North West Ambulance Service NHS Trust

Patient and Public Panel Administrator

The closing date is 26 November 2025

Job summary

To give patients and the public a voice and ensure their views are acted upon, North West Ambulance Service (NWAS) has a well-established and highly valued Patient and Public Panel. Made up of representatives from local communities, the panel offers meaningful opportunities to influence improvements in NWAS' emergency, patient transport, NHS 111 and support services.

We are looking for an individual to assist the work of the Panel Facilitator, support and keep in touch with the membership and undertake a range of administrative roles as well as help develop the members to reach their full potential as volunteers.

Main duties of the job

This is a temporary, full-time role till 31 January 2026 based at trust headquarters at Ladybridge Hall in Bolton and is part of the communications and engagement team. The team currently benefit from a hybrid working pattern; both in and out of the office. The role will be expected to travel around the North West to engage with and organise meetings and activities for the Panel in accordance with an agreed work plan.

The Panel Administrator position requires an individual with strong written and verbal communication, inter personal and administrative skills. These are essential together with the desire to support meaningful engagement with Panel members in order to improve patient experience for the people of the North West.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

13 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

2 months

Working pattern

Full-time

Reference number

242-4855

Job locations

Ladybridge Hall

Bolton

BL1 5DD

Job description

Job responsibilities

Closing date for applications is 26 November 2025 with interviews expected on Monday 08 December 2025.

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Job description

Job responsibilities

Closing date for applications is 26 November 2025 with interviews expected on Monday 08 December 2025.

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Qualifications

Essential

Educated to diploma level (eg HND, RSA) or equivalent or able to demonstrate equivalent experience

Skills

Essential

Excellent verbal and written communication skills
Excellent organisational and administrative skills
Demonstrate excellent IT literate and keyboard skills
An ability to demonstrate flexibility and be able to adapt to a changing environment
The ability to work within a team
Ability to maintain confidentiality

Knowledge

Essential

Demonstrable experience of office administration
Experience of a range of IT software packages including Microsoft Office, Microsoft Excel and survey creation software.
Ability to work under pressure and to tight deadlines.
12 months experience in an administrative/patient contact role
Experience of accurate data entry within a large healthcare organisation

Personal Attributes

Essential

Flexible and highly motivated
Project a professional image
Enthusiasm and passion for improving patient services

Person Specification

Qualifications

Essential

Educated to diploma level (eg HND, RSA) or equivalent or able to demonstrate equivalent experience

Skills

Essential

Excellent verbal and written communication skills
Excellent organisational and administrative skills
Demonstrate excellent IT literate and keyboard skills
An ability to demonstrate flexibility and be able to adapt to a changing environment
The ability to work within a team
Ability to maintain confidentiality

Knowledge

Essential

Demonstrable experience of office administration
Experience of a range of IT software packages including Microsoft Office, Microsoft Excel and survey creation software.
Ability to work under pressure and to tight deadlines.
12 months experience in an administrative/patient contact role
Experience of accurate data entry within a large healthcare organisation

Personal Attributes

Essential

Flexible and highly motivated
Project a professional image
Enthusiasm and passion for improving patient services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)