Desirable
- RSA typing or equivalent or demonstrable keyboard skills
Skills
Essential
- Skilled in communicating sensitively with patients/ service users. Competent in the use of Microsoft Office software
- Demonstrate ability to use an NHS Patient Administration System
- Ability to communicate effectively with colleagues, clinicians and managers both internal and external to the Trust
- Ability to work on own initiative and as an effective and responsible team member
- Ability to work to agreed time scales in line with policy and guidance by organising workload to meet priorities
- Ability to co-ordinate others in complex situations
Desirable
- Ability to use other internal Trust systems i.e. CRIS and Unisoft
- Experience in using a database
- Working knowledge of the Somerset Cancer Registry database
Knowledge
Essential
- Understanding and experience of acute hospital outpatient/inpatient pathways
- Understanding of the National and Local Cancer Targets and their implications
Desirable
- Demonstrate knowledge of medical terminology
- Basic knowledge of the NHS Cancer Agenda
- Knowledge of national cancer waiting time targets
Work Related Circumstance
Essential
- Ability to demonstrate flexibility in working hours including out of office core working hours
- Maintain confidentiality at all times
- Awareness of Health and Safety in the workplace
- Awareness of equal opportunity issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
