Job summary
The HR Business Partnering team is seeking a dedicated, self-motivated, and professional HR Officer to join our Cumbria and Lancashire team on a fixed-term basis, ending 31 August 2026.
This role is primarily based in Broughton, Preston, with the option for some remote working. However, regular travel across the Cumbria and Lancashire region will be required, including visits to other Trust locations such as the Fleet Workshops in Haydock and Bury, and the Trust Headquarters in Bolton.
Main duties of the job
As an HR Officer, you will deliver a comprehensive and proactive HR service to managers and staff. You will work closely with local management teams and HR Advisors, providing expert advice and guidance on a wide range of employee relations issues. Key responsibilities include supporting disciplinary investigations, managing grievances, and contributing to organisational change initiatives.
A central aspect of this role involves supporting effective absence management. This includes participating in sickness review meetings, offering guidance to managers, and analysing data to identify areas requiring additional support.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Essential Qualifications and Experience: Minimum of GCSE Grade C (or equivalent) in English and Maths. Ideally, candidates will hold a CIPD Level 3 or 5 qualification or be willing to work towards it. Proven experience working in a busy HR environment, with a focus on generalist HR support and managing employee relations matters.
Key Skills and Attributes: Excellent verbal and written communication skills. Strong influencing and negotiation capabilities. Proven organisational and time management abilities. Attention to detail and a methodical approach. Ability to manage sensitive and complex information effectively. Flexibility and adaptability to meet changing demands and tight deadlines.
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Interviews will take place: 16.7.25
Job description
Job responsibilities
Essential Qualifications and Experience: Minimum of GCSE Grade C (or equivalent) in English and Maths. Ideally, candidates will hold a CIPD Level 3 or 5 qualification or be willing to work towards it. Proven experience working in a busy HR environment, with a focus on generalist HR support and managing employee relations matters.
Key Skills and Attributes: Excellent verbal and written communication skills. Strong influencing and negotiation capabilities. Proven organisational and time management abilities. Attention to detail and a methodical approach. Ability to manage sensitive and complex information effectively. Flexibility and adaptability to meet changing demands and tight deadlines.
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Interviews will take place: 16.7.25
Person Specification
Qualifications
Essential
- Educated to GCSE-level (minimum of Maths and English at 'C' or above) or equivalent level qualification.
- Studying for or prepared to study for Level 5 CIPD qualification
Experience
Essential
- Recent experience of working in a busy HR function providing generalist advice or equivalent general management experience
- Involvement in recruitment processes and selection interviewing
Skills
Essential
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Excellent interpersonal skills with the ability to be able to deal sensitively with staff and external parties at all levels of organisation
- Excellent written communication skills
- Decision making / problem solving - ability to respond to problems
- Planning and organisation skills - able to manage busy workload to meet deadlines, prioritise and have good attention to detail.
- Ability to work on own initiative with direction but not close supervision
- Ability to analyse data
- Keyboard skills - previous experience of word processing and spreadsheet packages
- Presentation skills
- Confident and able to establish credibility quickly
Experience
Essential
- Experience in the administration of/ or experience in managing, discipline, grievance, or absence cases
- Understanding of key employment legislation, in particular relation to disciplinary, grievance and absence management
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Value
Essential
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Person Specification
Qualifications
Essential
- Educated to GCSE-level (minimum of Maths and English at 'C' or above) or equivalent level qualification.
- Studying for or prepared to study for Level 5 CIPD qualification
Experience
Essential
- Recent experience of working in a busy HR function providing generalist advice or equivalent general management experience
- Involvement in recruitment processes and selection interviewing
Skills
Essential
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Excellent interpersonal skills with the ability to be able to deal sensitively with staff and external parties at all levels of organisation
- Excellent written communication skills
- Decision making / problem solving - ability to respond to problems
- Planning and organisation skills - able to manage busy workload to meet deadlines, prioritise and have good attention to detail.
- Ability to work on own initiative with direction but not close supervision
- Ability to analyse data
- Keyboard skills - previous experience of word processing and spreadsheet packages
- Presentation skills
- Confident and able to establish credibility quickly
Experience
Essential
- Experience in the administration of/ or experience in managing, discipline, grievance, or absence cases
- Understanding of key employment legislation, in particular relation to disciplinary, grievance and absence management
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Value
Essential
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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