Job summary
Are you an organised, proactive individual with a passion for delivering exceptional service?
Join our friendly HR Hub team at North West Ambulance Service NHS Trust, where you'll play a vital role in supporting the HR administration functions that keep our organisation running smoothly.
This is a full-time, permanent role offering an agile working mix of home and office-based work, along with flexible working arrangements and a minimum of 27 days annual leave each year.
As part of our HR Hub, you'll primarily support transactional HR Administration but will also have the opportunity to contribute to recruitment administration. You'll help ensure our processes are efficient, cost-effective, and customer-focused -- supporting managers and staff throughout their entire employment journey.
If you're someone who takes pride in accuracy, enjoys variety, and thrives in a busy, people-centred environment, we'd love to hear from you!
Main duties of the job
In this role, you'll:
Provide clear, friendly guidance and advice to managers, staff, and prospective employees.
Maintain high standards of data accuracy across HR and payroll systems.
Support colleagues across the organisation with efficient, professional HR administration.
Produce quality reporting
To succeed, you'll bring:
Experience in a fast-paced, customer-focused environment.
Strong administrative and data input skills
Experience using HR/Payroll systems or web-based packages -- ESR is an advantage.
Excellent organisational and communication skills, with the ability to work under pressure while maintaining attention to detail.
A good understanding of HR procedures, including Agenda for Change terms and conditions.
If you're motivated, reliable, and ready to make a real difference behind the scenes, this could be the perfect role for you.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Please note, visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Important Dates
- Closing date 27/11/2025
- Shortlisting completed by 01/12/2025
- Interviews 10/12/2025 face to face
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Please note, visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Important Dates
- Closing date 27/11/2025
- Shortlisting completed by 01/12/2025
- Interviews 10/12/2025 face to face
Person Specification
Knowledge, Training & Experience
Essential
- Relevant experience in a relevant customer focussed transactional HR / workforce information environment
- Experience of working with large scale integrated HR/payroll/information systems (ideally ESR)
- Good working knowledge of current relevant HR and payroll practice and legislation, workforce information provision requirements
- Good working knowledge of data protection and freedom of information legislation
- Experience of NHS payroll, Agenda for Change terms and conditions
- Experience of providing procedural training and guidance
Skills and Aptitudes
Essential
- Ability to work to tight time scales and deadline
- Ability to work as part of a team
- Good communication skills
- Good analytical and numerical skills
- Determined and confident
- Committed to service improvement
- Flexible approach to working and hours of work
Education
Essential
- Relevant Diploma/NVQ level 4 qualification or equivalent training and experience as identified
- Evidence of continued professional development
Personal Attributes
Essential
- Able to maintain reliability of attendance Ability to withstand pressure of work
- Willingness to work flexibly and at other sites when required.
Person Specification
Knowledge, Training & Experience
Essential
- Relevant experience in a relevant customer focussed transactional HR / workforce information environment
- Experience of working with large scale integrated HR/payroll/information systems (ideally ESR)
- Good working knowledge of current relevant HR and payroll practice and legislation, workforce information provision requirements
- Good working knowledge of data protection and freedom of information legislation
- Experience of NHS payroll, Agenda for Change terms and conditions
- Experience of providing procedural training and guidance
Skills and Aptitudes
Essential
- Ability to work to tight time scales and deadline
- Ability to work as part of a team
- Good communication skills
- Good analytical and numerical skills
- Determined and confident
- Committed to service improvement
- Flexible approach to working and hours of work
Education
Essential
- Relevant Diploma/NVQ level 4 qualification or equivalent training and experience as identified
- Evidence of continued professional development
Personal Attributes
Essential
- Able to maintain reliability of attendance Ability to withstand pressure of work
- Willingness to work flexibly and at other sites when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
