Job summary
An exciting opportunity has arisen to work as an Area Business Manager across NWAS. The role will be an integral part of the Service Delivery Leadership team across Paramedic Emergency Service (PES) and Non Emergency Patient Transport Services (PTS) across each of the Areas.
These are new roles that has been created within the service delivery Team which will contribute to the overall management of service development, transformation and business/ resource planning in keeping with the Trusts' strategic objectives, annual and other plans.
Working in alignment with the Area based leadership team you will ensure performance management is firmly embedded into the Area's culture. You will take a key role in the development and management of an Area's business performance (activity and finance), intelligence, and service development.
The role will involve working autonomously, as part of the wider service delivery team and also working closely with a range of corporate teams.
There are three roles with one role reporting to each of our Area Directors, this will mean that successful candidates would work within an identified NWAS area (GM, CAM or CAL).
Main duties of the job
The post holder will work to support the Area Director to ensure that their workstreams of activities are planned and managed effectively and take the lead in assisting in their successful delivery, working with key stakeholders internally and in the wider local NHS environment.
The post holder will be responsible for managing ongoing projects and deliverables, preparing status, assurance reports, and support the execution of the area plans.
The post holder will have line management responsibility for the area based rostering staff, and where necessary, area based administrations teams as agreed with the Area Director.
The post holder will need to have proven experience in business management, finance and understand NHS governance and project management.
To work with the Area leadership team to continuously review services improving performance, driving the delivery of change/ improvement programmes.
To develop shared objectives promoting a culture of collaborative working and empowering staff to achieve both performance and transformational change initiatives.
Able to work confidently and efficiently with minimum supervision.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Person Specification
Skills
Essential
- Evidence of performance management (self and team)
- Experience in HR investigations
- Provide direct line management responsibility for the area based admin team (including PTS) taking responsibility for daily line management, supervision, annual appraisals, and compliance with mandatory targets and appraisals
Qualifications and Knowledge
Essential
- Qualification to Degree level or equivalent experience
- Evidence of continual professional development
- Business Management or Project Management Qualification or equivalent experience
- Proven excellent writing skills for purpose of writing bids, professional reports and business plans
- Understanding of data and analysis
Experience
Essential
- Planning, Organisational and Time Management skills
Skills
Essential
- A flexible and adaptable approach, can handle people of all capabilities and attitudes
- Ability to analyse very complex issues where material is conflicting and drawn from multiple
- Sources and exercise good judgement, maintain discretion and use initiative.
- Excellent Team player with open and flexible style of working
- Self-motivated, pro-active, and innovative
- Can demonstrate excellent interpersonal and communication skills and be tactful and diplomatic
- Project management skills
- Well-developed organisational, negotiating and influencing skills
- Ability to build strong alliances across a wide range of stakeholders
- Advanced written and verbal presentation, communication and report writing skills, demonstrating excellent attention to detail
- Ability to maintain confidentiality and trust.
- Evidence of demonstrating kindness and compassion at work
- Maintain constructive relationships with a broad range of stakeholders.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Fosters good working relationships and values diversity and difference
- Promotes high standards for improving diversity and equality
Qualification and Knowledge
Essential
- Understanding of NHS strategies and priorities in particular urgent and emergency care
- Able to work on own initiative and as part of a multi-disciplinary team in a fast paced challenging performance management and pressurised environment
Experience
Essential
- Management and Leadership skills
- Experience of providing business support to Senior leaders and managing relationships between senior professionals
- Experience of setting up and implementing internal processes and procedures
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Qualification and Knowledge
Essential
- A sound knowledge of and experience of project management skills in the development of new services
- Experience of developing Annual Plans / cases which support Corporate and Clinical Service Objectives
Experience
Essential
- Experience of managing a team
Values
Essential
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
- Ability to foster good working relationships and values diversity and difference
- Promotes high standards for improving diversity and equality.
Person Specification
Skills
Essential
- Evidence of performance management (self and team)
- Experience in HR investigations
- Provide direct line management responsibility for the area based admin team (including PTS) taking responsibility for daily line management, supervision, annual appraisals, and compliance with mandatory targets and appraisals
Qualifications and Knowledge
Essential
- Qualification to Degree level or equivalent experience
- Evidence of continual professional development
- Business Management or Project Management Qualification or equivalent experience
- Proven excellent writing skills for purpose of writing bids, professional reports and business plans
- Understanding of data and analysis
Experience
Essential
- Planning, Organisational and Time Management skills
Skills
Essential
- A flexible and adaptable approach, can handle people of all capabilities and attitudes
- Ability to analyse very complex issues where material is conflicting and drawn from multiple
- Sources and exercise good judgement, maintain discretion and use initiative.
- Excellent Team player with open and flexible style of working
- Self-motivated, pro-active, and innovative
- Can demonstrate excellent interpersonal and communication skills and be tactful and diplomatic
- Project management skills
- Well-developed organisational, negotiating and influencing skills
- Ability to build strong alliances across a wide range of stakeholders
- Advanced written and verbal presentation, communication and report writing skills, demonstrating excellent attention to detail
- Ability to maintain confidentiality and trust.
- Evidence of demonstrating kindness and compassion at work
- Maintain constructive relationships with a broad range of stakeholders.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Fosters good working relationships and values diversity and difference
- Promotes high standards for improving diversity and equality
Qualification and Knowledge
Essential
- Understanding of NHS strategies and priorities in particular urgent and emergency care
- Able to work on own initiative and as part of a multi-disciplinary team in a fast paced challenging performance management and pressurised environment
Experience
Essential
- Management and Leadership skills
- Experience of providing business support to Senior leaders and managing relationships between senior professionals
- Experience of setting up and implementing internal processes and procedures
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Qualification and Knowledge
Essential
- A sound knowledge of and experience of project management skills in the development of new services
- Experience of developing Annual Plans / cases which support Corporate and Clinical Service Objectives
Experience
Essential
- Experience of managing a team
Values
Essential
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
- Ability to foster good working relationships and values diversity and difference
- Promotes high standards for improving diversity and equality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
10 500 PES Management GMA S2
Manchester, Cheshire & Merseyside, Cumbria & Lancashire
M45 6AQ
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
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