Job summary
An opportunity has arisen for a highly motivated and flexible individual to join our Patient Transport Operations (PTS) management team based at Whitefield Ambulance Station (East 2), Greater Manchester, on a full time and permanent basis.
The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS Operations, ensuring the provision of a first-class PTS service to more than 1.2m journeys each year.
Applicants should havedeveloped knowledge of NHS and local context and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should also be able to evidence ongoing personal development and have excellent communication skills. Applicants should have experience of working in an operational environment and have a highly developed and visible leadership style.
The post holder will mainly work Monday to Friday 08:00-16:00 under NHS Agenda for Change guidelines. Patient Transport operates a seven-day-a-week service, and the post holder may occasionally be required to work unsocial hours, including Bank Holidays. Therefore, flexibility is an essential requirement for this role.
Main duties of the job
PTS Operations Manager
Accountable for the direct delivery of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to the patients' needs and ensuring that standards of patients & staff safety are adhered to and that quality & performance targets are met.
The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.
The PTS Operations Manager will be directly responsible for the effective management and visible leadership of all Ambulance Care Assistants and volunteers within service delivery for their area of responsibility, ensuring delivery of a high quality, safe and efficient service to patients and stakeholders ensuring operational risks are effectively managed.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Be Think Do is our leadership philosophy. As a leader within NWAS, this person will be a role model to others, being someone who consistently demonstrates our Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.
NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours. There are several stages to finding the right candidate for the position, these stages may include:
At each stage you will be advised if you are to progress to the next stage.
Key Dates:
- Vacancy closing date - 15th June - (Please note -vacancy may close early if a high volume of applications are received)
- SJT's - 18th - 23rd June
- Be Think Do assessment - 30th June - all successful applicants will be required to attend for Professional discussion - 1st July
Job description
Job responsibilities
Be Think Do is our leadership philosophy. As a leader within NWAS, this person will be a role model to others, being someone who consistently demonstrates our Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.
NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours. There are several stages to finding the right candidate for the position, these stages may include:
At each stage you will be advised if you are to progress to the next stage.
Key Dates:
- Vacancy closing date - 15th June - (Please note -vacancy may close early if a high volume of applications are received)
- SJT's - 18th - 23rd June
- Be Think Do assessment - 30th June - all successful applicants will be required to attend for Professional discussion - 1st July
Person Specification
Qualifications and Education
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Provide evidence of recent ongoing personal development actions
- Highly developed knowledge of NHS national and local context
Skills and Abiities
Essential
- Innovative and commercial thinking ability
- Is personally credible with internaland external stakeholders and staff
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Highly developed ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Highly developed visible leadership skills and style, able to motivate disparate teams in challenging environment and deliverculture change often communicating ina challenging environment
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Substantial management experience and knowledge in related commercial operational health & social care services
- Knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management
- Experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Personal Attributes
Essential
- Holds a valid driving license, regular requirement for driving
- Flexible and highly motivated
- Project a professional image
Person Specification
Qualifications and Education
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Provide evidence of recent ongoing personal development actions
- Highly developed knowledge of NHS national and local context
Skills and Abiities
Essential
- Innovative and commercial thinking ability
- Is personally credible with internaland external stakeholders and staff
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Highly developed ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Highly developed visible leadership skills and style, able to motivate disparate teams in challenging environment and deliverculture change often communicating ina challenging environment
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Substantial management experience and knowledge in related commercial operational health & social care services
- Knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management
- Experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Personal Attributes
Essential
- Holds a valid driving license, regular requirement for driving
- Flexible and highly motivated
- Project a professional image
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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